R And R Plumbing

Benjamin P.

HORRIBLE service and even worse quality. I called Randy to update plumbing in my house I am renovating. Originally I had him install a water main shutoff and I liked him so much I had him replace the main stack and rough in plumbing throughout the house.

From this point on I realized what a lousy businessman Randy is. During his initial time here giving me an estimate he told me he would get the necessary permits and I don't need to worry.

When you call R and R Plumbing you will reach Randy's wife Dawn. If you call there in the morning she will answer the phone, but is always pre occupied talking to her crew and complaining about how busy she is. If you call in the afternoon Dawn may or may not answer and if she does she is ""away from her desk"" and may or may not return your call.

Randy was very quick to say he could find a better toilet that I could buy in store. I said ok great do you have a picture because I don't want just any toilet? Nope. ""I will have the guys pull one out of the box and have Dawn send you a pic"" That never happened. Even after asking a second and third time, I said the hell with it and found one myself. Moving along, I wanted a washtub installed in the basement and it was the same line as before. ""I can find you one way better than you can find in the store"" Okay great get me one. That never happened either.

Not only did Dawn keep sending me an invoice for $100 or so that I had already paid and previously disputed, I repeatedly asked her for my current invoice. She said I should have gotten it but she would ""look into it and get back to me"" As you can probably guess by now, that didn't happen either. I had to call her again to request it be sent again AND ask her about the permit Randy said he would get. I had to ask because by this time I was fed up and hired a new plumber. This is where the story takes a nice turn. I have never done a renovation before and it would have been nice to be told that I needed to have an inspection done by the city. I am guessing he didn't mention it because he never got the permits they told me they would. When I called him out on this to Dawn she gave me some lame story about how she rubs elbows with the people that work for the city and its ""actually not a big deal"" She told me worse case scenario I would get a small fine, no big deal. Obviously she doesn't have an attorney because mine assured me that was NOT the case. Moving along, she LIED to me AGAIN on the phone and said Randy just took care of it. She asked if I would like to schedule more work and I said no thank you.

After having a quality plumber look at Randy's crappy
work he rolled his eyes and said ""this is not good""
The main stack had been hacked so many times it looked like a kid took 50 pieces of random pipe and glued them together. After telling the new plumber what I was doing in the bathroom he said he has know idea wtf Randy's plan was but he would have to redo all his work. This included replacing the stack again and properly roughing in the bathroom with the rest of the work I needed finished. He pointed out pipes glued together crooked and even broken fittings.

I wouldn't recommend Randy to work on ANYTHING! Call ANYONE besides R and R Plumbing. I wish I had, it cost me THOUSANDS OF DOLLARS!

Mje E.

I called R and R Plumbing about midday to have the plumbing underneath my kitchen sink redone. Fifteen minutes later a plumber was pulling into my driveway! Amazing service! The plumber (Taylor) was professional, knowledgeable, friendly, and immediately understood what services were required. The work was expertly completed in a reasonable amount of time and the costs of materials and labor were fair and competitive. R and R Plumbing has earned a lifetime customer.

Chris H.

The water line to the outside faucet developed a leak within the wall - with no shutoff valve, so had to turn off water for the whole house. R and R answered when I called, and responded quickly. They installed a shutoff & a new freeze-safe outside faucet, and water was back on in 20 minutes. When I tried to use the outside faucet the next day though, I found the water pressure was lower than before. When I called back to mention this, they again responded promptly. The tech replaced all the lines to the faucet, which restored the pressure, at no charge. They were friendly, efficient, came on time, and always called in advance of their arrival. R and R proved to me that they stand by their work, and warrant my highest recommendation.

Marj G.

In the middle of the pandemic we discovered a leaking plumbing connection in our basement. It had flooded and adjoining room. One call and a plumber was there in about half an hour. He quickly undertone problem and fixed it in under an hour. They also recommended a water damage remediation company that was there in under an hour to repair that damage.

We've used R and R plumbing several times over the years. They've been very prompt, efficient, effective and the bills were always reasonable.

Jennifer J.

Had high hopes as he was very friendly and knowledgeable on the phone. Told us he would get us in on Friday before Memorial Day weekend. Stayed home from work to get our kitchen sink fixed. He never showed up! Wasted a day off of work and had no use of our kitchen sink over a holiday weekend. Not happy! They didn't call to reschedule or apologize or anything.

S. A.

A very straight forward, yet comfortable guy. Knowledgeable and down to earth. He will be my only plumber now on.
Edit-1/29/2014.
I have used this guy for 3 years now and have to say that I don't even get upset when I need him for a service and, actually, call him for recommendations on other services. Still a favorite!! Give 'em a call!