Quality Plumbing Solutions

Pam V.

After being assigned from the warranty company on a Monday they scheduled for a 1-5 time window on a Weds. Never showed up. Called about 4:45 to make sure we had the correct day and the man we spoke to after being on hold for a long time said, the plumber is running way behind today and he can't make it out. WHAT? After taking the day off work you can't come out or even have the courtesy of calling to inform us! Then he put my husband back on hold and NEVER came back to the phone and then hung up on us. HORRIBLE business! Stay away! And we file a complaint with the warranty company. Apparently from Google reviews and the Internet this company has problems GALORE!

Jeffrey S.

Dont bother calling them. They have very rude and not professional plumbers. Their scheduling service is very poor. They do not give the courstesy call prior to arrival, so you miss the appointment and then they want to close the order but bill you for only showing up. Next, I rescheduled and they did not show within the morning time period provided. When I called to complain, they said they are coming in the afternoon to wait. No one showed up. Not until the next day that they called to reschedule. I rescheduled and was promised that I was going to be the first appointment. No one showed up at 8:00am and no call again, not until 9:37 am when I got a call telling me that in an hour the plumbers are coming. They did showed this time but with an attitude. First, they said that they can only fix one thing (the toilet) being an order for a clogged shower and a not working toilet. As a paying customer, you do not need to go through this ordeal. You better get services from someone else. Good Luck! Note - Work done in Jacksonville

Alyson B.

WARNING! DO NOT USE THIS COMPANY!- Whatever city you may be in! I was assigned a tech named """"Joshua Schagene"""" from their """"Orlando"""" main office. (Keep in mind, I live in PENSACOLA, FL!)- """"Joshua"""" had been here on a previous occasion and did a poor job of clearing a toilet about 6 months ago. This time he was to fix several leaking valves, 2 pipes and possibly replace the toilet he did ever clear well. Joshua shows up in a filthy uniform / and shirt and begins to assess the issues. He tells me unless it's a quick fix he will not make any money from his """"Orlando"""" based employer and gets paid the same for any job he services for First American Home Warranty. He begins by trying to remove 2 of the broken valves with a pair of pliers and bends the seal on the one on the vanity sink. Says he'll have to order parts for the one on the Jacuzzi/ Tub. (Seems odd to me because all of these valves are a very common """"Delta"""" brand of which he or any """"reputable plumber"""" should have on his truck or be able to have the same hour from a local plumbing suppler, such as Winn Supply or even Home Depot. I show him the leaking faucet (with spray wand) in the kitchen sink. He puts his hand hard on he -jams it back forces it to a point where it stopped dripping for half a second and then tells me there is nothing wrong with it, and 1st American will not cover it. I tell him that's a bunch of BS! Though a minor repair the valve seal clearly needs to be replaced at which point he looks at it again and decides that it too is a Delta unit. He then goes on to tell me since these are all Delta faucets -that the parts are covered under Delta's """"lifetime warranty"""" and that I will have to call them to get all the parts FIRST before he could fix them as he told me that that is the only way 1st American will cover it, - NOT TRUE! (a) The Delta Lifetime Parts Warranty only covers the original purchaser / homeowner. These faucets were in the home when we purchased it 4 yrs earlier so I am not covered by it. He encouraged me to lie to them, use the previous homeowners name and go through their online fulfillment process. I tell him that is BS and that I have the """"Premium"""" -Add-On feature on my 1st American Home Warranty and that there should be NO problem with him being allowed to order and install ANY parts or replacements he needs to complete the affected items. I then show him the 2 leaking grease-S trap pipes under each sink (that probably just need adjusting and tightening). Keep in mind, at this point I have removed all the stuff under the sink so he could easily make the repair (and kept them from getting soaked from the slow leaking pipes) He decides to """"get back to it later"""" and I show him the final issue, which is the toilet of which he had tried to clear 6 months or so earlier. I explain to him that """"snaking"""" sewer line below the toilet this time will NOT fix it correctly, like he tried before. I show him that it is not flushing correctly and he tells me that if a single piece of toilet will flush to the point where it cannot be seen (past the inside poop shoot), he says 1st American will not pay him to fix or replace it. He does however, agree with me that the toilet is probably jammed internally after years of service and should be replaced. He offers to do a """"side deal"""" with him directly I tell him that that too is BS! After e has looked at the scope of work he goes out to make a call to his boss (or 1st American) to get authorization. He comes back in and says he'll order parts for the tub faucet and be back later that day to do the item he can until he has the other parts. I'm kind of pissed at this point as I had planned the day off to be home so he can do the work and be done! He never shows back up. I call his cell and he tells me that 1st American has denied the claim saying all the item were """"purposely damaged by me and not normal wear and tear or breakage"""". He says hell talk to his boss and get back to me. He never does. I text his cell several times trying to see whats up. I finally call him some time later and he tells me that his boss wrote the report to 1st American and that I will just have to get a second opinion and hire my own plumber to contest it. He gives me the name of one of 6 of his bosses that can make a decision to correct the report. (Brian Ross in Orlando). Keep in mind, the boss is filling out and sending a report to 1st American and he NEVER saw the problems himself as he is 450 miles away from Pensacola! In the mean time I contact 1st American Home warranty. I explain to them what happened and that they should CHECK THE YELP REVIEWS on these people! I send photos of the issues and the resolutions team member """"Andy"""" was very helpful. They agree to send another plumber. (One who is LOCAL) I LIKE First American and know they will come through and consider eliminating this service provider based on all the bad reviews they seem to have on the web. STAY AWAY FROM QUALITY PLUMBING SOLUTIONS!

Nancy W.

Unprofessional! So they are serial offenders it looks like. My home owners insurance company set this service up. Two Fridays in a row I was told they'd be here between 12pm-5pm. Both times I got a call around 4pm that they should arrive around 7pm! Zero stars if I could.

Laura B.

Stay clear of these people, they are not professional and do not do good work. I had them come out for a clogged bath tub, or I thought was a clogged tub. They came rodded it out, worked fine for a month then same thing. They came back and rodded it out again, two days later same thing and when I called and asked them for assistance, because I felt there is more of a problem than just a rodding, they told me two days later was the soonest they could come back. They are listed as an emergency plumbing company, I guess two days is fast? They obviously didn't do a complete check of the plumbing system and now my house is going to need more than just plumbing repairs. Don't use these people unless you want someone who is not schooled well in plumbing.

Karen B.

I have witnessed the lack of professionalism and customer care this company has. If I could give less than a star I would. They deserve a NEGATIVE star amount. They are rude, disrespectful, incompetent, and unable to meet a single appointment time. They have left my cousins home half done while the upcoming hurricane Irma is hitting Florida this week. The last appointment was a complete NO SHOW... how are they still in business?!!!! I am an avid yelper and want anyone in the area to know AVOID THEM! I am positing a few photos for you to see the lack of importance their customers needs are.

Vanessa N.

The WORST customer service I have ever dealt with in 68 years!! Very unprofessional and extremely rude!! Brooke and Brian are a sad excuse of management! Beware beware beware!!!! I would never allow this company in my home again! I am stunned at their disrespect and unprofessionalism!! I would definitely say the worst company out there!!

Brian P.

Came to this company through my landlord's home warranty. Terrible work. Terrible customer service.

Stephanie A.

The technician was so late for the appointment. Quality Plumbing is only prepared to do the most basic of work. They don't have buckets, towels or cleaning supplies - they expected me to provide all of these items. Complained the entire time about his back and took personal calls on his cell phone. When his time to go on to the next appointment came up, he gave up on the repair - said he didn't have the equipment needed to complete the job. To add insult to injury, he reported back to my home warranty company that I had caused the issue, voiding my coverage for this item. TERRIBLE company - I would recommend you AVOID at all costs.

Dayna C.

Assigned through my home warranty company, books their appointment a week out. We waited a week with. No toilet. Gave me an window time to come. The technician was late AND he did not call to say so. Finally shows up about 1:30 and said they are not going to repair my issue , to pictures and left. What a waste.