Rakeman Plumbing

Danny R.

Paraphrasing almost EXACTLY what Daniel P. wrote on Dec 13, 2023: They attempt to charge for multiple service calls for the same job, because, in our case, they installed a refurbished part- which they actually provided and charged us for...and didn't even install it correctly! The additional plumber (from another company) we had to hire simply shook his head and laughed at Rakeman's work. In my opinion, I believe Rakeman takes advantage however they can. Please BEWARE!

Joe H.

shower was leaking wouldn't shut off completely. I was out of town called Rickman. They said they would be out the next day but they didn't come. I called back. They said we would be first on the schedule to the next day but we weren't when the plumber finally showed up, he repaired the shower told my wife it was fixed but on the receipt he wrote that the shower handle had been damaged by someone attempting to repair it and that my wife said that she would fix the handle of course that's not true my wife unfortunately did not read the description of Repairs until the shower started leaking again and when I called them, they said I should've called earlier in the day if I wanted it fixed the same day but it didn't start leaking until two in the afternoon. They then read me the verbiage on the receipt and told me they could come out sometime tomorrow, meanwhile I called someone else. The problem was a stem driver which was just worn from me being used not from abuse. I've had to replace this four dollar part on my other showers in the house before.
Then about two weeks ago before I discovered the shoddy workmanship of this repair, my water heater went out on a Saturday morning I called them they didn't even bother calling back until Monday afternoon. In the meantime I had called another plumber and had a new water heater installed
When I called them to come out yesterday to fix my leaking shower, they basically told me it was probably my fault because someone had tried to fix the shower when I took the handle off and looked at it. I can see that the stem driver is just round it off from the kids turning it on and off 1000 times , and even though I had water coming out at a very high rate and had to turn the water off in the house until I could take it apart and diagnose it, they wouldn't come out because they said it wasn't an emergency. I'm not very impressed.

Daniel P.

Horrendous plumber. They will charge you for multiple service calls on the same job, just because they don't have the part on hand. They take advantage wherever they can. I NEVER write reviews, but couldn't let them completely get away with their blatant lack of integrity. BEWARE!!

Starr-Light T.

Gene came & helped us, from Rakeman. Water heater, hose bib, & new kitchen faucet. Gave us a senior discount & REALLY knew his stuff! We have worked with Rakeman for at least 20 years. I would highly recommend them! Quick & professional.

Mike R.

I would have liked to give Rakeman Plumbing five stars, The service technician is a five. But after spending $3824.68 between two houses I thought they would honor what they print in their advertisement. Seniors and military are entitled to some kind of discounts. I asked and the tech said it wasn't available for the work performed at the two houses. No reason given. I am 74 years young and non-active Marine. (once a marine, always a Marine) So, be sure to ask if a senior discount is available for the kind of work that is to be performed and if you are a veteran or active military, be sure to ask if any discounts are offered. Mike R.

Michelle H.

We had a water pressure issue in our house the technician that came out did a great job fixing the problem. After a few days we noticed the pressure low again called a week after to have technician come back out. Their estimated time 8am-5pm is ridiculous, we're supposed to wait around all day long for someone to come out , and on top of it no one showed up for our appointment. I called after 5pm to see where the technician was they apologized and we reschedule for today it is 2:30pm just got a call from them. So much for being the first house schedule for their morning rotation. Not reliable!

K S.

This is the 2nd work order done with this company and both times they have given me an open availability of 8am to 5pm. At both times did no one show up. I should not have to follow up with a company to make sure a work order is done. The amount of time taken off to have no one show up. This is poor service. This is also my first time with this company. Bad 1st impression. I would not recommend if we can't set up a scheduled time. Poor customer service and takes to long to get work order done.

Seth C.

Horrible customer service by the plumber who came out to the house. Rude and condescending, he's lucky I was not home at the time.

J R.

I had them come out to change one part on a water heater that they installed a few years prior which was still under warranty. The plumber sat around for hours waiting for them to bring him more parts that I did not agree to and still couldn't fix the problem but ended up charging me over $700 in labor without any invoice or receipt. They decided to put the charge on my card without notifying me of the cost or what was even done to warrant that cost which ended up being more than the cost of a brand new water heater. I called the office to ask where the invoice was and they said it would be sent first thing the following morning. I had to call the next day and ask again just for some girl to tell me it was ""a process"" and had to ""go through several people"" and even had the gall to hang up on me. This place is a scam and i will be disputing the charges to my card and looking forward to any legal action they might try to take. This company is extremely unprofessional and should not be trusted. There are very obvious fake 5-star reviews on here. There are many other plumbers with better experience that can actually do the job without charging you for just sitting around. Very disappointing.

Don M.

Rakeman was hired to run a camera down an old sewer line under house built in 1942 I had under contract to purchase in old Henderson. The plumber with Rakeman was very knowledgeable, could easily determine where main sewer line was and the configuration of an addition including plumbing, probably built in the 70's. The camera showed us the old cast iron 4"" line under old, original house was cracked, had serious root growth inside and appeared to be collapsed. That inexpensive inspection saved me many thousands of dollars of potential sewer main repair under house, including ripping up newly renovated floor to replace main line.