Rainmakers Irrigation & Maintenance

Becky P.

I had the best service from Rainmakers. Jose was the technician who came to turn on the system and replace several sprinkler heads. He did an amazing job and was extremely polite and knowledgeable. He was there for over an hour and did not rush to get to the next job. I highly recommend the company and especially Jose!!

Becky P.

Scott C.

Zero Star -- Buyers Beware !

I hired Rainmakers Irrigation & Maintenance of Romeoville IL to install a brand new 13 zone irrigation system in the fall of 2017. One of the (outdoor) in-ground control manifold box with 5 zone controllers had a terrible leak that would flood the underground box which also resulted in high monthly water bill. Mentioned leaks to the Rainmakers service technician in the Spring of 2018 who came in for irrigation turn-up service, the technician tighten something and reported it was fixed. The irrigation system was not used (turn on) for the next two (2019 & 2020) years. Fast forward to the Spring of 2021, upon turning on the irrigation system and noticed the same in-ground manifold box was full of water again.

Called the Rainmakers and the company claimed it is now under new ownership since the initial installation and 2017 & 2018 maintenance period, therefore, is not responsible for any defects incurred under the previous owner. I tried to explain to the person on the phone that I hired the ""Rainmakers"" company not a specific ""owner"" to performed the installation and to maintain the irrigation system, the installation and the fix turned out to be ""defective"". How could an average homeowner possibly know the fix did not repair the initial defect? The Rainmakers person insisted there is nothing she can do.

Bottom line, Rainmakers Irrigation & Maintenance of Romeoville will not take responsibility for any defects for its irrigation system installation or maintenance. Buyers beware!

Update:

To Rainmakers Irrigation & Maintenance of Romeoville IL, when I spoke to the person on the phone today, she did bring up Rainmakers has not been to my residence after the 2018 season and therefore can not be responsible for any work performed on the irrigation system. I proceed to tell her that the irrigation had not been turned on for the past two years and offered to provide proof of waivers of RPZ annual checkups that I had sent to the village. Her answer? We are under new ownership and no, we can not do anything for you on this, but you can schedule a service call for $95 plus $95/hr for any repair services rendered.

Let me be clear, the defect (flooding of the manifold in-ground box) was discovered by Rainmakers' technician the following season (during Spring turn-up) of the installation of the irrigation system. Rainmakers technician reported it was fixed at that time, NOBODY (myself included) had ever touched the irrigation system since Rainmakers installed and subsequently maintained last.

Keep in mind that there is no ZERO star on Yelp, so a little over 1 out of 5 star rating speak volume. I am not at all concerned about if Yelp readers will regard or disregard my personal experience with Rainmakers of Romeoville IL. I am certain that Yelp readers are wise enough to draw their own conclusions.

Make no mistake, I am utterly dissatisfied with the installation and maintenance services that I have received from this business, absolutely will not use or recommend it to anyone.

Kostas D.

I called this business to get an estimate to install 4 new zones on my existing system. This is approx a 2 to 3 thousand dollar job. They told me they would charge me for a service call to simply offer a price for the work and were quite rude on the phone. I would avoid them. They're are plenty of other providers in the area that are happy to offer a price to earn your business.

5/12/21: Editing my review based on the owners response. The response was not accurate to my inquiry and I don't appreciate the business I considered giving my business to publicly questioning my integrity. I was very clear on the additional zones and asked for clarification on why I would be charged for an estimate. The response was that is the policy. I stand by my recommendation to avoid this business especially given the numerous poor reviews.

Matt T.

We recently sold our Plainfield Il home after 6 years. During that 6 year period and 7 summers we utilized Rainmakers for our sprinkler service annually. They handles spring turn on fall turn off without issue.
Scheduling appointments was easy and the appointments were kept without issue.
Living in Illinois the winters would cause sprinkler head damage frequently an they repaired those without issue at each turn on as needed.
During COVID, the workers always arrived with a mask as they had to enter the home to turn water on/off.
I highly recommend Rainmakers for your sprinkler servicing and I am surprised at the reviews online as none of those experiences occurred with our servicing.
Do not hesitate to use them.

Gary C.

Wonderful family owned & operated company! Great customer service, prices and technicians. Honest company, will not go anywhere else. They do things the right way and not try and cut corners. We will be a customer for life.

Ed J.

I had been a long term customer for several years only to watch their service steadily decline. Imagine that I was a regular customer and could not get service, when they did respond and set an appointment they did not show up as promised. Lastly, when they did finally show up a week later they left early before getting all the work done. We were promised that they would stop and finish the work. They never have showed up again. The work that was performed was shoddy, inconsistent and they overcharge for their low quality work. I am writing this so that everyone has a warning to stay away from this incompetent firm.

Steven S.

Rainmakers are the ""BEST"" - have worked with them for years. Always there when you need them, recently had a broken supply line called and got scheduled same day. The staff is great to work with! The field staff really know what they are doing and do a great job fixing & maintaining our system

Gary R.

Read the other comments re horrible customer service and believe them. They installed my system several years ago. The original installation was fine, however, I had poor experience with subsequent service/repairs. They don't return calls; you have to track them down. Then they will schedule an appointment for an estimate and not show up. This is why I quit using them a few years ago. I heard ownership changed and thought I would give them another try. Once again, no return call. Had to call back and got completely different info about a repair project than the previous call. Told it would take a month and a half to get an estimate. If you are doing a new install, I highly recommend someone else. When the time comes for repairs, and it will, they will leave you high and dry (no pun intended, but true). I called someone else and I am happy that I did.

Frank A.

Had RPZ valve replaced. Asked for a bid for sprinkler head work and broken lines in back yard. Instead I got a bill for spring turn on as well as a bid for repairs . Went with their bid sprinkler heads installed elevated. Told all sprinkler heads were replaced they were not. Took a valve control cover off in the back yard and never put it back still gone. Sprinkler system till this day after told that all was working still does not work. Paid a lot money for poor quality craftsmanship and a system that still doesn't work completely. Called a different company to repair. Office manager is even worse to deal with than the field people who want to come back and have you pay them cash to do the work on the weekends instead of go through the company. I would give them no stars if I could.

Jim B.

TLDR: Customer Service is bad - doesn't return calls or chase after your business and wastes time.

I called to have my sprinklers turned on. The call was scheduled about 1 to 1.5 months in advance. I did not receive a call to confirm the appointment, so I called them the day of to make sure someone was going to be coming out. They did come out, but didn't know where the pieces were that they needed to turn on the sprinkler. I did eventually find it in my basement, but this could have been handled by letting me know beforehand what will be needed for the turn on. The turn on process went well except that I had a bunch of broken sprinkler heads. They told me they would call me back with a quote to fix them. I never received a call back and needed to call their customer service who gave me the emails of two sales reps that I should contact, Rob and Ed. I emailed them and Rob sent me back a quote. I said the quote looks great, can we schedule a time for the service to be done. Rob said they require me to sign the quote and send in 1/3 of the payment by mail before they can schedule anything. I responded and asked if there was a faster way to do this because I don't want to rely on their customer service to schedule me in after receiving the payment based on their previous history of not calling me back. I DIDN'T RECEIVE A RESPONSE TO THE EMAIL which proved my point and was when I decided to move on to another company.