Quarry Hills Plumbing & HVAC

E M.

Hired them to install an ac/heating system. Have to agree with others comments here. Found him to be extremely rude and disrespectful ( had to ask him to stop yelling) because he had to come back several times to repair the system he installed. It still isn't working and we have damage to our home caused by the system not working properly. I would not reccommend hiring Quarry Hills.

Brendan M.

Reliable, professional experts - Bill went out of his way to help me while he was on his vacation during the 4th of July weekend for an AC issue and recently performed a repair to the heating ducts.

My home setup was unfortunately done poorly by the original builder - Bill took the time to explain the issue, literally showed me the faulty part, and then performed the service promptly. I called him and he was there in less than 24 hours, working around my schedule and sending me texts around ETA which was super helpful.

I took a chance on Quarry Hills and could not be more thrilled to have them on speed dial in case of a future need or in case a friend needs a recommendation. If you want the job done right, in the most cost effective and thorough manner, give Bill a call.

Maureen P.

I had an emergency situation. My washer machine and ground floor bathroom started flooding. I called Quarry Hills Plumbing at 8pm and they told me they would get someone out to me at 10 am the next day. The next morning, I was given a call by the office and they confirmed the time they would be stopping by. True to their word, a worker arrived when they said they would and was able to fix the pipes. I really appreciate all their good work and that they had such good customer service. In addition, they gave me a 90 day warranty. I will definitely use them again.

Danielle H.

We used quarry hills for annual boiler cleaning maintenance in Fall 2014 and the job was fine - but a bit overpriced at $350.

I just called back six months later because the boiler service message appeared and we now have water on the ground. I called to ask what the cause could be, if they could advise regarding part warranty and if it could be a problem tied to annual maintenance or an independent system problem. The gentleman I spoke with was rude, his tone was very aggressive and he was completely non-helpful. My message to the company is not everyone is an expert on details and the workings of their boiler. Customer service really goes a long way to making the experience not as painful for a customer who will most likely need to shell out unexpected money to fix a problem and have the confidence in knowing your company will work with them to find a solution.

I'm sorry but this experience requires me to take my business elsewhere.

Bill D.

Bill Duggan and crew saved our new home's butt this winter- installing a new system for our downstairs and keeping our upstairs chugging along. From a burst pipe in the basement to leaky relief valves and burners that wouldn't fire- Quarry Hills took my often frantic calls in stride, gave us winning advice during emergencies, and kept our now boiler install going during the worst winter in Boston history.

Can't recommend these guys enough. Although I'm sure they don't need more work.

Alex J.

Updated to take them down to 1 star after the response to my previous review from Quarry Hills owner Bill Duggan that was unprofessional, even ruder than I thought possible, and simply way out of line. I'll let his response to my review, and the 2 other 1 star reviews, speak for itself. Let me summarize my situation in my best ""robot voice"" (thanks Bill):

The Quarry Hills techs took my money and left me with an A/C that was still short-cycling on and off every couple of minutes. They read the instruction manual that I found for them and said they would need to order an obscure part for my obscure system and come back to install it.

A week or two of no air conditioning later, I call and have the pleasure of speaking with Bill, who berates the equipment in my house and goes off on a rant that I can now see is his usual response to anyone who disagrees with him. He can't get the part. I can't get cold air. We exchange some (un)pleasantries and he finally quotes me $500 to install a generic part.

I called Frigidaire's tech support people and got the right part number. I then bought it myself for $50 from an A/C supply warehouse. When the weather changes and I need it again, I will have someone else install it.

It comes down to this: either do the work and guarantee it, or tell me that you can't and leave. But when I call you out on leaving me with an unresolved problem, don't tell me it's my fault and yell at me. And as for my A/C unit and the compressor being strange parts that nobody on the east coast carries? I don't care. I didn't buy them, and I didn't build the house. They're all just part of the joy of homeownership.

Oh, and a giant pool of water is collecting under my air handler unit again, a problem that I have now paid Bill's people to ""fix"" twice. So much for them doing anything right.

Bill, it's never your fault, is it?

s s.

So I'd really give them 4.5 stars because they ran a half-hour to hour late for the appt... but otherwise the service was great! The technician helped explain to me what the problem was with my AC and what the costs were to fix it. He answered all my questions and was able to quickly find the problem and replace the part.

This is not a service I would call for routine maintenance because of their $225 fee, but if you have an AC unit that is broken and need someone quickly, they really try to squeeze as many appts as they can in a day. Overall happy and glad to be cool in my condo again!

Anthony K.

My central ac was long over due for maintenance , and had started to make some noise which concerned me. Since I live in South Boston I called the closest ac company which went strait to the answering machine and announced that if you weren't already a customer then they would not return your phone call. The first call was to a South Boston Company, and then several Dorchester companies, all to busy to answer the phone, and obviously not looking for new customers. I finally called Quarry hills and actually had someone answer the phone and set an appoint for the next day. I was giving a window appointment (4-6) and expected to be waiting all day. however after calling to confirm my appointment (and having the phone answered again) Tim c showed up right on time. I was surprised to find out that all my unit needed was a good cleaning. Tim was knowledgeable about my system and answered all my questions about scheduled maintenance, with an emphasis on changing the filters regularly. Although I had changed the filter regularly, I had overlooked one; which Tim pointed out and explained the correct way to install both.

Anthony
June 19 2014

Alice P.

First of all, I love that you can request service online and don't have to call during business hours (who has time for that?). And you can communicate through text messages - also a plus for busy people.

I was having an intermittent problem with my heater. These are the worst! It's always my luck that someone shows up to fix a problem and it suddenly kicks into action an hour before they arrive. Of course, this was the case when the Quarry Hills guys showed up. But, they showed me how to read the diagnostics the next time the problem happens.

Then they fixed my leaky kitchen sink, replaced a toilet part that wasn't working right, and uncovered a heating vent that the original contractors had forgotten to cut out of my kitchen peninsula and installed a vent grill.

Just as they were leaving, they noticed the heater was acting up. Perfect! They went down and fixed that too!

Super nice guys.

Matt G.

As an out of state landlord it is always the dreaded call from the tenants when they call at 9:00pm telling me the heat isn't working. I call Quarry Hills and talked to them about the various work that may be needed to get the boiler back up and running.

They performed the work and called me upon completion to let me know it was just a pilot light...the cheapest option discussed. They could have taken advantage of me and made some extra money but they were honest and got the heat back up and running.

I would use them again and would refer them to a friend.