R P Holmes

Barbara T.

RP Holmes is the best plumbing company in Newton. This company, run by a woman, who is a master Plumber. Holmes is responsive. No waiting Same day service if you have a problem. Reasonable prices with a senior discount. Respectful and courteous employees who take the time to explain what they are doing. Never oversteps the bounds but wait, however long it takes, to get permission to enter your house. Holmes works for you, the home owner, not for a relative if your who feigns an interest in you or who covets your house for any reason. We go back 30 years with Holmes and appreciate this family firms' continued loyalty to the two of us and highly recommend them for this reason.

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It's a pity that we did not review web review on this company before the work. We hired this company to instal a new water heater to replace an old one. After the installation the trap primer started to leak caused by the re-positioning of the piping. We called for correction, and the job was done in the second visit, but we were charged another $641 for this correction. The guy insisted it's not their responsibility to handle the pipe and trap primer (which are directly connected to the water heater within 3 feet) to avoid leak is not part of the water heater installation, after a second look in the 3rd visit. He insisted that since the installation of the water heater in the 1st visit and the changing on piping in the 2nd visit were completed, we have to pay for the both two visits. They even denied on the newly installed piping which caused the leak as their installation, but insisted it's the old piping (with visible new screw and mounting on the wall).
This company underperformed their profession as Plumber by just working on the water heater but overlooking the subsequent water primer leak caused by the pipe change. However, you still have to pay for their omissions.
If you do not have a certain level of knowledge of plubming which means you can professionally judge their work they claimed for done, I do not recommend you to use them.
Intersted in seeing pictures? Please send your request by email.

D T.

RP Holmes has been my plumbing service provider for nearly 30 years now. They have done everything from small jobs in my condo to new heating boilers/hot water in 2 residences, extensive remodeling in my current residence and always responsive on call service and maintenance. Sue, Jen, Tom, Chris and all the plumbers that come to my home are great. I would not go anywhere else.

Carl S.

RP Holmes is one of the worst local business with which I have attempted to work. My steam boiler was broken so I called them because they were close to my house. They drove less than 2 miles, spent about 4 minutes in my house only to tell me they couldn't fix it and that I needed a new boiler (but that they wouldn't be able to install for a few weeks). For this they charged my $150. Yes, it's their policy, but everyone else should be aware that they offer no flexibility on this policy. Plus, every time I spoke with their office, they made me feel as if I was a major inconvenience to them.

I ended up having a new boiler installed that week from another Newton company (Y.G. Services) that was attentive, worked with me on cost, and went above and beyond.

There are dozens of other options in the area. Choose anyone else. Not worth the aggravation or the cost.

Debby B.

This company has serviced our home for MANY years. They always come when scheduled, offer the best advice and service! Many times their workers have gone beyond the call of a service call. You can't go wrong with calling RP Holmes!

Debra I.

They have done several plumbing repairs for us in Newton, and also for other family members in the metrowest area. They do a good job, they are always punctual and polite. I especially like working with Allan, who is a wizard with old pipes.

Robyn P.

Very disappointed and no longer recommend Holmes after being happy in the past. They fixed a running toilet for us, a simple job. Two months later it's running again and we are 1 month past their warranty of 30 days. We're told we have to pay them to do the same job again.

Dean M.

Do not use this company.

They informed me it would cost $750 to warranty my water heater (still under warranty). That's for ""materials"" and ""labor"" COD too. What is it 1989? Am I ordering a skateboard from transworld? Cash on delivery means one thing. -We don't stand behind our work and when you find out you've been ripped off you're not getting refunded. -

The old heater failed. . .still under warranty, so they would receive $750 for an easy install (unless they're daft, it couldn't take more than an hour to install. Two max ) Then they'd be credited for turning in the old heater. Who knows how much they're credited for that.

I was all ready to write The heater manufacturer a bad review when I decided to call them.
""Just have a plumber call us to verify the leak and they can pick up the new heater, no charge "".

Jaw droppingly easy

George Z.

I had a good opinion about Holmes having been a customer for over 20 years, but the latest encounter made me change my mind. I called them to take care of a blocked kitchen sink. I later called them to let them know that the sink was dislodged while trying to use a plunger to clear the blockage. So now there were two problems, the dislodged sink and the blocked sink. When their plumber came and saw the dislodged sink he said he would not touch it until sink was repaired and left.
I was able to find someone to repair the sink and then called Holmes to clear the blockage. A second plumber came and sink blockage was cleared. Holmes charged for the first visit even though they knew they wouldn't work on the sink until it was secure. They claimed they never received the call telling them about the dislodged sink and that I would have to pay for both visits. I cannot trust a company that denies the facts. They did not seem to care we have done business with them for 20+ years. They seemed very fixated on getting paid for both visits with no compromise. If you are going to use Holmes, proceed at your own peril.

George
Newton, MA

James M.

I have found them to be knowledgeable and professional... Tom is one of The best diagnosticians in the Boston area!