Rainforest Plumbing & Air - Phoenix

Debbie P.

Respectful clean knowledgeable pleasant And they were very prompt... Just seem like really nice people!

Connor B.

They have come and fixed the pipe 3 times now and it keeps breaking. They are not getting to the root of the issue and seem to be unable to figure out why the pipe keeps breaking.

We have had other plumbers tell us this is 100% due to vibration / rattling and that rainforest is not fixing this issue properly at all. Problem is, they keep sending the same exact guy every time.

This last time he came to fix it, we came home
To black tar cement all over the ground and it was impossible to clean up. They also totally ruined one of our towels it is now covered in black tar that has completely ruined it.

Just a warning for anyone who may use these people, they will only partially fix the issue instead of finding the root of the issue.

See photos for proof.

Vinny T.

Man... I don't even know where to start. I've used rainforest twice now and they were terrible both times. Thought the first time might have been a fluke, but not the case. Both times they showed up late and only gave me 30 min notice of when they were coming... they couldn't even give a ball park estimate of when they were coming out. It was like they were expecting me to sit at home all day and wait for them to come out. I even called in the morning and couldn't get an answer out of them. Also this time their guys come in and reek of cigarettes and left my apartment smelling for hours. They did fix the problem both times, but definitely would not recommend using rainforest... extremely disappointed with my two experiences with them.

Barbie W.

RUN RUN RUN! I called and received a quote over the phone. I had a toilet that was running intermittently and needed a toilet rebuild (replace the flapper/seal and fill valve). Their supervisor technician called me back (Spencer) and left a message telling me that it would cost $200 to repair. I scheduled the service and Sev arrived at my home. After inspecting my home and even commenting on the type of vehicle that I drive, he told me to clear the bathroom to do the work (agreed at the $200 price). He then goes out to his vehicle to get the parts and comes back in. He told me that Spencer had called him and told him to charge me $320 for the exact same job. Mind you, the parts for the rebuild kit are around $20 at Lowes. This isn't a complex job and is exactly as I described over the phone. To think that I cleared my scheduled, rearranged work to be at home, to be quoted one price (not once but twice - agreed upon) and then try to raise the price over $120 more! A few other people have commented here that this company only wants to price gauge, but this is the first time in my entire life (and I am a Grandmother) that someone agreed on the price TWICE and then tries to raise it. HORRIBLE. DO NOT WASTE YOUR TIME. NOT AN HONEST COMPANY.

Ryan M.

Rip off Alert Had these guys over to check my A/C that was out in my high rise condo down town. $50 diagnosis that both of my A/C blower motors were seized up and needed to be replaced, ok no problem. It was 114 degrees outside and the tech was going to leave without finding the new motors. So I got online and called several places in Phoenix unable to find the motors. I found the motors in Illinois and express shipped them to me. I set an appointment with Rainforest the day after they arrived to install them. While the tech was on his way to my place he called and said the quote to install them was $695 each motor so about $1400. Mind you I bought the $250 motors online. I asked to talk to a supervisor and nobody called me back so I called the tech back asking if somebody was going to call me back. He said no. That's our price. I asked what's their hourly rate. Well you guessed it, they don't have any hourly rate. They operate on a get as much as you can philosophy when people are in a bind. I called another company that has an hourly rate and the job was done in 3 hours for just over $400. Also the new tech found only one motor was bad and the other one only needed a $7.00 capacitor. Beware of this greedy company that knows they have you when you are in a bind.

Diana A.

After being away for the weekend, we arrived home to find that the AC had quit. In true AC failure fashion, this happened on a Sunday night during an ""Extreme Heat Warning"". (Isn't that always the case?) As the temperature inside soared to an unbearable 90 degrees, we called almost 20 companies looking for the quickest appointment possible. Most--even those advertising 24 hour emergency service--didn't even respond. We called Rainforest early Monday morning. The tech was here at 10:00 that same day. He was clean, congenial, knowledgeable, expedient and empathetic. The price was fair and they honored a military veteran discount which was great (every penny helps!). The problem was identified and fixed with new parts within 90 minutes. I'm happy to report that I'm writing this review from my 70-degree kitchen!

When reading reviews I realize that people tend to toss 5-star ratings around like extra confetti at a New Year's Eve party. They can be exaggerated, scattered everywhere, piled high and sometimes lack true substance. This rating is real. Call these people. They are professional, reliable and quick. I'm grateful.

Larry R.

Sarith was very professional and did a good job.

Rainforest personnel were courteous and helpful.

Prices are very high and music on hold is loud and ruins the Rainforest experience.

Steve B.

Rob showed up within an hour after we called 5 other companies which told us that they were not able to come the same day. The problem was a clogged drain, we could not wait and were happy that they took care of it right away. Rob was very professional, polite and courteous. The charges were reasonable.

Trenton M.

The worst Plumbing company in the United States! I called to have my water heater repaired. The technician ""while I'm at work"" installed a Propane water heater when I have Natural Gas 10 feet away from the water heater installation and very easy to see. Then he installs a conversion kit and charges extra for that. Purposely installs the wrong heater to charge extra for a conversion kit. Now over 1 year later the orfice tube gets clogged from the Natural Gas burning off when firing the burner each time. A new technician shows up for warranty work figures out the problem and it has been 6 days since I've had hot water now and it still isnt fixed. I've called 3 times to dispatch to 3 different people and all of them assure me they will call back and get somebody out to fix it but NO CALLS BACK AND NO TECHNICIAN!! The owner guarantees 5 star work on their website and it isnt even 1 star. I am stuck at their mercy waiting for them to fix their original mistake whenever they get around to it. Lousy customer service.

N H.

I called my situation in i just wish they would have told me they couldnt fix it before 180 dollar charge......