Quality Plumbing

Seattle R.

I have waited for months to post a review - wanting to let some time pass before posting a critical review. Only after hiring another plumber recently, and getting the excellent service from them that I did NOT get from Quality Plumbing, was I convinced that I should write this as a warning to others.

I'll spare you most of the sordid details, but briefly: Water mysteriously appears on the floor of the laundry room and I call QP. They send out a rookie (or someone who obviously is not good or knowledgable) and he proceeds to spend 2+ hours is a series of feckless maneuvers, finally advising me to tear out the cabinets in the laundry room to check for a concealed (and presumably plugged) floor drain. Before I accede to that advice, I discover the real issue - another plugged drain. QP guy gets his snake and does a half-hearted job of attempting to clear the plug - after a few minutes he declares victory, and hands me a bill for about $600. Needless to say, the plug wasn't cleared - until I went to Home Depot and got my own snake and did the job myself.

Avoid these guys. Ridiculously expensive and just not very good at what they do.

Justin O.

Highly recommend! I actually used Yelp to help me decide and it became very clear that not all plumbers are created equal! Don't go by name recognition alone. A good jingle does not equal good service.

What impressed me most about Quality and the owner, Kristi, was they were the only company I saw reaching out to those who posted lower ratings on Yelp to try and rectify the situation. She truly cared about the customers. I had seen their trucks in the neighborhood too so figured we'd give them a try to replace our water heater that burst the night before. When I called first thing in the morning Kristi answered! They were able to make it out the same day, reasonable price and fair hourly rates. The installer was friendly and professional. They gave me a two hour window and nailed it...no sitting around waiting.

Work was done well, service was great and to top it off I got a phone call the next day to see if everything met my expectations and if I needed anything more. I wish all companies were like this!!

Highly recommend Kristi and her team at Quality Plumbing.

Jeff B.

Adding on the below review from 12 months earlier.

Had another exterior leak, at a new location :-( . Quality came out a day after I called and made a solid fix at a reasonable price. The person who came (I think his name was David) was friendly and knowledgeable.

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Quality Plumbing was directed to us by The Homeowners Club twice over the past few years. Excellent both times.

The first was for an interior leak a couple of years ago. The plumber arrived on-time and repaired the leak quickly at a reasonable price.

The second was for an exterior leak, last week. Turned out to be the same place as was repaired by a national firm in 2001, so I was able to compare the two services.

The rest of this review pertains to exterior leak, though I would provide the same ratings for the interior leak repair.

SERVICE: 5.0. Communicated about 4:30pm Friday, so I figured it was too late for a response before Monday. To my pleasant surprise, they replied quickly, and we arranged the repair appointment for the following Monday morning.

Avery came out Monday, was very professional, and did a quality repair job despite the muddy soil. Turned out that the repair made by the national firm in 2001 had failed, and that it could have been done better. (I recall the plumber that first time: he seemed unhappy about working outside though it was a sunny day and I had already dug a hole for him. He disappeared for one long stretch for ""parts"".)

PRICE: 4.0. I am reluctant to rate ANY payment above a 1.0. But in this case I decided to rate highly because I could compare to the price the national firm had charged 14 years earlier. Quality Plumbing was slightly lower in price, despite the inflation of the past years!

Before coming out, Quality Plumbing was up-front about the minimum charge, and how additional charges were calculated (hourly + parts).

Joanna M.

450 $ for 1 h of work without any precious parts seems a little bit pricey.........

Carlo M.

I am furious: my landlord usually calls the service provider when I have an issue, he prefers to do that and this time they had the worst idea ever because he called ""Quality Plumbing"": these geniuses charged me $500 for a small toy stuck in the toilet (courtesy of my 2 years old little daughter), they pretended to work 3 hours for a 15 minute job and then the landlord billed me. Be aware of these scams guys, ask for the charge BEFORE.

And BTW, this is NOT a joke, I can send you proof of the astronomical bill I have received, this is insane. these people are dishonest!

Kris W.

Awesome job. Said they would show up between 8:30 - 10:30. They showed up at 8:30. They fixed a faucet in 20 minutes that another large plumbing service couldn't fix! And their rates were very reasonable. Will definitely use them for future services as well as an upcoming remodel.

Frankie T.

I have a patio project planned in the next 10 days where we'd be burying pvc pipe for a future gas line to a firepit, which would be installed at a later date. Called to see if I could be connected to a plumber to verify anticipated depths and layout for them since I'm not going to open it all back up when the firepit comes. Wouldn't even connect me. Told me they're too busy and I'd need to book an appointment for them (earliest would be in two months). I explained that my question would take less than 2 minutes and didn't need a visit yet - they wouldn't be coming out for actual work until the middle of next year - I just needed to make sure my layout would be good for them when they came. Nope. Not getting connected. ""We'll pass."" She said. ""Owned and operated by people who care about you"" all right... What a joke.

Christi H.

These guys are awesome. I have used them several times and they are always fast, professional and do a great job! They never try to sell you services or things you don't need.

Carole M.

A plumber from Quality Plumbing just left my house, and I couldn't be happier with his work and their service overall. He arrived on time (even a bit early!), they called to alert me that he was on his way, then he proceeded to fix the problem promptly. We were getting no hot water into our faucets, and he drained the faucet hoses and found clogs in each. Our building had recently turned off the water, and the plumber told me when that happens that clogs sometimes make their way into the system. The best part of all - their prices!! Very fair. Earlier this year we had Day and Nite Plumbing come out to fix a clogged drain - literally, that was the entire problem, and they charged THREE times as much! For half the time and very little effort. Certainly no diagnostics! I will never use them again. But, I will use Quality Plumbing again. Their name is an accurate descriptor of their service. Thanks!!

Vesta S.

I am so grateful for Quality Plumbing. They came to my rescue, as my toilet had a leak, they came out, the same day, (luckily, they had an opening). They took care of me, and was prompt and courteous. I will be certain, to recommend them to my friends and family. Thank you again Quality Plumbing. You guys rock!!

Vesta S.
A neighbor in Ballard