Rainaldi Home Services

Lauryn M.

Long story, but here we go...Kitchen was damaged from a dishwasher leak. Having dealt with the insurance company and having the repairs completed, the last thing we needed to have a working kitchen after 2 months was to have the plumbing reconnected. I called Rainaldi's at about 8:30 on Friday morning and explained the situation. The woman who answered was very nice. YES, they would be able to be out the same day. I requested an afternoon appointment and was told, NO PROBLEM. At about 2:30, I hadn't heard anything so I called. Not to worry I was told, """"You're the next on on the list. As soon as the tech finishes the job he's on he'll be over."""" 4:00 came, still no call, so I checked in. I told them, it's getting late, this will take a few hours. """"You're the next one on the list...We work until all jobs are completed."""" Same conversation about an hour later. Finally, I get a call at 7:30 at night. The tech tells me he just finished up, blah blah blah. We go over what needs to be done. 2 to 3 hours of work. Reconnect the dishwasher, disposal, and faucet, he quotes me a price of $640. No thanks. If they had been honest with me a the first phone call and told me it would be 11 hours before someone could get there, I would have made another call. So, another weekend with no kitchen and I found a plumber to come out this morning (Monday) to do it all for $250. Good luck if you choose to use this company.

Robert R.

Awesome service! Amiable, professional, and personable - I would definitely want these guys over again. I was only a little disappointed that Rainaldi did not give me the courtesy call they promised to let me know they would be on the way. I felt so bad asking them to wait 5 mins, but they were understanding and patient. Nevertheless, I was happy to receive a terrific service, and I have saved Rainaldi Home Services in my phone in case I have another plumbing issue again.

Frijoles F.

I have been using Rainaldi Home Services for at least five years. We own two homes and the employees are always pleasant, personable, helpful, knowledgeable, and neat. I have used them for everything from a leaky faucet to a complete re-pipe. I've used the HVAC services and found the same level of professionalism. And the best part...they are reasonably priced and stand behind their work!

Becky B.

Extremely up set with Rainaldi. I called and made an appointment to have a kitchen faucet installed. Appointment was for today at 2pm or thereafter arrival. Instead, at 2:30 I receive a call about how busy they are and could I change the appt to the next day. Remember, I have been waiting all day for them to come and had everything out from the cabinet underneath the sink. Then at 2:30pm, after the appt time they are too busy. They knew they were too busy when they scheduled my appt initially, but they did not want to lose the business and scheduled me, knowing they would cancel and it would be too late for me to reschedule with another company. This happened with me once before and I forgot about it, but as soon as I heard her spiel about too busy and to reschedule, I remembered. I immediately refused and called another plumbing company and they have someone on the way as I am typing. Rainaldi, do not keep me on your customer list or send any coupons to my address.

Kenneth D.

No matter if you call their plumbers, septic specialists, a/c specialists, you will always get a great person to do the job. Just good guys work here (haven't had any women come out). Excellent customer service!! They are NOT the cheapest, but you get what you pay for. Awesome experiences for over 3 years of numerous calls to them. I highly recommend them.

Cheryl C.

04/22/2022 It started out with the manager adam coming to the house to get a contract, During this time he explained to us ifI replaced the water heater now itll cost me $999 if I decide later it would. Cost me twenty one hundred so my wife and I agreed to get it done now everything was good, Adam handed us the contract and we signed. When it came to the plumbers coming to the house the plumbers said oh no that was not included talking about the water heater when we paid for it in advance. broke the spare bathroom sink and the kitchen sink and replaced knock off's not fit or equal value. damaged our washer dryer, They left things unconnected complained they said they were connected. they were not..nothing but problems errors and nothing but damages.. I do not trust do not want them to continue. They refuse to talk to me their errors and my anger Errors? I have every right to be Upset. I do not want them to continue this job and I refuse to pay him what they're asking. They have done nothing but damages and scams

Gina S.

We run a home cottage bakery so we are very active in the kitchen baking cupcakes and brownies as well as frying empanadas. Our AC broke down so we contacted Rainaldi because our home was 95+ degrees. A mechanic was supposed to come the next day between 12 and 6. Nobody showed... Not even a phone call or text message to let us know they couldn't make it. The next day... Nothing again... not a word

Robert F.

So I will start off by saying that the customer service and our plumber was really nice....but we over paid on what we got. We paid 1500 for a basic water heater and then we kept having water in the drip pan afterwards. We then had to have them come out twice to check out the issue. We ended up having to add an expansion valve to our water heater to fix the problem. That was another 400 added to our 1500 water heater, so in a nut shell we over paid.

Mark T.

I'm a Realtor and I often need to hire a variety of different service contractors for different things on behalf of a buyer or seller. In this case I needed to have the polybutylene plumbing system inspected on behalf of my buyer's insurance company. Rainaldi was recommended to me by another agent, so I called them yesterday and they set an appointment for this morning with the tech instructed to call me with 30 minutes advance notice. So, I'm on standby all morning and no call. No big deal, right. They're probably busy and running a bit behind schedule. Very common in the service industry. I wait until 1:30 and call the office to make sure everything is ok and that I'm still on the schedule for today. They verify that yes, I'm still on the schedule for this afternoon, but there's no way to give me a time. No worries. I understand that this is normal, so I sit by the phone all afternoon waiting for the tech to call. Well, 4:45pm comes rolling around and still no call. I call the office again and they say the tech called me at 4:30 and there was no answer, so they sent him to another call and I'll be next. What!!!! I've received calls all day with no problem whatsoever, but I somehow missed the one call I've been waiting on all day?!?!?! I checked my phone and there was no missed call. I repeat, no missed call. Anyway, still not a big deal since the tech is still coming, so I verified they had my number down correctly and continued to wait on standby. About 5:15 the tech calls and informs me that if he comes out now it will be considered an after hours service call and I will be charged overtime rates that's almost double what I was originally quoted. Seriously?!?!?! They are the ones who scheduled the call for this morning and after making me wait an entire day, they try to screw me over and charge me overtime rates because they couldn't make it before 5:00?!?!?! I am completely stunned that this company would behave in such a incompetent, unprofessional and unethical manner without even batting an eye, especially to a Realtor who has the potential to bring them thousands of dollars in future business and referrals. I suppose I should consider myself lucky because if this how they treat their customers, I'm scared to think what might have happened had they actually performed any service work at my clients house.

Lauren J.

Worst service ever!! Called to schedule service for my water heater. They told me they did not have anyone available same day so put me on the schedule for the next day. We waited all day no one called nor showed up. I called the office twice during the day and after 5pm called the answering service to see when someone would show and they all said they have no idea. No timeframe can be given! Finally someone calls at 6:45pm and said if he was to come out now it would be after hours and we would have to pay after hour fees!! Completely ridiculous!! SERVICE WAS SCHEDULED THE DAY BEFORE AND THEY DIDN'T SHOW THEN WANTED TO CHARGE AFTER HOUR FEES!! First time calling this rip off company and will never again!