Quality Plumbing

Chris H.

I called Quality Plumbing based on the various yelp reviews here today to fix a leaking pipe & faucet. I was a wee bit taken aback by the price for their initial 1/2 hour, but they came in, diagnosed the problem immediately and got to work. They were mindful of doing a very thorough job, but were also 'clock-watching' so as to try to make the time for the repair as cost-friendly to me as possible. The gentlemen were very professional and courteous, and were educating me along the way which was greatly appreciated. For everything you hear about poor repair, marginal service and over-charging from many plumbing providers, this outfit was none of those things. My only complaint would be the excessive plumber's crack, but that's to be expected, right?! I'll use their services again--though I hope I don't have to!

K W.

Great service. Showed up on time, did a professional and thorough job, didn't cost an arm & leg. Would highly recommend Quality Plumbing.

Matthew H.

We've used this firm for years, at a number of different houses. I can't say enough good things about them - they show up on time, do what they say they are going to do, charge a fair price, and are pretty creative in solving difficult problems. I know I sound like an advertisement for them, but they have always come through for us.

dan N.

Fast. Honest. Responsive. After sifting through Beacon and Best Plumbing, Kevin from I have Quality Plumbing was trustworthy. Plumbers are not cheap as a rule, but Quality at least gives you a straightforward quote before they start work, and don't charge anything before they do work. Saturday is considered overtime...so try to get the work done during the week. 4 stars instead of 5 for high prices.

Elizabeth B.

My toilet tank broke early on a Saturday morning. Kevin from Quality Plumbing returned my call immediately and was at my house within 60 minutes. He was polite, professional, honest, and did a great job. I would absolutely call Quality Plumbing again if the need arises.

Mac J.

We had a great experience with Quality Plumbing during the buildout of The Wax Bar in Ballard! The space was completely gutted and the location of the toilet had to be changed for ADA purposes. This required finding a drain somewhere beneath the concrete slab! Brian figured this out after some work and the rest of the process went smoothly. By far the easiest trade to work with during our build-out!

Bruce M.

First time use and selected this company based on YELP reviews. Worked out well. Called them on a Saturday morning with clogged drains. They were on site within two hours, identified the issue and had it fixed within an hour. Kudos to Mike Kruger. Professional, personable and represented the trade well. Highly recommend QP when you need help and someone you can count on.

Heidi S.

When our second floor shower began leaking through our dining room ceiling, we called Quality because their yelp reviews had been so positive. We were told their technician would arrive between 8am-12pm, a pretty broad window, but to be expected in the business. I took the morning off work so I could let them in, since the situation was an emergency. After waiting all morning, I finally called the dispatcher at 12:30 to ask about our status and was assured that someone was ""on the way."" An hour later, the plumber finally arrived.

He listened politely to my theory that the drain was the culprit, promptly mis-diagnosed the problem as another issue, and left after 20 minutes. He charged us for a full hour of work, and I only learned later that Quality purports to charge in 30 minute (or smaller, I can't remember) increments. The next time we used the shower, it still leaked. Subsequent poking around by my husband and I revealed that my drain theory was correct and we managed to fix the problem ourselves with the help of a neighbor and a little sealant. I won't be calling Quality again.

Jonathan P.

No complaints - got here in a very timely manner and got it taken care of - it's the kind of service I expect. J0NATR0N recommends it.

k b.

UPDATE-After sending a letter to the company explaining the posting below idea to inform customers, I see they credited the service charge back to my credit card. I haven't received a notice about the credit, but the fact that they responded bodes well for them. I would use them again for service given their reply. 4 stars

Made an appointment for a leaking kitchen fawcett. Was asking the brand & type and received a date for 1 week later.
Received a confirmation call-good
2 guys arrived w/in time frame-good
Entered the kitchen, pulled out the sprayer turned the inside hose, returned and within 30 seconds was done.-not good
Laughed when I said, that's it. They said ""don't feel bad, it happens all the time"".-not good

Wrote up the bill and processed for $87 took 5 min.-not good
While processing 1 of the guys chose to smoke in the driveway and leave behind his cigarette but-not good
Seems my job took time away from someone who may have really needed a plumber (for water leaks, clogged toilets, etc) and that when booking appoitments, the question can be put to the customer about usual simple proceedures they should check first.
Would have saved everyone time & some money. They could have probably made more @ another job, but $80 for 30secs. is pretty good I guess.
Main guy was polite, apologetic about charging me. I'd call this a company flaw not the plumber.