Ramon and Sons Sewer and Water Inc

Sam G.

Ramon and his team were wonderful to work with throughout the process of replacing a part of my main sewer line. They diagnosed the issue quickly the day after we discovered it, they provided a very fair quote and were transparent how it could change depending on how far the break was from the house foundation, and after working with the village to pull the permit, they were out here on a Tuesday (first came out Friday) and finished the job in 3-4 hours. The work looks amazing and I am assured I should not run into any issues in the future...even if I do, it is under warranty. Ramon was great to deal with, I had his personal number and he was reachable by text and call. They are knowledgeable, respectful, educational, and replaced everything they had to dig up. I would recommend them for a need like this and probably anything else related.

Carrie F.

Fantastic company, fantastic owner and fantastic workers. Ramon and Sons replaced my entire sewer and main stack, and put in an access to rod in the front.
Great transparency, communication, advice and explanations throughout. The care they put in the work made me feel as if they were working on their own houses. I cannot more highly recommend them.

Roger D.

Ramon and his crew were amazing. They came out to my mother-in-law's within two hours notice. They thoroughly inspected the job told us what they were doing and why they were doing it. They completed the job in less than an hour with very reasonable pricing. Professional and courteous! I'd recommend them to anyone in the area.

Jimmy J.

Ramon is the man. He got my water issues fixed in a timely manner. Thanks!

Chris E.

So...very decent pricing I must say. At least until they rip open your walls in a not so nice way....damaged both sides with their Sawzall. Upon inspection, needed more money since the pipe was worse than anticipated. After removing old copper piping and installing the new PVC piping, they cleaned up and said they were all done. I asked about the ripped open wall and they damage to the back wall leading into the bathroom. I was told they don't do drywall. ""Say what?"" You just tear open a wall anyway you can and then after its done say you don't fix the wall?
Well I think this could have been mentioned up front so we could prepare beforehand.
Last but not least...I should have known better but...I am now missing a 25' Craftsman tape measure and a 25"" Irwin tape measure. Both of these items were inside my tool belt in a bucket near the doorway in my garage which was near their path in and out of the house. I don't misplace tools often and we do not have company over since we just moved here. Trivial or not, I had to go purchase another tape measure as those were the only ones I actually had in possession to fix the drywall that needed finished due to their task.
Anyways, if you hire them, be sure to ask all the questions you need to beforehand and get it in writing. Also, clear out items that could ""walk away easily"" just to keep honest people honest.

Guillermo S.

I was not happy about his estimate. He quoted us for $3,500, and another plumber did the job for $120. What a big difference!

Michelle B.

Prices are very high. Ramon was very inconsiderate. When asked about the pricing all he would say is that's what it is. I will never call them again and would definitely not recommend anyone to call for a quote

Dave N.

This is a continuation of my comments from 7/21/17. The response from Ramon & Sons is not accurate. The damage they did to my tree was more than a couple branches: the trunk was split down the middle. When he promised he'd replace it, I asked that he leave the broken one there and I would plant it somewhere else so I could try to save it. I NEVER asked him to replant it for me. When he never showed up, I dug it up and moved it to an inconspicuous spot in the backyard to try to save it. I don't think it's going to survive because the damage was too extensive.

My requests were made:
January 7 -when he said he'd take care of it in spring
April 17 - no response
May 4 - below
May 26 - no response
June 5 - no reponse
July 2 - ""this week or next week for sure""
July 10 - ""this week""
July 21 - no response

Here is the actual text conversation from May 4:
Thursday, May 4, 2017 12:16 PM
Me: Hi Ramon, this is Dave N. at (address). Just checking in to see when you think you'll be replacing the arbor vitae next to my garage. When you do, you can leave the damaged one after it's dug up, and I'll put it somewhere in the backyard.
Ramon & Sons: I'll replace it but I'll bring the old one with me. Lol just kidding. Within 14 days I would say.
Me: Okay thanks!

He never once said he wouldn't make it right, he only kept putting it off to a future date. All of this could've been avoided by replacing the tree, which at the most, would cost about $50. Instead, they've lost my business and the business of everyone I know.

T C.

Alex of Beezees sent out Ramon and Sons to rod our sewer and they got their rod stuck and said we needed $5,800 to get it out and ""fix"" our sewer! I called the village of Mundelein and they sent a crew to scope the line and they said there were only roots no damage and the company should have removed their line because it is only 22 inches from the cleanout. That cleanout was only 2 feet deep but he quoted me at where his rod was ""stuck"" which was 9 feet down and would require street work and permits... When I talked to the rodding company owner, Ramon of Ramon & Sons, and told him the facts he said, because we were white and he was not that we were accusing him of being dishonest. The race card!

So having the facts from the village and another plumbing company I gave Ramon the option to get his rod out and finish the job and he will get paid or I will have someone else get it out and I will charge him. After a few choice words from Ramon that he wasn't going to f***ing pay he eventually sent a crew to finish the job. It took them 10 minutes to get their stuck rod out! 10 minutes. The same rod they were going to charge my $5,800. 10 minutes. Is he dishonest or bad at his job? I would never recommend Beezees or Ramon & Sons.

I have left messages for Alex, the owner of Beezees. He refuses to call me back. Since he won't call I can only assume he must support such actions if he sends people like this out to his customers.

Trust but verify. We did and they were caught. Thanks to the village of Mundelein for protecting their residents!

Kerri C.

**HIGHLY RECOMMEND**

Ramon & his employees are VERY quick to respond to their client's needs, professional, friendly (speak both English & Spanish fluently), do excellent work & are extremely knowledgeable about their trade. I have used them both @ my business & @ my family's home & will continue to do so, as needs arise for us in the future. It is my pleasure to write this review for an owner & his company's employees who are all class acts & great @ what they do. Super nice & hard working people!

Open 24 hours a day, 7 days a week, w/no extra costs for evenings, weekends or holidays - how awesome is that?!?