Quality Plumbing Solutions

Kerri P.

DO NOT USE this company!!! They don't even deserve 1 star, but 0 stars was not an option! They were sent to my house by my home warranty company, I am now going on 2 weeks without hot water! They have supposedly ordered the part 3 times, but still haven't recieved it. However, on 2 occasions they told me they had the part and scheduled an appt, but never showed up after I waited most of the day, not even a call to tell me they weren't coming, until AFTER the scheduled 4 hour window that i sat around waiting!! They are HORRIBLE to say the least and still have not fixed my hot water heater!!!

Leslie R.

IF it were possible I would give no stars. DO not use them! American Home Warranty sent this company out on May 19, 2017 to repair my hot water heater. They sent 1st plumber who said ingnitor needed replaced. I waited about 10 days and a different plumber showed up to rediagnose the problem. He got the hot water heater going but it quit again. About 10 days later he requests photos of my hot water heater labels and he said I needed a burner unit. About 10 days later a third plumber shows up to re diagnosis the problem. He says I need a thermocouple and an ignighter. About 10 days later He shows up with the ignighter and thermocouple. He put on ignighter, tuns on water heater lets it run for 15 minutes , water heater goes out. Now, he tells me , it's too hot to work on. He'll come back next day . We set a time. The next day I call to find he won't be able to make time so it's set for the next day. I call first thing to make sure he will come. We wait all day and the plumber never shows or calls. When I call to speak to the manager he apologizes and assures me the plumber will come and it will be repaired, GUARANTEED! Plumber arrives a week later ,brings antother tech with him. The water heater is worked on for about an hour and they claim it's unrepairable. They will get authorization from American Home Warranty to replace it. Two days later another plumbing company calls to set up an appointment to come and see about my water heater. When I checked with the home warranty company, Quality plumbing solutions requested a transfer to another company. They never reported it being unrepairable or requested replacement. In 40 years I have never dealt with a worse company of any kind.

Kacey D.

Came to this company through my landlord's home warranty. Terrible work. Terrible customer service.

William S.

After being assigned from the warranty company on a Monday they scheduled for a 1-5 time window on a Weds. Never showed up. Called about 4:45 to make sure we had the correct day and the man we spoke to after being on hold for a long time said, the plumber is running way behind today and he can't make it out. WHAT? After taking the day off work you can't come out or even have the courtesy of calling to inform us! Then he put my husband back on hold and NEVER came back to the phone and then hung up on us. HORRIBLE business! Stay away! And we file a complaint with the warranty company. Apparently from Google reviews and the Internet this company has problems GALORE!

Chad A.

Stay clear of these people, they are not professional and do not do good work. I had them come out for a clogged bath tub, or I thought was a clogged tub. They came rodded it out, worked fine for a month then same thing. They came back and rodded it out again, two days later same thing and when I called and asked them for assistance, because I felt there is more of a problem than just a rodding, they told me two days later was the soonest they could come back. They are listed as an emergency plumbing company, I guess two days is fast? They obviously didn't do a complete check of the plumbing system and now my house is going to need more than just plumbing repairs. Don't use these people unless you want someone who is not schooled well in plumbing.

Fifi T.

Unprofessional! So they are serial offenders it looks like. My home owners insurance company set this service up. Two Fridays in a row I was told they'd be here between 12pm-5pm. Both times I got a call around 4pm that they should arrive around 7pm! Zero stars if I could.

Todd A.

The WORST customer service I have ever dealt with in 68 years!! Very unprofessional and extremely rude!! Brooke and Brian are a sad excuse of management! Beware beware beware!!!! I would never allow this company in my home again! I am stunned at their disrespect and unprofessionalism!! I would definitely say the worst company out there!!

John M.

This company was selected as the service provider for my home through a warranty company. I experienced a plumber """" Charles coming to my home and diagnosing the problem as a hose bib needing to be replaced. """"I don't have the piece I just started with the company today"""" he did charge the75 dollar fee which the owner of the company cashed two days later. A second plumber came out days later hours late"""" I had 17 service calls today"""" you have a leak in your wall I have to order the water remediation team . After days of waiting. Charles reappears"""" you don't have a leak , I have to break the wall to explore the problem. He left, did nothing. The owner Brian supported Charles who he claims is a master plumber. Bottom line the company is not reputable, responsible. Customer service keeps you on hold for20 to30 minutes. Brooke who works in the office claims Charles was fired but he was not since he came to my home again the second time and did nothing.

Scott Z.

I have just had the worst plumber experience of my life with Quality Plumbing, LLC, Brian Ross and Denille Scott. Denille shows up on time for a plumbing stoppage claim through American Home Shield. He looks at my toilet, from a distance, says that it does not have an above ground clean out and that American Home Shield wont pay to have the toilet removed to snake the line through the toilet hole. In addition we show him a vent stack in the wall that has a crack in it and needs to be replaced and he ignores this crack completely. We offer to remove toilet and he says that he has 11 more calls to make today and would come back later that afternoon to snake the line. I called his office late afternoon and they rescheduled him for the following morning. In the mean time our toilet has been removed and sewer gases are starting to fill the house. We cover the hole and wait for morning. Danille shows up the following morning on time, he pulls out his equipment that looks brand new, he moans and groans about how heavy the equipment is and that this job has already taken him to long (10 min so far) he then puts the auger in the hole without a tip on it and starts to ream out the line. he spends maybe 5 minutes and the water comes out of the tub. He declares the project done and starts to pack up. My wife asks him why he did not have a tip on the auger and he claims it is not necessary. She states that this is a 3"""" plumbing line and he only ran a 3/4"""" auger tip to punch through a total blockage. No way will sewage waste get through this line. My wife asked if he had a larger bit to make sure the line would flow sewage and he pulls a tip from his pocket that is slightly larger than the cable it is attaching to. (What moron places a sewer auger bit in his pocket?) This bit is not a lot better than the cable without a bit so she asks him if he has a 2"""" or 2 1/2"""" bit. He says no but he can get one at home depot and come back to snake the line. An hour later I call him and he is off to another project with no intention of returning. I call his boss Brian Scott ( Managing Partner of Business) and tell him the above story and he informs me that they have done me a favor in showing up at all, because of the lack of a cleanout voids my Home Shield Warranty. I tell him that I paid $125.00 for this favor and that I expected my line to be cleared to function as it was intended, not just to allow water through. He than states that this is all they will be doing and that should I choose to cancel the check he would make and example of me because this is illegal. I stated that I did not write him a check and that my payment was made to American Home Shield not him. ( He apparently is threatened with check cancelation regularly) Bottom line! American Home Shield and it appears most other home warranty companies are nothing but a scam. I will be canceling my policy with them and requesting a refund. Quality Plumbing, LLC Kissimmee, Florida is incapable of performing any substantial plumbing work, is geared up to show up, do nothing , or as little as possible and collect their $100.00 per visit. PS. There is no record with the Florida Plumbing Regulatory board that Danille Scott is a licensed plumber. DO NOT HIRE OR EVEN ALLOW QUALITY PLUMBING, LLC IN YOUR HOME!

Eric B.

The technician was so late for the appointment. Quality Plumbing is only prepared to do the most basic of work. They don't have buckets, towels or cleaning supplies - they expected me to provide all of these items. Complained the entire time about his back and took personal calls on his cell phone. When his time to go on to the next appointment came up, he gave up on the repair - said he didn't have the equipment needed to complete the job. To add insult to injury, he reported back to my home warranty company that I had caused the issue, voiding my coverage for this item. TERRIBLE company - I would recommend you AVOID at all costs.