Radiant Plumbing & Air Conditioning - Austin

Mark R.

Beware of this company! Technicians openly soliciting tips, telling you they will reduce charges on their work if you "take care of them". Misdiagnosed leak problem, after charging more than 1K for cleaning out drain lines, another tech "discovered " it was a supply line leak, they fixed it, then claimed it was not fixed, said I have a leak still on the "hot side", insisted that they needed to do a 24K dig under the slab! I discovered the "hot side" leak, mysteriously after they left, I had a TMP valve leaking on my hot water heater, after they had been in the attic twice! I fixed it! After I confronted them on it, they denied they told me I still had a hot side leak, but I have the text messages! Stay far away from Radiant!

Kenneth H.

My sewer drain stopped up due to tree roots. They located the problem with a camera which cost a little over $900 for an hour's work. The stopped up area was in my front yard next to the driveway. He said it was 3 1/2 feet down and they would need to cut out a section of PVC pipe and splice in a new piece using collars. I asked him how much that would be and he said $5,000. I was shocked, not ready for that price. I asked if they could come down and he said that was the base price. I asked if they used a Bobcat or some other device to dig and he said it was a pick and shovel job. How many men are working, and he replied that it was only going to be him. I asked how long it would take and he said "all day". Why $5,000 for 1 man for 1 day I asked? The parts are only a few dollars. I asked when digging a ditch became a $600 an hour job. I told him I would just do it myself. He told me that this was a very difficult physically challenging job. He said this while smoking a cigarette and I will just say he didn't look very fit. I told him thank you for your time and paid $900. I dug the hole and repaired the pipe. It took me 6.5 hours of hard work, but I saved $5,000. I asked him if anyone actually pays this price and he said everyone does. I may have a new part time job here! I will do it for only $2500, or a mere $300 per hour! :)

Savannah B.

Excellent service from start to finish! After installing our new HVAC system in our home, Radiant followed up to make sure we were satisfied with the work, which was great! The tech scuffed up our utility closet a little and they scheduled to come back out and fix the minor damage. Tim "the toolman" came out the next day and was very thorough and efficient in fixing the marked-up areas. Recommend this company for their stellar service.

Jason F.

UPDATE: restoration 1 did a great job of repairing the damage Radiant Plumbing caused to my home. But I did have one last bad interaction with Radiant. At the end of the remediation, they sent a plumber to reset a toilet that had been taken off to lay some flooring. The plumber took a chunk of drywall that was covering the pipe and busted it up into little pieces and shoved it down the pipe because he "didn't know what it was". First of all, what kind of plumber doesn't know what a piece of drywall looks like, and second of all if they don't know what something is why would they break it into little chunks and shove it down the toilet drain?!? I was completely flabbergasted, and just relieved for them to finally not step foot on my property ever again. You guys are seriously leaving yourselves open to liabilities if you continue to employ this caliber of technician. Unbelievable.

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I was initially happy with Radiant. Unfortunately, the plumber made a dumb mistake and caused some water damage in the course of the repair. Luckily, Radiant has a relationship with Restoration One to remediate any damage caused by their plumbers. Restoration One has been great, but we are now 5 weeks past when Radiant finished their job, and I'm still not back to normal. So, a 4 day plumbing job turned into 5 weeks of steady interruptions from additional contractors fixing Radiant's mistake. Hoping to be back to normal on Monday, 5 weeks + 3 days after service. I will stop recommending them to my friends and family, and won't use them again.

Angela H.

Totally took advantage of our urgency and need for AC and charged us an Astronomical $1700 plus $179 to replace an inside furnace control board that took 10 minutes to replace... After doing more research and asking 5 other hvac places for quotes, We feel completely taken advantage of... Almost more than 3x what anyone else charges!!! Being stationed here recently in Military City I thought We might get a Lil Respect being active duty but We end up being Over charged and Under Valued... I wish We had a Redo to Choose a Different Company! Buyers Beware You will be OVER CHARGED! If it wasn't urgent We would have had time to research... Please don't make the same mistake We did and Contract this Company... There are many other Honest Contractors that won't take advantage of You!

Andreas D.

They reached out to come do a "free" inspection of our HVAC system. As I'm sure most of should be aware by now, nothing in life is free so I should have known something was up. Their technician Reid showed up and started his "inspection" which tripped our breakers serval times and made our thermostat act pretty weird but i assumed this was all par for the course (it wasn't, as this has never happened any time our regular HVAC guy does his inspection). Once he was done, he began explain to me in a words he knew I wouldn't understand why our options are to pay upwards of $17,000 to repair our system OR just buy a whole new system all together which could cost between 10-22k.

Both my wife and I weren't convinced, since Reid was quite pushy and didn't seem genuine at all (snake oil salesman) so we called our usual HVAC guy from Lakeway Heating and Air for a second opinion. When the technician from Lakeway Heating and Air inspected our system he noticed Reid from Radiant had left all of caps off of our system and the page long explanation as to why we needed to pay them 17 grand was complete bull. Our tech then told us that our system would work fine for the time being but was quite outdated. We opted to replace our HVAC system with Lakeway Heating & Air because of how transparent and trustworthy they've been for us, for about half of what Radiant quoted us.

I strongly believe Radiant sends out their technicians for these bogus "free" inspections for the sole purpose of scaring you into paying for their highly overpriced and subpar services. I'm also pretty sure the Radiant tech might have purposefully been negligent when checking our system as to guarantee it would fail because, as stated above, he had left off all the caps and ever since he's inspected it it has not been working as it used to. I'll take the blame for assuming they wanted to come inspect my HVAC out of the goodness of their hearts but I would advise people to be weary of these guys, I don't trust they have good intentions whatsoever.

Kameron B.

We bought a water filter from a rival company that burst open last year when the temperature dipped below freezing. Since then, we called Radiant and the tech suggested we switch out to a cheaper filter that was easier to maintain and cheaper to manage. We agreed and had the work done for a hefty fee as well as a removal fee for the old unit. We also paid for extra insulation and were told that there was a warranty on the unit. Excellent.

This year, the tank exploded even with the insulation on the pipes and when we called Radiant, they sent a tech who charged us to look at is and tell us there was nothing we could do but buy another tank which apparently wasn't covered by the warranty. This is when we found out there was no bypass so we had no water for a week while waiting for the tank to come in. We paid another hefty fee for the new tank and had it installed and added additional insulation on recommendation from the tech.

A few weeks later, the pipes burst open (temperature did not go below freezing) and we had to schedule yet another visit. At this point, we found out that there was no warranty (although we were told otherwise), no bypass, no easy disconnect, apparently the previous tech installed everything "the lazy way" whatever that means, and we were stuck with yet another hefty repair fee, more insulation suggestions, and no water once again while waiting for someone to fix our issue. Now, in 2 days there is another freeze coming and I have very little faith that our unit will survive and I do not want to be stuck with more repairs and no solutions to prevent this from happening a fourth time. Radiant isn't offering anything to assist in the manner and just keep suggesting that we call them and give them more money when it fails again.

C S.

I purchased new AC and furnace units from Radiant and had concerns about getting the new furnace into my attic, which is nothing but a crawl space, and that I did not want to have to cut open my sealing in order to install. The salesperson told me not to be concerned and walked me through three options of getting it into the attic, said it would be fine and should only take a couple of hours to install. The installers came and after two hours of trying they said they had said they didn't know if they were going to be able to get the furnace into the attic without making my entrance bigger. When I asked about the other two options, they had no idea what I was talking about. They finally got the furnace installed but could not get my brand-new system to function properly. They finally left a 6pm at night and said that my new 15K furnace had a faulty part and they would see if they had the part in stock and get back to me. This company never calls back. I always have to call to get updates. They said they had to order the part and it would be a couple of days. It was spring and not too hot, but my house could only cool to 85 degrees the two days I waited. Two days later another tech arrived with the new part only to inform me that the unit was NOT malfunctioning, but it was not calibrated properly and got my system up and running. I can't tell you how frustrating that was to hear. I pointed out that the new AC was draining water 5 times more water than my old unit creating a large puddle of standing water in my back yard. They said they could install a pump, for free, to divert the water. I said great, so they installed the pump.

Two months later my unit kept surging and not functioning properly and after a couple of visits it was determined it was an electrical issue and to call an electrician. So, I did, and my electrician told me the issue was due to the turn off switch that Radiant installed was not properly grounded. I call Radiant back and they came and fixed the issue. When I asked for them to reimburse me for the electrician fee they smiled and offered me a one-year preventive maintenance plan.

A month later water started leaking from my ceiling, so I went up in my crawl space and the AC drain pan was overflowing with water seeping into my walls. I called Radiant and hey said the pump, they gave me for free, malfunctioned and all the safety in place did not work either. They paid for two contractors to come out, first was a mold removal company and then a general contractor. Radiant never called me during this whole process, I had to call them EVERYTIME. The process took over a week. I asked to speak to a manger about all the issues and loss of work, I burned 4 vacation days because of all these issues. He offed no apology and was even stand offish. I asked for compensation, so they increased my preventative maintenance plan to 2 years. The other companies they hired were so professional that it made Radiant look even worse. They called to set up appointment and I received follow up calls afterward jobs were completed. They even sent out a manager to do a walk threw of all work with me upon completion. Radiant never even called to follow up, I waited 2 days after the job was finished to see if they would and they didn't. When I called back, I inquired about having a Radian supervisor coming out to inspect the work, they said they would have a manger call me. They never did.

In the past year my heater has stopped working due to auxiliary heat running too long. The first time the came and "made some adjustments" and it work for a while, then it happened recently and after 4 hours the tech said he shorted out my nice thermostat but found the issue. The unit was never properly grounded during installation and that has been the issue the whole time. I can't tell you how frustrating the level of incompetence this company has remonstrated has been.

Erik N.

They've done a great job on getting our new HVAC system installed. Very happy with our new system, but it did take some work to access the dampers, so we made do with the originals while the carefully found the best way to access them, efficiently and neatly cut access holes, always cleaning up carefully. Today, Tim the tool guy came out and finalized it all. Friendly, knowledgeable, worked hard to match paint colors and make suggestions about the best way to patch cleanly while preventing the need to do all the messy work again next time. We won't discuss the fact that the builders for our place made no provision for accessing these replaceable parts, but that is now fixed and things look great (and feel great, a much better system than we had is now keeping the air comfortable year round).

Deborah R.

Just had an air and heating unit installed and it went well. Even with the ice storm delays the staff kept us informed and checked in. Joe L. did a thorough job of answering our questions and was very knowledgeable. We felt we were in good hands and they did not disappoint. Joe, Terrell and Nazareth did a great job!