Rainaldi Home Services

Mark B.

**Please read this before they talk you into purchasing a """"maintenance plan"""" or before using their services at all for that matter** I have the """"annual maintenance plan"""" that includes 2 free yearly maintenance checks on the A/C. My first appointment, yes I said FIRST, was scheduled about a week in advance, the day before it was scheduled I received a call from Wendy asking if there was any way I was able to reschedule as they add an influx of """"emergency calls"""". I informed Wendy I would check if my mother, who was taking time out to be at the appointment as I could not have time off work, would be able to reschedule but if she was not, I would need to keep the original appointment. She assured me if I wasn't able to reschedule I could keep my appointment. The next morning, Wendy called about 20 minutes prior to my appointment window asking if I had been able to reschedule. I informed her that no, we were not able to reschedule and would need to keep the original appointment. She replied with """"Ok I will see if there are any servicemen in the area to come out."""" Interesting because, shouldn't there have been someone on the way because I had NOT cancelled the appointment the day before? Wendy called again, 5 MINUTES BEFORE MY APPOINTMENT WINDOW to tell me there was no one available to come out. IF THERE WASN'T ANYONE AVAILABLE WHY WOULDN'T YOU HAVE CANCELLED THE APPOINTMENT YESTERDAY SO WE WOULD NOT HAVE HAD TO CARVE OUT TIME TO WAIT FOR THE SERVICEMAN THAT WAS NEVER GOING TO SHOW UP. Needless to say I was disappointed and confused at the misleading communication from Wendy. We reschedule for 2 weeks later. FAST FORWARD 2 WEEKS. I again, asked my mother to set aside time to be present for the appointment while I was at work. The window was set for 8-10am. I received no call about a cancellation so I figured everything was good to go. WRONG! My mother called to confirm at 9am and they said someone would be out. FALSE!!!! NO ONE SHOWED UP!!!!!!!!!!!!!! If it wasn't bad enough that our time was wasted after the FIRST appointment fiasco, they did not even attempt to redeem themselves and correct their mistake and try to show good customer service the SECOND time. This was an absolutely horrible experience. I felt very mislead by customer service and very dismissed by the company in general. I will not be using their services any longer after this experience. And judging by other reviews, mine is not an isolated incident.

Alice F.

Being a business owner myself, I understand the mechanics of service calls and in-field repairs. However, I do find the repair charge of $ 650 for a relatively minor repair in the wall to replace a 14"""" piece of 1/2"""" pipe that had a pin hole leak, a tad high, plus the fact the tech was only here about 1:15 ! Is there something here that I'm missing?

Elisa C.

04/22/2022 It started out with the manager adam coming to the house to get a contract, During this time he explained to us ifI replaced the water heater now itll cost me $999 if I decide later it would. Cost me twenty one hundred so my wife and I agreed to get it done now everything was good, Adam handed us the contract and we signed. When it came to the plumbers coming to the house the plumbers said oh no that was not included talking about the water heater when we paid for it in advance. broke the spare bathroom sink and the kitchen sink and replaced knock off's not fit or equal value. damaged our washer dryer, They left things unconnected complained they said they were connected. they were not..nothing but problems errors and nothing but damages.. I do not trust do not want them to continue. They refuse to talk to me their errors and my anger Errors? I have every right to be Upset. I do not want them to continue this job and I refuse to pay him what they're asking. They have done nothing but damages and scams

Jackie V.

My kitchen sink stopped draining completely, so I call Rainaldi to come out and clear the clogged. They dispatched a technician the same day. After several attempts trying to clear drain he called another Tech, with a camera, to help. They tried to clear the clog using the vent line on the roof. And found it to be clogged completely. No charge so far, I received a quote to break into the outside cinder blocks and replace the drain lines from the sink and laundry room. They came out on a Monday and did a fantastic job replacing the old cast iron drain system with PVC, replacing the sink drains and associated piping with it. They also replace the standpipe for the washer drain hose. The mason who replaced at least 9 cinder blocks that were removed, and it looks absolutely fantastic. The Techs were very professional and straight forward, extremely knowledgeable. Plumbing repairs to this extent are not cheap and I feel that the price I paid was very reasonable. I highly recommend them and will use them in the future if needed.

Jeff B.

Purchased a home that rainaldi did the new hvac and ac install in 2016. Two weeks after moving in the ac stops working. Rainaldi came out and determined it was a bad motor which was under warranty. Charged us $79 for the diagnostics but couldn't get the part until next day. They explained to us that labor would be around $860 to install the motor it had to get it next day from carrier. The next day the guy shows up with the part and has it installed and running in about an hour. What would have a been a very positive review is highly overshadowed by the $866.90 charge for labor on top of the already $79 charge to come out. When we agreed to the cost we had not idea the fix would take under an hour. That rate I was told was a flat rate and would have been the same whether he was there 1 hour or 6. What a rip off. Please be careful I feel scammed. I don't mind paying what is reasonable but I don't know many people in any profession who make $866.90 an hour.

India P.

What a positive, cheerful, efficient and professionally smart service person. Kudos to Rainaldi for having him take care of customers.

Patrick J.

I'm very happy with my experience with Rainaldi plumbing. I'd assumed my problem was with a defective standpipe, or some such very expensive thing. Turned out my meddling with the valve had already solved the problem. Jesse was super straightforward and didn't charge me a dollar for any services I didn't need. They didn't make any extra dough on that visit due to the plumber's honesty, but they have earned a customer for life. I'll say this: after talking on the phone I was expecting a run around, because they don't discuss prices over the phone. It's a $40 dispatch fee which is then used toward the cost of the repair. Of course when the time came there was no run around; not even a stroll around. Nope it was a straight up stand-in-place. Just what you want from a plumbing company. Funny, I called originally because they had a five star rating, now it's three stars without any now reviews up. Huh, maybe it's different on mobile or some such.

Joe M.

I must say that losing your air conditioning in 90 degree weather is no joke, but thank goodness Rainaldi Home Svcs was around to take the job. Their professionalism and genuine care was evident right from the start during the call for service and all throughout the task at hand. The icing on the air conditioner (pun intended) was Service Tech Luis E who patiently and professionally explained the procedure prior to starting and the possible hiccups if any, easing the situation greatly. I recommend them highly. EddiePfo

Christine S.

I felt ripped off. Repairman came to fix my ac. Determined it was a bad capacitor. Replaced capacitor and was done in 15 minutes from the time he got there. Charged $380 to put in a $20 capacitor. Just wrong. I will never use them again.

Rob M.

The whole process with my experience from diagnosis to installation was great! Barry, Victor and Jeff were the guys that installed my unit and they were professional, nice and made the install seem like a piece of cake. I would definitely recommended them to anyone needing AC work