Randal Lowe Enterprise

Brion F.

DON'T USE THIS COMPANY - THEY ARE THE WORST!! This company will take your money to install plumbing on your home, but good luck getting them to do it correctly. After I bought me new home, and had multiple issues caused by their terrible work, including toilets that did not work, and leaky faucets, I have had it! For the first leaky faucet issue I has to pay for cabinet and drywall repair, they sent someone out to fix it but the problem persisted and I had to hire a different plumbing company to fix it. Now, I have another faucet leaking, coming through the another bathroom cabinet (now destroyed) through my kitchen ceiling destroying the drywall and down onto the hardwoods floors. I called them and they refused to come out to fix it b/c they installed it over 12-months ago. This company takes ZERO pride in their work and they are complete scam artist. What a joke they are!

Sean O.

New home - Had a leak that was actually caused by the Electricians and i called Randall Love Plumbing as they were the plumbers hired by the builder Stanley Martin. Arrived later the same day and found the source. Arrived 24 hours later and Josh the technician stayed until 7pm to fix the leak. Great work and courteous.

Yi D.

Our expansion tank attached to Rheem water heater cracked with a hole on it. The water sprung out like a bullet. It damaged our garage ceiling. It was installed in Fall 2016. Only 5 years old. Unbelievable!!! I highly recommend you to give a second check on their work. They chose a real garbage product. My plumber with decades of experience told me that he never saw this kind of failure before. I totally agreed with other reviews that their service staffs were really rude. I was furious with this kind failure, and they said I was yelling at them. They hung up my phone several times. They showed no passion to solve your problem. They only said their service only went for one year with the builder. After that, well, good luck. Here, mine went bad luck with their company's name on the water heater. I wish I could give them -5 if there is a rating of that available. Stay away from them.

Bill W.

I would highly recommend that you stay away from this company. The admin staff, especially Nancy and Tabitha in the Home Service department are rude, condescending, confrontational, and argumentative. I needed to have a toilet replaced under warranty. Because of work schedules and the fact that they can't come after hours or on weekends, I can only make time available once every four weeks. Once a particular toilet was identified as needing replacing, they were suppose to bring it out on the next visit along with parts for another toilet (1 Month later), but did not. The next few months then went from being sick (another month), an emergency on the part of the guy coming out (I was notified 2 hours before they were supposed to get here) (yet another month), and they gave my predestined toilet to another user (still another month). After four months, I can't get my toilet, including one that was slated for me previously. When trying to discuss the issue with Nancy (Department Head), she was nothing but rude and condescending. When asked why did they give my toilet to another job, she exclaimed that it wasn't HER (personal) warehouse that made the mistake (it was her company's... she was just being pedantic). Both refuse to engage in any conversation about the toilet is now 4-5 months before it gets replaced, and I am expected to wait some indiscriminate amount of time in the future before they """"may"""" get any. Instead of being respectful to me in attempting to ask why is this taking so long, Nancy hung up and refused to even schedule appointments. She also wants to heavily deflect blame on the warehouse (that isn't hers) as the culprits in this scenario. When asked if she would be upset or frustrated if the roles were reversed, she admitted that she would be, but I am not allowed to voice any concerns about the lack of action when it comes to dealing with replacing my toilet. At this point, I would pay twice as much to go elsewhere to not have to deal with this company.

Jan C.

Randal Lowe Plumbing is without a doubt the BEST company we've ever used for plumbing issues. Whether we've had an emergency, or just regular service, each technician has been prompt, knowledgeable, courteous and professional. A special shout out to Alex Bolton who handled our emergency call with the utmost professionalism. He worked quickly and thoroughly, explaining the problems along the way in terms we could understand. His attitude couldn't have been better, which made an emergency issue not nearly as bad! But, this isn't an isolated situation, each technician has been fabulous, including the call center folks. Thank you for being our go-to plumber!!

Scott S.

Prompt, through, knowledgeable folks who know their business and do it well. They show up on time. Immediately address issues to resolve issues in the most expeditious manner. Pleasant to deal with at the office and in the field. All of this on top of the fact that they are amazingly quick. Prices are fair. I would not hesitate to recommend Randall Lowe to anyone including my 90 year old mother and be confident they would handle the job to everyone's satisfaction.

Angela D.

This company deserves negative stars, but considering that is not an option, I'm rating it a one star. In June 2017, I bought a newly constructed home from SR Homes. Randal Lowe Plumbing was hired as contractors to install the plumbing. I mentioned """"install"""" since recently it was communicated this company only does construction plumbing and not service plumbing, which in my opinion they are not plumbers. I've had many issues with this plumbing company since moving into the home and these issues were stated to SR Homes especially during the warranty period and after; however, a major issue occurred a few months ago as a result of a defective part installed by Randal Lowe Plumbing. The issue shouldn't have occurred at that point. The pressure reducing valve went bad resulting in the expansion tank bursting. This caused water damage to my garage floor and drywall. I contacted Randal Lowe Plumbing and they instructed me contact another plumber since the item wasn't warrantable. I commented the service of this issue had nothing to do with the it being warrantable; I would just pay them directly. They insisted I contact another plumber. This admission in itself was a red flag that this company isn't knowledgeable about plumbing. The pressure reducing valve should not have gone bad after 2 years. According to the plumber that replaced it, they observed the part was defective. The builder, SR Homes, advised the hot water heater should have been maintained; however, this issue had nothing to do with the hot water tank. The value controls the water pressure from getting too high and no maintenance is required. Because of this defective part and Randal Lowe Plumbing lack of plumbing knowledge, this caused me over $2k to replace the pressure reducing value and expansion tanks and to repair the drywall. I would not recommend this plumbing company to anyone. Stay far away.

Braden B.

Worst plumber service ever. They did the plumbing for my new townhouse in Sandy Springs and took over 3 weeks to have a simple part ordered and installed. Extremely incompetent back office staff. Go elsewhere for a quality plumber

Michael O.

Randal Lowe Plumbing did the plumbing for my neighborhood. I am the third house (at least) to have main waterline to the house issues. The connection from my house line to the main water line was poorly installed and defective connector. Rooter Plus plumbing had to come out to fix it as Randal Lowe would not as they say the warranty expired. Rooter Plus stated that the type of connector used is of very poor quality and is not even being used any more on new houses due to poor quality. The house is only 8yrs old and I would not expect the main water supply to the home to fail in such a short period of time. Randall Lowe provided no assistance. The cost of repair was $1100! I also have the PVC knocking experienced by other review writers. Randal Lowe just said """"that is normal"""". I did not want my walls cut open so that issue remains. After reading all the reviews I am now afraid of what other plumbing issues I will encounter. Randall Lowe Plumbing needs to take accountability for their shabby work!!

Millie S.

I am a new construction home owner with providence group and by profession a new construction home salesperson with pulte group! So this review that I am about to write is with experience and utmost honesty. You can contact me for further reference. Randal Lowe is a shitty plumbing company. Cheap work and poor customer service. Almost with all new homes that they build there is some sort of plumbing issues. Either there is a leak or a over flow and it turns out to be something very simple like not enough plumbers putty put in shower drain which is a $25 fix but when the home is complete and u have water seeping through drywall and causing water marks - that's a $500 repair work! I hope builders stop using them bcz they quote cheap and get bulk orders. Their warranty sucks and they are non responsive. Overall I wouldn't recommend them at all - not that they care! I have had some good experience with using Aaron plumbing services after there was a huge leak from my master shower drain which originally Randal Lowe had installed. I would recommend Aaron services any day!