Radisic Plumbing

Monica A.

Jennifer,
Your plumber showed up unannounced and barged into our home. He claimed that a neighbor had a leak, but it was our pipe so he had to fix it from our unit, even though he already opened the neighbor's wall and could access the pipe through there. The first time that happened he cut a hole in our wall and made it so that two strangers, who happen to share a wall, could see and hear into each other's bathrooms. He said to my face that they were shutting off only the cold water to our sink, but once I agreed, he shut off the water to our toilet as well. A drain pipe leaked into our unit. He looked at it and told us the temporary solution, yet, ""it was a two man job,"" so he left without telling us instead of getting a second man out to do the job.
Based on my experiences, Radisic Plumbing (or at least one plumber representing you) is unprofessional, unreliable, dishonest, and has a total disregard for the owners if going through the association.

Guillermo S.

The worst customer service. It's a joke. No disrespect to the plumbers because they're the ones doing the work. It's whoever is sitting behind a computer dispatching these plumbers. They will tell you, "" a plumber will be there in the morning."" Your waiting all morning. You'll call, get sent to voicemail. After the forth time calling someone else picks up and saids ""oh you talked to someone else that wasn't me, I'll get some one out the next day."" Like really, I canceled my plans to wait around for nothing. Just say I don't have anybody available. Don't tell your sending someone, and they don't show up. The worst part you call there emergency number and this is how your treated. They don't care. It's not there problem. That's the vibe you get when your asking for there help. At least be honest with your customers. We're the ones paying, not you.

Elizabeth S.

Best plumbing company ever! Efficient, effective, and honest. They do a great job! Jennifer the owner is truly fantastic!

Bill G.

I rarely post negative reviews, unless I am truly offended by a product or service. As you read this, keep in mind I am a loyal, repeat customer. During the past several years I have paid Radisic Plumbing around $4,000 for plumbing work and have always enjoyed dealing with them.

I recently hired Radisic to do a job in Palos Verdes we have been talking about for many months. The job was to be $1,295 to de-scale a sewer line extension using a specialized cutting machine with an integrated camera. They had warned me that if this project failed, I would be faced with a job that would cost at least $6,000 and perhaps considerably more. So Radisic knew it was important this job be done well.

I scheduled Radisic a week in advance. I called the day before to make sure everything was set since I had to drive down to Palos Verdes from Los Angeles. The job was set to start sometime between 10-12 but once I was down in PV they pushed it back to between 1-2, frustrating but OK. At 2:00 they called to tell me their ""technician"" was already at the house. But when I got to the house no one was there. I kept waiting. At 2:30 I called Radisic and told them no one had ever arrived. I noticed there was an unmarked truck down the street with two guys sitting in it and just to be sure I asked Radisic if their plumber would be in a ""Radisic"" truck and they said he would be. They said they would call their technician and find out what had gone wrong and let me know. We joked about how it was too much money to be paying someone who couldn't find a street address. But they never even called me back.

By 3:00 no one had ever arrived. Just when I was going to call Radisic to tell them I was going to give up and drive back to LA, a guy from that truck walked up the street and asked ""do you need a plumber?"" The way he asked wasn't like a professional, it was more like the guys who pull up beside you at a stop sign and ask if you want your fender dents removed. I asked him why he was there and he mumbled ""Rich [from Radisic] sent me."" I asked him if he was an employee of Radisic. He hemmed and hawed and answered ""no.""

I called Radisic to tell them how furious I was. The ""technicians"" obviously didn't want to work and I wasn't about to use them. I can't possibly imagine why they sat there for an hour and what kind of conversations they had with Radisic in the meantime. All I know is Radisic never asked me whether it would be OK to sub out this work; sent someone who was 100% unprofessional, derelict, and probably uninsured; attempted to mislead me into believing it was being done by a Radisic employee; and strung me along all day long with incredibly poor communication. All of this for a loyal customer where they knew the job needed to be done especially carefully.

Bottom line, if Radisic had called apologetically to say they were totally buried and would have to re-schedule, I would have understood. I've given them ample time to follow up with me and they never have, so I can only conclude they're fine with this level of professionalism. Before writing this I spoke to the realtor who originally recommended Radisic to me and to a prominent PV handyman who often refers work to plumbers, both of whom assured me they find this equally troubling and bizarre. I hope the time I spent writing this helps other customers avoid having similar problems with Radisic Plumbing.

David S.

First off, the tech they sent over was very polite, respectful and most importantly he knew what the heck he was doing! When he arrived, I admit, I mistakenly thought ""this guy is too young, here we go again another plumber who isn't going to fix my shower"" Boy was I wrong! I explained the situation to Mike and the second he responded I knew this kid knows a lot more than I initially gave him credit for.
He was clean, made sure to be as quiet as possible (sleeping baby in the bedroom), and fast! I can't believe it took 2 other plumbers a total of 3 hours to do what he did in 15 minutes.
I'm so impressed with the service that I actually created a Yelp account for this review alone. I told Mike I would, he told me that isn't necessary, he was just doing his job. I may be a few weeks late but I am a man of my word! This company has got themselves a life long customer! Thanks again!

Jeff E.

Have used numerous times as they service our hoa complex. Mike and Gus came out and went above and beyond. Nice guys too!

Alan O.

Bob came out to my unit on 7/9/20 for a leak caused by a toilet in one of my bathrooms. I also mentioned the toilet had to be flushed more than once to drain which was a concern. After a $285 bill for cabling the sewer line and another $175 for installing a new p-trap I didn't even authorize in my master bathroom sink I'm still having the same issue with that toilet two months later!! Requires more than one flush.

They are unprofessional. This man took it upon himself to do work on my home without consulting me first. He just gave me a long winded explanation of why the new p trap needed to be replaced and why he did it. Which had nothing to do with the issue I called them out for. I agreed to pay without even complaining to Jennifer, the owner of Radisic, because I had multiple issues going on with my home (unrelated to plumbing) at that time that it was the least of my worries. The worst part of all is I still have the same issue with the toilet. Which is why I called them out for in the first place!!

I had another issue later on were my unit was not getting hot water so I called my HOA and they had radisic come out. Another employee was sent out, I didnt catch his name, but yet another display of their unprofessionalism. I was without hot water for about 2 hours when out of the blue appears the Radasic employee at my door telling me to run hot water because he fixed the issue. I walked to the nearest faucet and turned on the hot water. I counted 30 seconds and still no hot water. So I asked him how long it should take and he just replied ""I fixed it so it should work"" and walked away. I'm not sure why my HOA does business with this company. I see their van out here once every two weeks and it makes me wonder if the units truly have this many issues, or it's them coming out multiple times to fix the problem they didn't fix the first time around. I hope to hear from Jennifer to rectify this issue. I see her replies to reviews about providing 5 star service and want to be able to attest to it and update my review.

Mark S.

This is a very special plumbing company. Jen leads an exceptional team. Always nice that a customer can speak with a company owner when necessary. Richard- who works in the field and also manages customer updates/ schedules/ dispatch and billing is very personable and communicates clearly with customers. Ray and Gus are super technicians.
Have 100% faith in this company the job will be properly assessed and executed perfectly.
Best,
Mark S

Chelly M.

Herman and Efren were great! They were both wearing a mask and they were so polite! They fixed the problem quickly and cleaned up their mess. If I ever have another problem, I'm calling Radisic Plumbing again and requesting Herman and Efren. Great job!

Dee B.

This company was removed as a HOA plumber from my moms condo units and we know why because they charged my mom for 4 hours of labor and then we found out they were not even authorized plumbers for her complex anymore. They ripped her off and never did fix the problem. Smalls claims court is our next step so be aware to the consumer that calls this company.