R N Fitch and Sons

Larry S.

Recently had an issue with my electric water heater beginning to develop a small leak at the base of the unit. I called R.N. Fitch and within an hour, a service tech was at my home to check out the water heater. He took down all of the information from my existing heater, returned to the shop and was back at my home in a very short time with another service tech to install the new unit. The replacement was performed the same day at a very reasonable price, and both gentlemen were courteous, professional, and cleaned up any waste material when they finished the job. I have no problem recommending R.N. Fitch & Sons for any plumbing issue that you may have.

K Z.

I am writing an updated review to included the ""resolution"" of this situation. I live with my elderly dad. We live in a two story house and have central air/heat with upstairs and downstairs units of ac and upstairs and downstairs furnaces. We used Fitch for a long time even though we found them frequently rude and unprofessional in their behavior because we just assumed this was how everyone would be.

Last Wednesday our downstairs air conditioning was not working. Fitch sent someone out. He looked and said it was frozen. He said the filters needed to be cleaned, which he did. He also checked the freon and said it was fine but that he was going to ""top it off anyway."" We wanted him to give the upstairs unit the once over since he was there and he did and said it was fine.

The next day (Thursday) the downstairs ac was only pumping hot air. We called them and they sent the same driver out. He looked at it and said he shouldn't have top it off with freon. He said that he overfiled it it and and that when it was running today it caused the breaker to trip. He did not apologize for causing this situation or for wasting our time having him come out again. He said he had to drain the whole system and refill the freon (which was going to take some time). While the freon was draining and refillng he was looking at the upstairs unit again. He ran tests on it and said the capacitor was not working. Which sounded shady since he said it was fine the day before. He installed a new capacitor from the truck which also did not work. I asked him if maybe there was nothing wrong with the capacitors but that maybe the piece of equipment he was using to test them was faulty since is said ours and a brand new one wasn't working. He got VERY angry saying I was questioning him. I pointed out that the reason the downstairs ac tripped the circuit and he had to come back was because he over filled it. He raged at me and told me that no woman is allowed to question him and that as a woman I needed to learn my place (I am old enough to be his mother and my place is anywhere I want it to be). He started cursing at me using the F word and the S word repeatedly. My elderly father was there and utterly shocked. The workman tried to order me to go inside my home and tell me that I was not allowed in his presence but I stood my ground. He cleaned up his work area on the downstairs unit (which seemed to work after the tank was refilled) and left us with no working upstairs ac. He said our original capacitor did not work and he would not hook it up even though we asked him to. He said he did not have another on the truck. He said he would come back the next day and fix it if I sat quietly in the house (like we were ever having this lunatic back in our house???).

I went inside and wrote a yelp review to warn women to not to hire these people. My father was trying to find another contractor to call. As soon as the review was posted the owner of the company called us. Not to apologize but to threaten us. The owner (who apparently will also not talk to women because he would not discuss the situation with me) called my father and told him it was my father's job to ""get me in line."" The owner tried to threaten us by saying if I did not take down my review he would not send the workman back out the next day. He actually believed we would ever do business with them again which was hilarious! My father (who witnessed the whole thing) told the owner that ever bit of the review was true.

We asked around and found another company that numerous friends recommended. Called the new company on Friday morning and even though we were new customers they had someone out in 20 minutes. After all the years of dealing with Fitch where everyone is always miserable and sullen I was shocked to open the door to someone with a huge, warm, friendly grin. I swear this guy was the nicest, friendliest workman that I ever met in my life. He was happy and smiling and talkative the whole time he was there. After he was here for a while I told him about what had happened with the driver telling me to learn my place and he was mortified. He could not believe in 2023 anyone would come into a woman's home and say that to her. He could not stop apologizing for Fitch's bad behavior.

Most importantly he checked out both ac units and guess what? There was nothing wrong with the original capacitor that was in upstairs unit.

All that time and money wasted on Fitch this week when Fitch invented the problem with the capacitor and created the other problem by over filling the freon tank. The moral of the story? Do not do business with Fitch. They are unprofessional AND do not know how to do their jobs. I waited till Saturday to post this just to make absolutely sure all the ac is working fine (which it is). My dad and I are very happy not to have to deal with Fitch anymore!

Rick R.

I contacted RN Fitch and Sons to patch/repair my asphalt driveway. Water runoff had eroded my garage foundation. The Fitch crew did an excellent job, in a timely and professional manner. Job was completed on time despite the problem being worse than anticipated.

I use Fitch regularly for plumbing and HVAC services, and I'm glad I thought of them for excavation and asphalt. There price was well below competitors from traditional asphalt pavers. I can't recommend them highly enough!

High T.

Called and spoke with answering service and explained problem with furnace. Left my phone number and never heard back.

Steve S.

Well pump died over the weekend. Made a call to the answering service and was returned within one hour. Arrangements were made and the crew showed up on schedule. Very professional and knowledgeable, they explained every aspect of the job to be done. Spoke with the owner directly regarding the price, any questions I had were answered.
I have used Fitch in the past and thankfully Sean is keeping the same values and work ethic as it always was. Fair pricing and professional work. Couldn't ask for a better experience !

(note - they were willing to come out at 5 pm on a Saturday to do it, but it was my decision to wait until Monday)

Jennifer G.

Our heat stopped working on a Saturday night. Sean sent Brad right to our house and he went above and beyond for us. He was able to quickly diagnose and fix the problem for us and get our oil furnace working in less than 2 hours start to finish! Thank you so much!!