Rakeman Plumbing

Lynette B.

115 degrees and second day in our new home and air stopped cooling properly. Joseph Grande was sent out to fix it and for 2+ hours he worked non stop to find the problem which turned out to be several issues. Joseph was efficient, professional, and did not stop working until the air conditioner was working to it's best productivity. Highly recommend. Thank you Joseph for making our move cooler!

Lin Z.

Background of the plumbing issue:
My hope is to help others who may have the same problem we had. Our house is in Henderson, NV where at one point, the homeowners were notified they might have to repipe due to issues with Kitec pipes. My husband and I who are firm believers in ""don't fix it if ain't broke"" philosophy stayed our ground until this year when a slab leak happened. We then decided to have the repipe done.

How we researched contractors for the job:
We spent a lot of time researching via the internet. We live in California so it is difficult to find local people in Henderson, Nevada. The best link we came across was from Total Solutions which listed the Primary contractors and others for the Kitec Litigation Program in Nevada. See link below:

http://kitec.totalclasssolutions.com/pages/warranty

It was a big surprise to learn that after we made phone calls, a lot of the companies listed were either inactive, bankrupt or moved somewhere else. Reason could have been that the Kitec buzz was some years ago... I guess we are late bloomers!

From the Primary List, we picked one of them, our first candidate. Then we searched the City of Henderson's permit section to find out the latest permits issued and to see if we can spot Kitec repipes that were recently done. We found at least three homes, one of whom has just been sold. Upon further research, we found the repipe company who did the work. This company was our second candidate. Then we went to search in Yelp, for the third candidate. You hear a lot of stories about made up reviews, but if you are careful, you can spot the scammers. From Yelp, we found the third candidate.

Next step is to google everything about the candidates, read up on all the reviews, check licenses, Better Business Bureau complaints etc. The three were invited to do the estimates, emailed them questions afterwards as to their services and products they will be using. It is important to make everything in writing compared to verbal/phone calls. Then we researched the products to be used, called the manufacturer for details, who then emailed us the answers. It was very tempting to make your decision on who to pick based on the price/estimates presented. All three of them appear to be decent contractors and competent. If you can afford it, don't let the price stop you from choosing a quality company. We are glad we did, in Rakeman!

Rakeman Plumbing:
Decision was made based on who can help us the best, now and in the future, based on experience, knowledge, history and name recognition. We choose Rakeman Plumbing out of the three. It was a wise decision we later found out. Not only are they accommodating, they employ very good people. That's their secret for longevity I think. Rocky Berger knew his stuff, he explained the Kitec Repipe process like no other. After we received an estimate and informed him his company got the job, we asked for a copy of the contract for us to review. Reading the exceptions in the contract was scary at first but once he explained them, we realized they have to cover themselves too. A day before the job was started, we wrote the company a check for half of the cost of the repipe.

The repipe process:
First day, started early at 730 am.Garage was open the whole time they were working. We stationed someone at the garage area to secure the house from strangers not connected to the job .Appliances were moved, dishwasher to the garage and refrigerator out of the way. A couple of workers did the plastic protection for all affected work areas. Water was turned off, drywall was cut for specific areas and repiping started soon after that. At around 5 pm, amazingly, water was restored! Adan and his crew, made that all possible.

Next day, city inspector showed up, did his job and educated us on some points about the job being done. In the afternoon, the drywall was put back and paint was applied in affected areas, garage and inside the house. Miguel and Lola did a beautiful job on the color match for the paint! Next day, the dishwasher, refrigerator, garage sink and water softener unit were put back in place. We opted to have a new Pressure regulator and that was also installed.

Post repipe phone calls with Rakeman:
After the final check was issued, it is of course normal for a homeowner to worry if the contractor will even receive your call or text you back afterwards! With Rakeman, it's different. When something minor needed to be done, his men came back, the same way they started before: respectful, competent and nice. Thank you, Rocky and thank you to all the workers at Rakeman who made this a great experience!

Tip:
Respect goes both ways, when you deal with workers, treat them with respect, be nice and try to always ask for their first names. This way they will treat you and your house with respect. Make them comfortable and make them feel they are fixing their own house. You will get a lot out of it.

Pattie R.

I had my garbage disposal and faucet start leaking. I was out of town and Rakeman Plumbing was referred by a coworker. I had Corkey replace the garbage disposal and today Eric and Junior replaced my faucet. I'm so appreciative to all of them for a FANTASTIC job. Eric and Junior explained everything about the warranty and made sure everything was right before they left.
Anyone needing a plumber, call Rakeman!!!!

Maggie H.

I woke up to water on my garage floor from my water heater and called Rakeman plumbing at the recommendation of a friend who works in home repairs/improvement. They were fantastic. They got someone out to my house right away and they quickly replaced the 14-year old water heater. Corky was the repairman and he was really great (very funny) and knowledgeable and explained everything to me. This week, I needed to replace my water softener and I requested Corky again and he was efficient, helpful and explained how everything worked. Plus, he brought in my trash cans! Also, a shout out to the people I spoke with on the phone (Dawn and Angel). They were fantastic. I highly recommend Rakeman Plumbing.

Martin L.

My shower was dripping. Called Rakeman and they came out the same day and fixed it. Great service and a friendly repairmen!

Tony B.

Great service when you need it, thank you.
Had AC repairs and plumbing at the same time. One call and my home issue were resolved.

Nir K.

The home warranty company sent a plumber over to fix the water flow for my faucet but the plumber said the faucet is broken and could not be fixed. I wanted a second opinion so I called Rakeman Plumbing. The plumber came over and was able to fix it within a few minutes. Super professional and very friendly. Great work.!

William B.

This Plumbing Service is the worst experience I've ever had with any type of Plumbing Servicing. The receptionist when taking the call did not inform me that I would be charged to move any equipment closest to the hot water heater. While I was moving the shells in my garage it began to collapse. The technician (Corky) stood there and watched as the shelves begin to collapse. He was very condescending with his comments, in which I didn't appreciate. I would highly recommend NOT using this service for the lack of customer service.

Ernest And Joann B.

We had a toilet that was leaking and also needed new parts inside. We called Rakeman Plumbing as we have used them before with great results. Gene came out and did an excellent job repairing our toilet and replacing the inside parts! He took out the two old wax rings (which he noted were incorrectly placed--a new one over an old one by a different plumbing company). He correctly used 2 brand new wax rings and now the toilet works fine and is nice and solid! Would highly recommend Rakeman Plumbing and Gene!

Thank you! Ernie and Joann

Gwendolyn K.

Just had my hot water heater replaced by Corky from Rakeman Plumbing. He did a fantastic job, was quick and efficient! I received great customer service by Dawn who scheduled my appointment, she was very professional and knowledgeable. I will definitely use Rakeman Plumbing again!