Rainaldi Home Services

Mel C.

They initially did a great job replacing our a/c. It's working great and we love it. We had used them for a short-term repair prior to the new a/c and really liked the repairman. However, when it came time to have the a/c inspected by the county, we had been told they were coming in the am, called to see if they could shoot for pm, and were then told they weren't coming for inspection that morning, but they would be there in the pm to check on the unit. I get home from running errands at 10am to a note from the orange county inspector telling us we weren't there when they got there. There's a serious disconnect in communication through the office. We've tried contacting them with questions and even if you leave a number and ask them to call that number, they always call the number originally on file which is ridiculously frustrating. Today, I got a call saying they would be by in 45 minutes for our 6 month follow-up inspection----which was NEVER scheduled. I told them they will not be stopping by until they schedule in advance. Again, communication needs significant improvement.

H S.

So I will start off by saying that the customer service and our plumber was really nice....but we over paid on what we got. We paid 1500 for a basic water heater and then we kept having water in the drip pan afterwards. We then had to have them come out twice to check out the issue. We ended up having to add an expansion valve to our water heater to fix the problem. That was another 400 added to our 1500 water heater, so in a nut shell we over paid.

Connie G.

We had them do our whole house re plumbed/ piped four years ago. A faucet broke and I wasn't sure if it was the faucet or the repipe job. They came out the same day and confirmed the problem. While Nick was here he checked a few other things. Great job!

Lisa P.

Inconsistent pricing! Called them to install a garbage disposal since they had competitive pricing on my replumb two years ago )which they completed the work). They quoted a price 25% higher than a previous plumber. I at least expected in the same ballpark. Short sited on their part as I won't ask for another quote and won't recommend for work.

Suz S.

No matter if you call their plumbers, septic specialists, a/c specialists, you will always get a great person to do the job. Just good guys work here (haven't had any women come out). Excellent customer service!! They are NOT the cheapest, but you get what you pay for. Awesome experiences for over 3 years of numerous calls to them. I highly recommend them.

Roger P.

DON'T CALL OR USE THESE GUYS!! I'm in the Orlando area here in FL. Andre showed up to fix repair my shower (no hot water). Initial estimate was $360 (yeah that's bad enough). He then informed me that if the valve was corroded, it would cost an additional $212!! Well - Murphy's Law - there was corrosion. Although the total job only took about 45 minutes, but the bill was well over $500! This company is a ripoff! The A+ rating from BBB is an unfunny joke. While here, he provided an estimate to fix my toilet noise: another $300! I declined that offer and had another plumber fix it for well under $100. I wanted to give zero stars but it wouldn't let me.

Tania K.

I had a small leak under my toilet. I called Rainaldi but I meant to call Rinaldi. No wonder I've been charged double for a wax ring and a flange. They charge me $1100 when I've done the job myself and it cost me 20 bucks. I have been calling them since they double charged me for a pull and reset and I've owed a credit of a $450 only to get the runaround for three days that they need to contact their technician. I don't know any business that can't contact one of their technicians the same day to find out why such a horrible mistake was made. This is outrageous and I can't believe that I called the wrong company it won't happen again. Of course I question the technician when he was there asking why I was being charged so much and he said it was because I needed a wax ring and the flange. Of course I need a new wax ring you remove the flange and the wax ring is gone it's not a double pull and reset. He was rude and now I still have to have them come back out because the toilet is rocking it wasn't even reset properly. Customer service is poor and they try to sell you a package for service when they're there the whole thing was just a joke

Andy S.

Did not show up to complete the project. Called numerous times, no resolve. Unbelievable. It is a shame as they were good until I paid them. Should have waited with the payment till project was completely done.

Barbara C.

I have used them before for previous plumbing jobs since they had been the company that replumbed my home before I bought it. I always thought they were overpriced. The last job they did the plumber did not attach my appliance correctly. I called them to complain and was told that they would adjust the fee with the next service call with a new appliance. Well that was untrue. I called them to do a simple install for a toilet. Bought everything for the install. The toilet was approximately $ 179. Dollars they came and including the """"39.00"""" service fee we're going to charge me $511.00 dollars! I balked at the price. Called their office to ask why something so small would cost that much and they didn't think anything of it?! An enormously overrated charge. No breakdown of why the costs were that elevated, nothing. I gave them my credit card info as I just needed to get the toilet in, but then after a few minutes realized how ridiculous it was to pay twice the cost of the actual toilet for it to be installed . I then immediately called back to tell them I did not want to proceed and to credit back the charges. This all occurred within 5 minutes they still haven't credited my account back. I told the plumber that I changed my mind. He later called to ask why I did work with them before and then changed my mind this time. I told them basically it was the ridiculous cost. He said his supervisor told him to ask what I thought I should pay for it ?! Certainly not $511.00 ! More like 100-200 maximum. What a racket!! Overpriced and unreasonable do not use them! I wish I read the reviews before I did any business with them. My Bad! I just want my credit card charges reversed ASAP. Do yourself a favor seek plumbing services elsewhere! I found a plumber by the way that is going to do the install for $125.00. This company is a total ripoff.

Anthony C.

I used them to install a new a/c unit within a year(still under warranty) unit was not blowing cold. I called up Rainaldi to have them come back and check unit. Tech arrived walked around house for 10 minutes. Looked at unit then told me my coils were dirty. And it would cost me $1,600.00 to clean the coils. I clean my system and wash the coils & change my filter religiously every month. I am an A/C supervisor . The unit was under warranty that's why I called them back. DO NOT USE THESE GUYS THEY'LL RIP YOU OFF. I'll never call them again. Update: I called Comfort Zone Air-condition repair, they fixed and serviced entire unit for $74.00.