R.E.I. Plumbing

Bj S.

We had a Navian Tankless water heater leak during snowstorm and freeze. Roland came to check and ordered the part as it is in the warranty. He said that there will be a small fee to fix it, he came back to fix and said the small fee is $500. I asked him to charge $400, he threatened to take the part with him and will be back after a month to fix it for $400.

He is very RUDE and UNPROFESSIONAL.
When I agreed to pay what he asked then he fixed the part and again there was another problem which he charged another $607.
Till this point I have paid him $290(to find the problem) + $1007.65 (repair) = 1306.65

He replaced the parts and left even without checking if the hot water is coming or not.

Again in the evening we have to call him and tell him that the hot water is not coming. He came and checked to identify another problem - there is a water back-feed from the manafold distribution panel into the water heater.

He said the manafold block needs to be replaced. He needs $775 deposit to order the manafold as it is make to order and it will take 2-3 weeks for it to be delivered. Total cost including labor to replace is $2000.

HE LIED to my face - There is no shortage of manfold blocks they are freely available in Houston everywhere. I called the manafold manufacturer and they have provided the distributers in Houston area and I have contacted them there are 25 units available among different distributors.

The manafold manufactured suggested me to buy it with a distributer and file a warranty claim for them to review as it is only 4 years old.
I bought the manafold block for $350 with the distributer and to file the warranty claim (instead of $775 what Roland was asking). Plenty available on Amazon for $300.

I was able to replace manafold block by myself and it took just an hour.

PLEASE AVIOD THIS ONE MAN COMAPNY!
HE IS EXPLOITING PEOPLE BY TAKING ADVANTAGE OF THEIR SITUATION!!

Judith E.

Very prompt, professional, and courteous. Great communication with the customer. Maybe a bit on the pricey side, but that may also be related to the type of equipment we have. Highly recommended. We will definitely be using them for our regular maintenance and if we have the need for repairs.

Brian D.

Responsive, on time, knowledgeable... REI Plumbing repaired a defective bath tub faucet today. I called around 8am, and the job was completed by 10:15am. The plumber knew exactly what to do and executed the work efficiently.

Brannen B.

We discovered a dripping/leaking water heater today. Using Angie's List I requested a quote from R.E.I. Plumbing and 4 others for an emergency water heater evaluation. Roland called me back in less than two
minutes and had someone at our house 30 minutes later. None of the other plumbers even called me back.

They stayed late on a Friday to change out our water heater and make sure we had hot water before we went to bed. Price was more than reasonable and there was no 'emergency' or special charge for working late on a Friday night.

R.E.I. and Roland will have my business from
here on out. I highly recommend them.

josh b.

REI is a one man show that fast talkes the unknowing..RUN !! Horrible workmanship !!!!! Can't believe this guy calls himself a plumber. Roland takes full advantage of an unknowing woman who calls to have a leak fixed. View these pics and invoice and see for yourself that this is subpar plumbing work. BEWARE!!!! Has no clue what he is doing... when I told him that the faucet line should be straight down, unable to be stepped on. Roland replied with. " just don't stand on it" NEVER USE THIS GUY !!!! below is proof in these pictures
I had him come back and fix the 2 pipe monstrosity (see pics) and then he called the exposed pvc, acceptable. And just don't step on it he said???? What the hell ??? For $1900 ?

Charissa F.

We had a cracked toilet and needed to replace I i with a new one. Called this company this morning for an appt and had a plumber here several hours later. Less than 30 mins for the new installation. Would use again.

Ben M.

This guy, Roland, who sold us and installed a tankless water heater for cash (supposedly at a discount for cash) came back to our house because the heater was not working. After over 10 minutes of examining the heater he quoted $225+tax to fix it, which we reluctantly agreed. After 10 more minutes of work I was presented an invoice on his phone where nothing was readable. I paid and signed the credit card. I found out he has charged more than he quoted. When I called to see why, he said your unit is different from what I quoted. This is definition of absolute fraud because he had examined the unit and the unit is what he sold us.
This guy is a crook, if you ask me. There are better people to deal with.

Gary H.

I was charged $680.00 for a 2hr repair requiring 1 man w/truck on a weekday at 2pm. with $20.00 worth of material. You decide if you want to pay $300.00 an hour for a simple repair.

Ms P.

Roland was very determined in replacing our water heater. He came to the rescue on short notice at night and did not rest until our hot water was back to functioning 100%, even if he had to haul a 100lb unit up two flights of stairs. This service was professional and punctual. Highly recommend.

Terri I.

Roland did a great job. He as on time, professional and courteous.