R. R. ""Pat"" Harris Plumbing

Janelle H.

I had a Pipe leaking under my kitchen sink. I contacted the office and they where able to schedule a same day appointment! The technician who came out was very professional and knowledgeable! I will definitely call them back the next time I need a plumber.

Mark W.

I can see why the reviews are so terrible for this place. They told me that they would be at my house between 8 and 8:30 am to give me an estimate. When no one showed I called to see what happened and was told there was a large emergency and they would call me later in the day. The following day when I had not heard I called to reschedule I was told they checked their computer and I had asked for estimates before and they never did any work so they did not want to deal with me anymore. While I do not believe that is true, even if it was true at a minimum they could have called and cancelled the appointment which was made days before. Sloppy and bad customer service. Par for the course for this place apparently.

Mark H.

Came out on 8/5/18. sail he will be here within a hour. 45 minuter he was here. Got the main line open. This is the second time I used them. Great people

B P.

Made an appointment, then they called me same day and said I'd have to pay an extra hour in travel time since I was 30 minutes each way. 1, this is absurd, and 2, if that was their absurd policy, why didn't they mention it when I booked the appointment? Now I'm stuck with my same sink problem looking for someone else. Total bait and switch.

Rikki S.

Wonderful service from begging to end!!! I called on a Monday afternoon regarding a broken garbage disposal, the receptionist was extremely helpful and kind. She called one of the plumbers that was in the field and was able to get someone to do a service call same day. The Plummer was quick, efficient and cleaned up everything. Will definitely use Pat Harris Plumbing again!

Robert R.

I have had the opportunity to use them on several properties in the area and I have always had great results. They show up when they say and they do good work

I did have one situation were I received an estimate and the job ended up being more. Not because of an error on their part, rather, issues that could not be seen until the pipes were visible. They showed me the problems and explained the fix. Very professional.

Fabiana G.

This service provider is as bad as it can get. We contacted the company on Friday. They committed to come over on Monday from 10 am to 12 pm, and said that it would probably be in the earlier part of the time window. The plumber never showed up. My husband had to call at 12 pm to talk to someone, and he was told that they were going to get back to him or me asap, and that the plumber was probably delayed.

Since we never heard back I started calling again after 12:15. I called FIVE TIMES from 12 to 3 pm and left a message, phone number, address, etc every single time to the ""answering company"" they hire for answering purposes (!) They even listed my call as an emergency the last time so somebody WOULD respond. I'm still to hear back from anyone. Unacceptable.

Please spread the word. You have to work REALLY REALLY hard to be this bad, missing a two-hour window and never responding back to clients.

Ron A.

Unprofessional, rude and unethical. Do not use this company.

My wife called to get a water heater repaired. The plumber took the water heater apart and left our house to ""get a part"" and never returned. For this they charged $300.

They said we had an ""After Market"" water heater and they couldn't repair it. They could only sell us a new one for $1600. I guess General Electric is now ""after market"".

I went to Home Depot and bough and installed a new 50 gallon heater for $739.

When I called to inquire about the $300 diagnosis I encountered a rude gentleman who actually told me ""it takes time"" and there was nothing he could do and hung up.

I should have called Amado Plumbing instead.

Lynn C.

This the first time for me to write any review on Yelp for anything. I just can't help...
We have been using Pat Harris Plumbing since we moved to La Canada in 2006. Our experience is very similar to those who recently had bad experience with this company. We had a leaking facet in the kitchen and a few other misc things (such as loose faucet in a bathroom and a toilet that flashes inefficiently etc...). It took them 6 hours finish the work and they charged us $700. I called them immediately about the excessive charge. Yes, the plumber tried to fix the faucet, old water filtering system, loose faucet and inefficient toilet, but after 6 hours, he told me that he could not fix the loose faucet because he doesn't have the parts, and the water filtering system is too old to be fixed. The bottom line is that he worked for long hours and on many things, but he did not fix most of the things he worked on - because we found the kitchen faucet that was supposed to have been fixed started to leak again. We called them again about the leaking faucet, they (this fool named Dan) become very defensive, saying that we have asked them to work on too many things that are not fixable.......Well I can go on on , but hopefully you get the picture. Pat Harris is no longer the old Pat Harris anymore, stay away from it.

Rita H.

We woke up to water everywhere. Happy New Years Eve! We cleaned up it up and called Pat Harris like we have so many times in the past. I called at 8 AM and got the machine then called again at 8:30 AM and was told that they were busy and couldn't help us but he looked up that name and saw we had work done with them before so he said he would call us back. He called back okay and then advised that they could not do the work because they would have to go on the roof. ROOF???? If he had looked at his records he would of realized that Pat Harris Plumbing had rerouted everything and you no longer have to go onto the roof. So after he continuing to tell us no we went with Miracle Rooter at 818-240-1922 and they sent out Whitney who in 10 minutes got the job done and was on his way to the next job. I called Pat Harris back and the same lovely person who said he couldn't help us started yelling at me and then hung up. With such great work ethics it is understandable why they keep getting 1 star. Who would want a higher rating? Thank you Miracle Rooter you were great and had someone at our house within 45 minutes.

Dear Lynn at Pat Harris....Like we tried to explain to you person who answered the phone. The person who came to our house to snake the pipes had changed the system and charged us for it. We have a copy of the bill so we know it was done. He advised it would safer than going onto the roof. He also explained that was never where the problem was. So all you have to do it drop the snake in the pipe which is about 1 foot off the ground and away you go. The person who answered your phone said ""I don't care we can't go on the roof. "" We tried over and over to explain to him that he didn't have to go on the roof fell to deaf ears. He would not listen to us. The people who came to our house said ""whoever set this up is great and helpful."" I understand you can be busy but when water shows its ugly head it doesn't always ask if Wednesday December 31st at 6 AM good for you. The work was done by Pat Harris on 8/3 but no date so we think it was about 5 or 6 years ago. Maybe you should listen to your clients instead of telling them what you think is right. I work customer service and if I talked to anyone like the way that man talked to me I wouldn't have a job regardless how busy we were.