Quality Plumbing Services

Angelica S.

Quality plumbing helped us with our recent toilet flooding issue. They came out the next day & were extremely informative on what the issue was. They fixed it on the spot & were so fast. John was great, very helpful & friendly. I would absolutely hire them for our next plumbing needs & would recommend them to friends!

Brent H.

They came out and replaced a water heater in just 2.5 hours, on Mother's Day, no less! Wally, the manager, walked us through the process late Saturday night. They arrived promptly at 9am Sunday morning, and by 11:30am, it was done, and we had hot water by noon! The process was smooth and painless (other than financially speaking), and Dan was a great service rep who explained everything, and showed us how to care of it as well.

Jessica K.

Amazing service. They responded quickly to a call for an emergency pipe burst at midnight, came out and fixed the problem right away with incredibly helpful service and answered all my questions. Will use and recommend them to everyone!

Anne P.

I am a repeat customer. We hired Quality Plumbing for our master bath to have the sink plumbing replaced and shower cartridge replaced. Wally did a great job and my new hardware is working beautifully and my shower is a dream to turn on each day! He had most parts with him and ant he didn't he quickly purchased nearby. Would definitely hire them again and again.

Luke J.

Wow! Wally was great! He came out on time and was very professional. He was very truthful about what needed to be done with regards to our plumbing needs. I will definitely call them again!

Maria D.

Had Quality come out, water heater not producing hot water.
Had one company come out quoted me an outrageous price, paid their $79.95 and told them forget about it.
Then Quality came out, absolutely I agreed regarding the price the warranty the water heater which was supplied, Water Heater is made in the United States: Diane was professional, with scheduling my appointment. Wally and John went above and beyond with customer service they gave me the old school customer service. What more can I ask for.
If you want the job done right at a reasonable price you will call this company.

W Y.

Last week, around 8pm, Saturday, my basement flooded. I have lived in my town home for more than 8 years, and had yet to have any plumbing related problems. This is why I did not have a plumber's name at the ready when this problem occurred. After investigating the flooding, it appeared that the water was coming from the hot water heater.

I quickly researched online and called a few plumbing services. There were many offering ""emergency"" services, which is what I needed due to the day and time that this happened. There was no way that the flooding could be allowed to continue on unabated, as it could cause structural damage to my house, as well as ruin everything within my basement. Based on pricing, online reputation, and available warranty options, I decided to give Quality Plumbing Services Inc. a try.

They impressed me immediately. I called them, and they dispatched their emergency crew to my house to deal with the problem. While I was on the phone with them, they gave me detailed instructions on how to minimize the flooding by draining the water out of the hot water heater tank. Their instructions were so good that the flooding almost stopped entirely while I drained the tank. It turns out that this procedure was made less complicated by the simple way that their employee instructed me to do it. This helped immensely, and I found it hard to believe that it was so easy for me to do. That is a great employee!

Things became even better upon the two-person crew's arrival. John, the technician with more than 20 years of experience, explained their 10 year labor and parts warranty in detail. Their price estimate was consistent with my phone conversation. I appreciated both this and the time that John took to go over everything. Considering the time of day and the day itself, he was very businesslike and understanding, yet anxious to get started before the flooding in my basement became worse. This combination of factors meant a great deal to me. After going over everything and explaining what would be done, which parts would be used, how long it would take and roughly how much the procedure would cost, I approved of the job. In turn, John and the other man in his crew started to work quickly and professionally.

While the working was going on, they discovered a few ways to improve my hot water heater. These extra tubing enhancements were done without extra charge, which I appreciated. Sometimes it is the little extra things that matter the most.

Thankfully, after a couple hours of work, a new heater was installed and started working well. The tubing enhancements were also completed. Once all of this was done, at the end of the job, the work area was cleaned thoroughly. Sometimes contractors, such as plumbers, leave a mess that the homeowner must then clean up. Not in this case. These are the tiny details that really count. Once the job was completed, the mess was cleaned up, and the invoice was presenting to me, John, the technician told me about the maintenance tips and steps to take just in case a similar emergency should occur again. This was helpful, and I really appreciated the extra time that he took to go over this.

However, the story did not end there. Unfortunately, on Sunday evening, around 24 hours after the repair and the installation of the new hot water heater, we again found water in the basement. I called Quality Plumbing Services, Inc. and John, who was still on call for the weekend and handling the emergency situations like mine, was on his way over almost immediately.

I discovered the leak, called Quality Plumbing Service, inc., and around 40 minutes later, their employee, John was here in my home again. That is a very fast response time that I really appreciate. It is good to know that my emergency was also their emergency, and that they cared enough to arrive in a speedy fashion. Thankfully, John quickly found the issue: the pump tubing was leaking, perhaps due to aging. These were the original tubes, not the ones that were enhanced and upgraded the day before. The hot water heater itself was also fine. This means that the issue did not have anything to do with the earlier repair, and I just had an unlucky weekend as far as plumbing is concerned. Once again, John was able to explain this clearly and professionally to me and charged a reasonable price to fix this new issue.

If there is one thing that I have learned from all these un-expected issues, it is a great plumbing contractor. Quality Plumbing Services, Inc. did a great job of fixing both problems. Their emergency contractor team responded quickly, and the person that I spoke to on the phone that Saturday night was very helpful. The same employee, John, visited my home twice during the weekend. Both times, handled the problem kindly and professionally, which is all that can be asked for.

Erik S.

WOW! I never thought I could be excited about a plumber! Quality Plumbing came to our rescue this winter. We have a boiler that was on the fritz, we have had several other companies look at it with no luck. The guys at Quality were just that, quick, caring and friendly. I will most definitely use them again for all all of my plumbing needs!

Joe N.

I was having problems with a very slow drain on my kitchen sink and I tried to rooter it out with a small rooter I had from home depot but it didn't make a dent. So a friend of mine recommended Quality Plumbing Services. They were willing to come over right away but it wasn't an emergency so they gave me an appointment the next morning.

Scott came over the next morning, was even a few minutes early, and took a look at the situation. He recommended we route the pipes all the way to the front of the house. This cleared up the draining issues right away. Scott was very polite and clean in his work and a pleasure to deal with. He had made some recommendations as well on my piping (I had plastic/PVC pipes) and I will keep them in mind for that work in the future.

Overall I would say QPS is a great local plumbing company.

Luis B.

2 years ago I had a company come out and charge me $300 to rod the sewers from my home to the main sewers. The company didn't have the necessary equipment and told me they would have to tear up the sidewalk. This is when I called Quality Plumbing. They charged $500 which is more than most of the companies but considering the other company couldn't do the job I went with them and was pretty happy at the results.
This year my kitchen sink got clogged pretty bad and I called them back. I asked for a quote to unclog the sink as well as look at the pop up on the master bathroom sink that had broken. When they came out, they quoted my wife $842! ($492 for the kitchen sink and $350 for replacing some pipe's and such in the master bathroom). When my wife told me, I was completely appalled that they would charge us the same price for unclogging the sink as they did for the main sewer. I immediately began researching and calling other plumbers in the area and they all began saying it would be around $175 - $250 for unclogging the kitchen sink. At this point I told my wife to tell Quality Plumbing that there price was outrageous. What did they say? They dropped the price to $392 for the kitchen sink. I said no again, and they dropped the price to $342. At this point all I could think was, if you can drop your price so much, why are you coming out here quoting me $500? And of course, just like any shady company does, as soon as we mentioned how a couple of other plumbers were willing to do the job for significantly less, they began bad mouthing them saying ""You can't trust them"" and ""I would stay away from them"". Well, an A+ rating from the BBB and solid Yelp reviews tend to convince me more than the competition bath mouthing them.
In the end, we had another plumber come out and unclog the sink (using the same machine that Quality Plumbing had suggested) and fixed the pop up in the master bathroom all for $250. It's been two days since this happen and it still has me so upset that this company tried to rip me off by charging me an additional $600.
STAY AWAY FROM THIS COMPANY!