Ragsdale Heating Air & Plumbing

Kay L.

A big shout out to Ragsdale Heating and Air for the great job they did installing a new heating and air system for us. I feel they went out of their way to make sure we were satisfied with their work. At the first sign of a problem, they did not hesitate to involve everyone from their General Manager to the electricians to resolve our issues. Our installation was a little different from the normal. We were switching from Gas to Electric and it required a little more work. They saved us money over other estimates. We are most grateful for their professional manner and friendly way our issues were resolved. If anyone needs any heating and air or other services that they provide, you will not be disappointed. Great Company, Great Employees!!!! Great Service! Kay and Jerry Lee, Dallas, Ga.

Beena M.

Everyone I spoke to was courteous and sweet, making an appointment was quick and easy, and my technician arrived in a timely manner (and they called first to let me know he was on his way). I only ended up with a consult but the price was fair for both the visit and the estimates on the work needed and they made sure I didn't get surprised by any costs. Can't ask for much more than that!

Bob M.

We recently had a service tech come out to our house because one of our furnaces had stopped working. Ragsdale has always been my go to company of choice for my home and business. The service technicians are always professional and seem to be knowledgeable. This last call was no different. They got me scheduled the same day I called and the service tech was great. The problem came with the price of the job! The issue was the control panel on my furnace needed replaced and I was quoted almost $900 for the replacement. With a price like that I am going to do my research and see what's out there. I was able to find this part new for a little over $200 and was able to replace it myself in less than 30 minutes! This kind of mark up on a this part is outrageous! Like I mentioned earlier on. Ragsdale has always been my go to company for my heating, cooling, and plumbing needs for both my business and home. I will no longer be using this company nor will I be suggesting this company to others as I have been the last few years. I am a business owner and understand marking up products but this is gouging your customers and the smart ones will just go elsewhere!

Melvyn K.

We always get excellent service and love to use local dealers. Have used them for several years for maintenance and to install new systems.

Jenna W.

Almost one year ago, I wrote a 5 star review for Ragsdale Heating and Air. Read below and now read my updated revew. My point is, unfortunately this is not the company I thought they were. It's the type of company who has excellant customer service WHILE you are spending $3,700 with them, but it does not go beyond there. Here's the series of events that have taken place with the HVAC I had installed with Ragsdale 1 year ago: 8/1/15: AC unit went out (less than one year old). They came to fix. I thought it was abnormal for it to already have an issue since a) it's brand new b) I have changed filter every 3 months and c) I have had the maintenance checks. But OK, I'll throw you a bone. 8/23/15: AC unit went out (still less than one year old). They came to fix. This time I requested with the lady who answers the phone to please have a supervisor call me. No call from the supervisor. After they fixed it, I receive a survey over email. I filled it out, expressing I was not happy with the AC unit and I requested a supervisor to call me, they never did, so I then re-requested in the survey for a supervisor to call me, and they never did. 9/8/15: AC unit went out. Just at one year old at this point. I call to have them fix it and this time I speak with a supervisor. I was told they would go out, fix it, check the unit out and send me documenation, as well as call before they arrive. The fan had gone out and needed to be replaced (one year old???), I have not received documentation (2 days later now) and they did not call before they showed up. It did not seem to alarm them that the unit has gone out 3 times in one year. That is my POST installation experience with ragsdale. So unfortunate because, as you can see below, I really thought highly of this company. If it were my business, I would make sure each and every [reasonable] customer had an excellant experience for as long as they had the unit MY company installed in their home. I would provide reassurance to my customer that the unit MY company installed going out 3 times is very concerning and we would do whatever it took to resolve this because this is not representation of my company and the equipment we install for our customers. Unfortunately I didn't get that any of the three times I've had to call in. Review in October 2014: I had an EXCELLANT experience with Ragsdale from start to finish. I purchased a house that needed a new HVAC system. First of all, the lady that answeres the phone is super nice and got me a scheduled appointment very quickly. I had someone from Ragsdale come out and take a look and he told me all of my options but gave me a recomendation to replace it because it would be more expensive to fix. So I took his advise and ordered a new one. Chris Haralson was the salesman for the new unit and he was really nice and professional. The two guys that came to my house to install it were FANTASTIC..I think their names were Roger and Chris but I cant remember for sure, wish I did because they were great. It was SO hot that day but they were troopers and did the job in about 4 hours. Then they showed me the new unit, took me to the attic to show me everything they did and then walked me through how to use the thermostat. Then they took me through the warranties. The following week Chris Haralson called me to ask how my service was on the day that the 2 guys came to install the unit. Very impressive!! This company really made me feel like a valuable customer as opposed to most companies these days that act like you're just a number and dont care if they have your business or not, and certainly dont care enough to call you a week later to check service. Overall I was blown away at how sharp every single individual was that I came accross with this company. The service and professional behavior of all parties really put me at ease, which isnt easy to do when the customer is spending thousands of dollars. Kudos to the owners of the company, you clearly practice good business and have high standards for all employees. Keep up the great work!!

Karen M.

Excellent plumbing service. We had a pipe burst in our front yard. The service man James arrived on time and quickly identified the problem and explained it to me. He repaired the problem quickly and for a reasonable cost.

Rodney D.

I had a water heater installed and Ragsdale gave me an estimate over the phone and competed the job in a very professional manner! I'm very satisfied with their services!

Phil P.

i chose these folks 6 years ago after doing a ton of research. I made the right choice. They are so easy to deal with, but 3 things come to mind when I think of this company: Professionalism, Honesty, and Courtesy. All three can be applied to every employee I've had occasion to work with, from techs to office personnel to sales reps. Not a negative thing to say about them, all positive. Have had several different techs come out over the years, each one excellent. Tim Dodd no exception. He was thorough, courteous, knowledgeable, and Professional. Why can't all service companies be this good? The office personnel are the same...efficient, courteous, and RELIABLE. If they tell you they are going to call you back, they do...when they say they will. It means a lot. I trust this company 100%. It only costs a few bucks more to go First Class, so hop on and enjoy the ride!

Chad L.

Making appointment was quick and easy. The lady I spoke with was friendly and got me scheduled. Our tech showed up on time. Clean truck and clothes, was very professional and friendly. Explained all of our options and everything he was doing. We will use again in the future for all our hvac and plumbing needs.

Anakarina S.

After the Snowpocalypse in Atlanta I had a pipe burst. Rasdale sent his specialist Jon Camp and he not only fixed our problem, but was patient with my questions. He made sure he cleaned after himself, and that I was pleased with his service. Thank you for coming to my rescue! Would call them again and would recommend you do the same.