Rakeman Plumbing

Austin W.

Hot water heater went out and was under warranty still and was given Rakeman as a point of contact who honors warranties. I couldn't get through reading off the first three letters of serial number before the sloppy communicator on the other side interrupts me to proudly announce this type of water heater is not something they will service....smh...I needed it replaced not services; but it was obvious this company isn't looking to provide the best service.

Sarah G.

Eric was nothing short of amazing! This gentleman showed up in a mask, addressed all my concerns and was very friendly and professional! There were a few issues as far as garbage disposal, low pressure toilet and clogged sink. The work was done quickly and adequately with great customer service. Eric stated the best resolution was a new toilet, a second gentleman Carey, also wearing a mask, showed up with a new one in less than 30 minutes to install to resolve all issues the first time!

I'm giving them 5 stars because that's all that's allowed! Great job guys!

STRONGLY RECOMMEND!!!!!

Angela Louise R.

Rakeman sent out a young man ""Junior"", I believe... who told me to drain hot water from AALL my faucets! ...the water was running out toooooo HOT no matter what I set the water heater on!!!! I BEGGED him to do something other than run out ALL MY HOT WATER as I PAY for my water 4 TIMES before it runs out of the tap. He said it was the only way... ran out all my water and said there was nothing he could do!!! Called Honeywell (makers of the control panel on the heater) and they referred me to Bradford White, manufacturer of the water heater. Very professional and astute customer service and help at both those companies. Tech at Bradford said it needs a new gas valve regulator... I told him the temp of the water running out (I measured it with a thermometer) and he said 145 degrees is WAAAAAY TOO HOT!!! ...as I KNEW !!!! Bradford referred me to their website where they list plumbing companies who are their authorized service people. I did that and Atlas Plumbing is coming this morning.... I am sure they will fix it. Meantime, I am in a battle with Rakeman as I do not believe I should PAY for what that young man who knows NOTHING ABOUT PLUMBING did here!!! :(

Izzy B.

I will never use this company again! I had a toilet issue and paid over $150.00 for the service and had the issue again a week later. ( we never use this toilet I just happen to check it)I call for them to come out again and they stated it would be another charge.

Celena D.

Rakeman Plumbing handles all of our needs at all 10 of our Palm Mortuary locations. They are fast to respond and repair. In addition to having friendly and knowledgeable staff, the value from this business is by far the best we have encountered. Thank you for taking care of us so we can take care of the families we serve!

Paula J.

Yesterday Jan 10 2020 between 3:30 & 4;00 pm one of their employees pulled right out in front of me on Las Vegas Boulevard South & Ford Street. I drive a small Fiat & it was a good sized work vehicle, I could have been killed! Please teach your drivers how to drive safely!!

Vivian S.

We recently called Rakeman Plumbing to fix a water leak in our ceiling and they were extremely professional. Adan and Abraham are outstanding technicians, they cut out the dry-wall and found that one of the waterlines were cracked. They replaced it immediately and were able to resolve our issue in a timely and efficient manner. We are very pleased with their work and how they treated our home with respect. Both men masked the entire area of our garage prior to working on the leak and made sure that everything was clean before leaving after the work was completed. Definitely recommend using them!

Lynette B.

115 degrees and second day in our new home and air stopped cooling properly. Joseph Grande was sent out to fix it and for 2+ hours he worked non stop to find the problem which turned out to be several issues. Joseph was efficient, professional, and did not stop working until the air conditioner was working to it's best productivity. Highly recommend. Thank you Joseph for making our move cooler!

Lin Z.

Background of the plumbing issue:
My hope is to help others who may have the same problem we had. Our house is in Henderson, NV where at one point, the homeowners were notified they might have to repipe due to issues with Kitec pipes. My husband and I who are firm believers in ""don't fix it if ain't broke"" philosophy stayed our ground until this year when a slab leak happened. We then decided to have the repipe done.

How we researched contractors for the job:
We spent a lot of time researching via the internet. We live in California so it is difficult to find local people in Henderson, Nevada. The best link we came across was from Total Solutions which listed the Primary contractors and others for the Kitec Litigation Program in Nevada. See link below:

http://kitec.totalclasssolutions.com/pages/warranty

It was a big surprise to learn that after we made phone calls, a lot of the companies listed were either inactive, bankrupt or moved somewhere else. Reason could have been that the Kitec buzz was some years ago... I guess we are late bloomers!

From the Primary List, we picked one of them, our first candidate. Then we searched the City of Henderson's permit section to find out the latest permits issued and to see if we can spot Kitec repipes that were recently done. We found at least three homes, one of whom has just been sold. Upon further research, we found the repipe company who did the work. This company was our second candidate. Then we went to search in Yelp, for the third candidate. You hear a lot of stories about made up reviews, but if you are careful, you can spot the scammers. From Yelp, we found the third candidate.

Next step is to google everything about the candidates, read up on all the reviews, check licenses, Better Business Bureau complaints etc. The three were invited to do the estimates, emailed them questions afterwards as to their services and products they will be using. It is important to make everything in writing compared to verbal/phone calls. Then we researched the products to be used, called the manufacturer for details, who then emailed us the answers. It was very tempting to make your decision on who to pick based on the price/estimates presented. All three of them appear to be decent contractors and competent. If you can afford it, don't let the price stop you from choosing a quality company. We are glad we did, in Rakeman!

Rakeman Plumbing:
Decision was made based on who can help us the best, now and in the future, based on experience, knowledge, history and name recognition. We choose Rakeman Plumbing out of the three. It was a wise decision we later found out. Not only are they accommodating, they employ very good people. That's their secret for longevity I think. Rocky Berger knew his stuff, he explained the Kitec Repipe process like no other. After we received an estimate and informed him his company got the job, we asked for a copy of the contract for us to review. Reading the exceptions in the contract was scary at first but once he explained them, we realized they have to cover themselves too. A day before the job was started, we wrote the company a check for half of the cost of the repipe.

The repipe process:
First day, started early at 730 am.Garage was open the whole time they were working. We stationed someone at the garage area to secure the house from strangers not connected to the job .Appliances were moved, dishwasher to the garage and refrigerator out of the way. A couple of workers did the plastic protection for all affected work areas. Water was turned off, drywall was cut for specific areas and repiping started soon after that. At around 5 pm, amazingly, water was restored! Adan and his crew, made that all possible.

Next day, city inspector showed up, did his job and educated us on some points about the job being done. In the afternoon, the drywall was put back and paint was applied in affected areas, garage and inside the house. Miguel and Lola did a beautiful job on the color match for the paint! Next day, the dishwasher, refrigerator, garage sink and water softener unit were put back in place. We opted to have a new Pressure regulator and that was also installed.

Post repipe phone calls with Rakeman:
After the final check was issued, it is of course normal for a homeowner to worry if the contractor will even receive your call or text you back afterwards! With Rakeman, it's different. When something minor needed to be done, his men came back, the same way they started before: respectful, competent and nice. Thank you, Rocky and thank you to all the workers at Rakeman who made this a great experience!

Tip:
Respect goes both ways, when you deal with workers, treat them with respect, be nice and try to always ask for their first names. This way they will treat you and your house with respect. Make them comfortable and make them feel they are fixing their own house. You will get a lot out of it.

Pattie R.

I had my garbage disposal and faucet start leaking. I was out of town and Rakeman Plumbing was referred by a coworker. I had Corkey replace the garbage disposal and today Eric and Junior replaced my faucet. I'm so appreciative to all of them for a FANTASTIC job. Eric and Junior explained everything about the warranty and made sure everything was right before they left.
Anyone needing a plumber, call Rakeman!!!!