Quick-Pro Plumbing

Neil B.

Our home is older and was built with cast iron sewer pipes which failed under the foundation after almost 50 years of service. Quick-Pro Plumbing was recommended to us by a friend who is a real-estate agent and see's this kind of issue often. I called Clay, the owner of the Quck-Pro Plumbing, and we discussed the issue and solution options. We agreed on full replacement and we scheduled the project. Clay offered lower cost solutions but honestly, I was was more interested in his permanent fix proposals. I prefer to fix it right the first time and not waist money on temporary band-aids. This was a major project. To start, the granite counters had to be removed along with all the main cabinets in the kitchen and connecting laundry room. Then the concrete had to be cut through the kitchen, bathroom and laundry rooms. New pipes were installed and the outlet was re-routed to the back yard and across the back to where the new system was connected to the original pipe leading the the main city sewer line. The project also included the replacement of the original line that went to the city sewer. All the cast iron pipe was replaced regardless of its condition to avoid future issues. Clay and his team coordinated with the cabinet and flooring contractor to complete the project quickly and completely. Everything was flawless. The cabinets were removed, the concrete was cut, the new pipes were installed, the connection to the main sewer was completed, the inspector signed off the permit, new concrete was poured, cabinets were replaced, the granite was returned to it's original position and new flooring was installed in just over two weeks. Not mentioned previously, I also requested Quick - Pro Plumbing replace the original copper water pipes, that were also underground, to avoid future issues. This was done at the same time as the sewer pipes. Other items worth mentioning would include timeliness, how easy is the team was to work with and the quality of the work. Johnathan, the supervisor on our project, was fantastic. He was great to work with, communicated the daily plan, did what he said we was going to do and the quality of the work was excellent. The building inspector looked over all the new pipes and trenches and signed without questions. Today you can not tell any of the destruction described ever happened and so far not a single issue. Clearly this was not a simple sink repair or hot water heater replacement. We were facing a difficult situation and I would rate my experience with Clay and his team at Quick-Pro Plumbing as nothing less than excellent. I would recommend them for any project even the bigger more involved ones. Thank you Clay, Jonathan, Andrew, Robert and Clayton for coping with my endless questions. Neil Becker

Will M.

Quick Pro Plumbing is AWESOME!!!! They kept me updated the whole time to the moment they arrived and resolved my issue. I got a new stove and the delivery company could not break the fitting to take the old flex line off but Andrew Bridges took matters in his hands and replaced the fitting and left it ready for the delivery company to come back and do their job. He was amazing. They are added to my quick list for services moving forward. Thanks Drew!!!!!!!!

Larry A.

Way too expensive! They wanted to charge $700 to replace an easily accessed pipe joint -- probably half an hour's job! I wasted $79 site visit fee rather than overpay like that -- and I was fairly desperate!

Nathalie J.

So glad I found these guys. They are transparent, honest and reasonably priced. Im always so nervous with plumbers because some companies are really crooks. John came out and was so professional. I needed help while selling a house because an inspector claimed we had backflow preventor issues, but John was able to easily assess that there were no issues and wrote a detailed explanation on why there were no issues. I highly recommend them.

Barb C.

I had Quick Pro Plumbing come out because our master bathroom tub faucets were leaking and needed new H/C stems and diverter stem. The guy told me our plumbing was too old and not to code and unless we do a complete remodel, he would not be responsible to fix our leak. He did fix our high water pressure issue, but left our bathroom leak, which was dripping down our walls into our garage. He told me to go to some plumbing store that carries old parts and I can replace it myself. Well, I ended up calling a different plumber who replaced the parts needed and said this guy probably didn't have the parts in his truck and didn't want to bother getting them. The 2nd guy I called had the parts needed and the leak was fixed in less than 2 hours.

Linda R.

I called Quick-Pro Plumbing at the last minute to install a new toilet in my powder room. I am so fortunate to find a reliable, professional and reasonable plumber right in Towne Lake. I think its so important to support our local businesses. By far, absolutely one of the best customer-service experiences. Clay took the time to explain what had to be done and went the extra mile to ensure the installation was perfect. I have plans to do more updates to my home and look forward to working with Clay and Quick-Pro Plumbing on several projects. I ran into a neighbor at Home Depot yesterday and referred her to Quick-Pro. Great job!

Lakeisha C.

Clay is a ROCKSTAR!! I had the not-so-pleasant experience of waking up to two clogged toilets and sewage back-up into my master shower. I was so overwhelmed. I looked up Quick Pro and they immediately set a same day appointment to come in and get me squared away. The first plumber that came out, Robert, was great. He augered both toilets and got my first issue squared away. About 2 hours later, however, I discovered that I had another plumbing emergency when I noticed water dripping from the ceiling in my kitchen. I called Quick Pro back to have Robert come back out but he was not able to. Clay jumped in a truck at 5:30 pm and came out. After trouble shooting, he was able to determine that the fresh water hose from the tank on my guest bathroom toilet was leaking and that's where the water was coming from. Clay got the proper parts needed and repaired this FREE OF CHARGE. He had the ACUMEN, PERSONALITY, and most importantly, the INTEGRITY that you want to encounter in situations like this. I appreciate his honesty and willingness to make sure my issue was completely squared away same day. I'll use Quick Pro for all my plumbing needs in the future.

Nancy R.

We have called on Quick-Pro plumbing for several years. Clay just installed a whole house water filtration system in our new home. He had previously installed one in our last home and we knew the quality service we would be receiving. If you want a thorough professional plumber, Quick-pro is the one to call!

Sheila W.

I called Quick Pro Plumbing to come out and deal with several problems that we were having. Clay and Josh showed up on time and took care of everything on the list, plus a few other things they suggested to be done. I wrote a check and Clay said that he would email me the receipt. There was a mis-spelling in the email and I never received it. I called Clay so that he could correct it and re-send the receipt. Once again, I did not receive it. I called again and left a voicemail and instructed them to either send the receipt to my husband's email or mail a hard copy to the house. It has been over ten days and I still have no receipt, no return phone call, nothing. The cost of the repairs was $604 and it would be nice to have a receipt stating what was done. While the quality of their work is good, their customer service leaves much to be desired. ADDENDUM: We finally received a receipt in the mail yesterday. Clay apologized for the delay in getting it to me and included a discount on future service.

John D.

This is my plumber. Top-notch quality, reasonable pricing, and highly professional. They showed up super-quick, explained the problem as well as the possible solutions and the pros and cons of each solution. The owner, Clay, also has a great sense of potty humor! (Get it?) I would not have imagined I'd be in a good mood after having to call a plumber for emergency service, but the crew at Quick Pro Plumbing actually put a smile on my face!