R & S Plumbing & Heating

Jesse F.

R&S only gets 2 stars for being local, otherwise it would be 1. I don't recommend them unless you have a ""code word"" for the homeboy hookup. I prefer to communicate face to face so I've went in twice for two separate issues in the past 6 months. Both times they were extremely rude, unhelpful & it was even difficult to get them to walk the aisle for parts. The rudeness extended beyond the in-store experience, we observed it with phone customers while seeking a solution for our issue. I recommend going elsewhere or just doing your own research as they recommended. This business may be great at what they do, but they lose business with poor customer service.

B-irie H.

I would love to give them 3 or 4 stars. Willing to drop cash on a complete overhaul of my home heating system and water heater. Had an issue with air build up in my hydronic boiler system. Got great service that one visit. Have tried twice with setting up appointments, taking off of work early and commuting home and waiting, then waiting. Then calling and calling and out on complete forget by R&S. Super disappointed that they couldn't even call me back to either cancel day of or just say sorry they couldn't make the service call. I just wanted someone to give me an estimate to do a brunch of work. Not that professional. If you can get them to your place I'm sure you'll be happy. Let me know how you did. In the meanwhile I'll be calling someone else.

Emily D.

Had R&S come on a site visit for a water storage tank install in an admittedly funky old house. Don was unhelpful and made no effort to explain or make educated guesses about where plumbing went behind partial walls (with many exposed pipes to follow...) ""If I can't see it I can't say."" A week and a half later I called about the bid, which I hadn't received. I was told it had been calculated but just needed to be typed up and I would receive if within minutes. It never came. The next week I stopped by the office and talked to Don, who was condescending and dismissive, saying he hadn't been in the office and hadn't gotten to it and I wasn't told I'd get it the week before because ""that's not how it works, blah blah blah."" Don't know if it's because I'm a woman, but he was rude, slow and their bid was $2000 higher than a second. We have used them in the past but never again.

Kevin P.

I contacted R&S Plumbing and Heating to service my boiler this winter (2020). During the COVID crisis, they said they were about six weeks out. I wasn't experiencing any problems with the boiler, just needed an annual service so I was willing to wait. The appointment was scheduled at 11 am, which they were very prompt on. They even called me to see if they could come early, but I missed the call. Once the tech arrived, he was familiar with the system we had and said he would be done in about an hour. He was able to clean it and fix a few leaks that we had. The price point was right on where he said he was going to be. Just about $150. Spending $150 is well worth keeping my boiler running at full efficiency and not having to worry about it breaking down in the cold Alaskan winters. Thank you R&S for for professionalism and courtesy.

Helen H.

I have recently relocated to Alaska for my job. I just called to get an estimate to get some work done. I was met with hostility and flat out rudeness. Most unprofessional individuals I have ever spoken to. I ended up using Extreme Heat and Air and they were so professional, efficient and affordable.

Vicki S.

I just had the most horrific experience with a driver working from R & S Plumbing and Heating. I am literally shaking from this man's lack of human decency. I haven't been to Eagle River since the new McDonald's was built. I've been pulling into their parking lot my entire life. So I wasn't expecting that they'd changed to two enter and exit lanes when I pulled into the suicide lane on Eagle River road. There was a car pulling out of the lot which blocked my view of the exit sign in my line of sight. So I pulled in beside them as they pulled out with plenty of room. That's when I came face to face in my little car to this plumbing van. The man pointed to the exit sign, now clearly visible beside my vehicle. I promptly made an ""oh my goodness, I clearly didn't see that!"" face before motioning, asking if he would back up a few feet and let me through. Common decency and compassion would dictate the following response: this woman didn't see the new sign, I'll just back up a few feet and let her safely pass. Now she'll know for future reference that the parking lot structure has changed. That is not what this man did. No. He crossed his arms and shook his head and decided I needed to learn a lesson. He refused to move the few feet it would have taken for me to safely enter the lot. Instead he forced me to backward into oncoming traffic on the busy main road through Eagle River. At this point I am flabbergasted that this man lacked all compassion and forced me into a dangerous situation because he simply refused to move. At this point I'm upset that I, a pregnant woman with my mother, was faced with gunning it to get to safety. At this point I'm absolutely baffled that he REFUSED to move a few feet to let me pass. It gets better! The man drove back around and waited for me to go through the drive thru so that he could yell at me! That's right. He looped back around, parked, and waited for me to come back out. So I whipped out my cell phone, took a picture of him, which he did in turn, and proceeded to leave the lot. Again driving the wrong way for sake of getting my picture. Which NO ONE else cared about or even noticed. And this man got out of his van and followed me around the parking lot to continue to yell at me. Needless to say, I left McDonald's shaking and in tears, under waaaaay more stress than is healthy. We will never do business with R&S Plumbing and Heating. This man is everything that is wrong society, forcing someone into a dangerous situation because he was too inconsiderate to step aside. I'm starting my day absolutely horrified and trying to calm down. My baby does NOT need this level of stress .

Kelly B.

I just had the most horrific experience with a driver working from R & S Plumbing and Heating. I am literally shaking from this man's lack of human decency. I haven't been to Eagle River since the new McDonald's was built. I've been pulling into their parking lot my entire life. So I wasn't expecting that they'd changed to two enter and exit lanes when I pulled into the suicide lane on Eagle River road. There was a car pulling out of the lot which blocked my view of the exit sign in my line of sight. So I pulled in beside them as they pulled out with plenty of room. That's when I came face to face in my little car to this plumbing van. The man pointed to the exit sign, now clearly visible beside my vehicle. I promptly made an ""oh my goodness, I clearly didn't see that!"" face before motioning, asking if he would back up a few feet and let me through. Common decency and compassion would dictate the following response: this woman didn't see the new sign, I'll just back up a few feet and let her safely pass. Now she'll know for future reference that the parking lot structure has changed. That is not what this man did. No. He crossed his arms and shook his head and decided I needed to learn a lesson. He refused to move the few feet it would have taken for me to safely enter the lot. Instead, he forced me to backwards into oncoming traffic on the busy main road through Eagle River. At this point, I am flabbergasted that this man lacked all compassion and forced me into a dangerous situation because he simply refused to move. At this point, I'm upset that I, a pregnant woman with my mother, was faced with gunning it to get to safety. At this point, I'm absolutely baffled that he REFUSED to move a few feet to let me pass. It gets better! The man drove back around and waited for me to go through the drive-thru so that he could yell at me! That's right. He looped back around, parked, and waited for me to come back out. So I whipped out my cell phone, took a picture of him, which he did in turn, and proceeded to leave the lot. Again driving the wrong way for sake of getting my picture. Which NO ONE else cared about or even noticed. And this man got out of his van and followed me around the parking lot to continue to yell at me. Needless to say, I left McDonald's shaking and in tears, under waaaaay more stress than is healthy. We will never do business with R&S Plumbing and Heating. This man is everything that is wrong in society, forcing someone into a dangerous situation because he was too inconsiderate to step aside. I'm starting my day absolutely horrified and trying to calm down. My baby does NOT need this level of stress .

Dave W.

We had R7S install a new Water heater a little over a year ago and was told during the sales pitch that this water heater was ""the best"" and would be ""trouble-free"" for years; well that lasted for about 15 months! Our water heater went out over a week ago and when I called for Don (The owner) I was blocked routinely by a rude, unprofessional individual who identified himself as Trent. I requested for Don to call me back on at least 3 occasions, but never received a call. I finally called again and of course, got Trent, and he said he would make an appointment for the following week! When I reiterated that we had no hot water and that was unacceptable, he stated that they could come sooner but that it would be time and a half! He also stated that we would also have to pay for the defective part! So, shoppers, if you want a quality product with quality backing, I suggest looking somewhere else. Do NOT recommend!

Glenn O.

GET A QUOTE or PAY PER JOB! Took them 4.5 hours to replace a flange on a 2nd floor toilet. Billed me at full rate for 4 hours, regardless if they were driving for parts, or re-doing the job they just did. Completed the job after a 3 hours to include the parts run (during lunch time), and toilet leaked, so spent another hour figuring out what he did wrong. All parts were standard and should of been in truck. Job should of been billed at 2 to 2.5 hours.

Justin M.

Furnace made a funny noise and we saw the R&S sticker on the furnace. Called them and they came out pretty quick and told us it needed a part. They asked if we wanted to pay extra for expedited shipping and we did. Earthquake happened so we wait until things somewhat go back to normal before asking when they plan to finish the job. They didn't have our records and seemed confused by my wife's call, but finally found the part sitting on their table. They said they are doing other residential work related to the earthquake and left it at that. I called the next day to see what the plan was and spoke with Rich. He had an attitude seemed appalled that I'd even ask when they would finish the job. I know other homes may have more severe things to be fixed, but it is NOT unreasonable for them to give me a timeline on when they plan to return and fix our furnace. Paying extra for the fast shipping was apparently a waste and Rich was very condescending and just an ass in general. He said he IS the manager of R & S, so I'd just avoid them all together. There are plenty of other shops out there that aren't jerks when you call them. Rich needs to find other work where he doesn't have to talk to people b/c good customer service can go a long way.