Rainforest Plumbing & Air - Phoenix

Jim F.

This company is top notch. They have the best technicians who are very knowledgeable about their trade. They show up on time and communicate everything they are going to do. They have great follow up skills and we were glad to have them during our crisis.

Teresa M.

Service is bad and the plumber had no clue how to fix anything! I would.not recommend them again!

William B.

Down grading to a 1 star - the problem with our toilet continues and the service from Rainforest continues to go downhill. I called on Sat Feb 15 to schedule another appointment. I was given a 5-hour service window (7a-noon) for Mon Feb 17. Same poor communication experience, by 11:50a on Monday, no show from Rainforest. I called and spoke with Sherry. She asked if someone called me to explain why Rainforest had not shown. I told her no, I had not received any communications from Rainforest. She found a technician in Mesa finishing a job and he could then could come to our place (another 1 hour wait). Unfortunately, I cannot wait any longer, I've already scheduled my day around this 5-hour window. I've rescheduled for Tues Feb 18. Hopefully the new appointment window will result in a technician showing up at my place (I'm starting to wonder if these appointment windows are real or just fiction).

Janice B.

I struggle with or leaving this review because my case is unique. My technician arrived in a timely manner. I have a tankless hot water heater and I woke to no hot water in the morning. I had to go to work and my daughter had somewhere she needed to be. She took a cold shower and I worked from home so I could have the matter handled. I showed him where the water thermostat was in my garage and he went outside to locate the water heater. He let himself back in my house to let me know the house painter had unknowingly covered the panel while painting causing the heater to shut down. He went back outside to talk to the painter and let himself back into my house again to tell me he was charging me $150. I completely understand paying for the house call, but it would have been nice if he would have at least checked out my heater or did something to make the $150 worthwhile. I also didn't like the fact that he felt it okay to come in my house as he needed and walk around trying to find me. I have never had a service person let themselves in my home without asking if it was okay, or alert me that he was inside. I do not see myself contacting them again.

Kristen H.

TWO hours late twice! This occurred after we were given a quote from a tech on our bathroom remodel who we found out later had been fired
from Rainforest two days after giving us the quote. The cabana plan is
a way for them to make money. Don't sign up for it and pick a different
plumber.

Jennie J.

After using this company for over a year now I just discovered that they were using the wrong size air filters on my commercial ac unit the entire time. The last tech who changed my filters just shoved the filter into the unit causing my coils to over fill with debris and ultimately causing more work and damage to the motor. Had I known this a year ago I never would have chosen this place. Also, the plumbing techs have no clue what they are doing and are ruder than anyone I have ever dealt with. Will never use this company ever again.

Jack H.

My tech Eric was amazing, I had already had a plumber and a HVAC guy out and neither any any idea what was wrong with my heat and hot water, I could have one or the other not both at the same time.

Eric had it all figured out within 10 minutes and explained to me how I could take my first hot shower in a week.

Rainforest is the type of company I want in my home, period !

Michelle R.

We joined the cabana club to avoid problems with our AC, Plumbing and water heater, etc. Best thing ever. The company has exceptional professional service technicians, Bryan, Cien and Corey. Only company we will ever use. Thanks Rainforest.

Monica W.

Excellent service. So knowledgable and explained everything so thorough. Did a very professional job and was so nice.

Joan P.

Cien was very polite and explained the problems with the water heater. Gave me a price and he knew that I had an appointment to get to and was done 35 minutes prior to me leaving. He did great work but there we had one disagreement that was he is an Oakland fan and I said I'm so sorry because the Packer beat Oakland. He has a great scene of humor and a great attitude.

I got good news also......he will know what I am talking about. That's his compassion side.