Quality Plumbing of Gainesville

Bob C.

We called Quality Plumbing because of the great reviews they have on Google for an estimate on our bathroom remodel. Our first call was made on July 15, 2015 and on July 17, 2015 John Boswell a Service Estimator came out after speaking with my wife he said he would get back to us by July 21, 2015 with an estimate. On July 22 after not receiving a call my wife called him and he said he had not heard back from his tile guy and would get back to us soon. We waited another week and no response at all. So then my wife called and spoke with the owner Bryan Nazworth who stated that is not the way we do business. He said he would handle it personally and came out himself and measured everything. As of this date August 10, 2015 we have still not received an estimate of any kind at all. My wife probably called at least 6 to 8 times in an attempt to get an estimate from this company. To say we were very disappointed in the lack of customer service we received would be an understatement. I would not recommend this company based on our experience to anybody. our review helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees.

Chris S.

We used Quality Plumbing to totally replumb and repipe our house. Bruce Brown and Alex came out and spent 4 days on the job. They were very courteous and polite. They worked incredibly clean and their work was immaculate. They minimized the downtime in our house. The price was fair and we are happy with the work done.

Jill P.

Used them for years for both residential and business. They are fast, professional, and clean. They've kept my business by guaranteeing their work, providing quality work, and charging a reasonable rate. Highly recommend.

Jenae R.

DO NOT TRUST THE SCAMMERS AT QUALITY PLUMBING! We initially paid them $300 to fix a plumbing issue that rendered our toilet and shower unusable, as water would gush out of the base when used. The clog was fixed for about two days before we had to call them out again for the same issue. Again, everything was working fine for a few days until today, when the issue reappeared. We called them again and were told that because they couldn't find the source of the problem, that if they had to come back out again they would charge us a $450 MINIMUM to get to the actual root of the problem. I asked if this service would be prorated based on the amount of money we had already paid them for an issue they didn't fix, and the incredibly rude receptionist said no! I have to wonder why they stole $300 from us before they were willing to properly diagnose the issue at a higher rate. We are now out $300 for an issue that Quality Plumbing never fixed and did not want to make right, and now are stuck without a working toilet or shower! Don't trust this company unless you want to pay an arm and a leg for what I can't even call a half-a** job, because they really didn't do anything for us at all!

Ty S.

Called Quality Plumbing to come out and give me an estimate on some work I needed done on my home. The lady on the phone set up a Monday 12-2pm. window in which they would show up. They never showed up or called so at 2:30pm I called backed and the lady on the phone didn't seem to care. Her response was """"Do you want to set up another appointment this week or next week."""" Couldn't believe I was hearing this from her. Never I'm sorry or let me see what happened! Never again!

Austin S.

I used this company for one of my apartments i have on rent, and i spend a lot of money with them but when i had a clogged emergency the other day, the lady on the phone (service lady) was rude. So i called JW Freeman Plumbing LLC and they were very friendly and also solve the problem that Quality Plumbing never solve. This company is trying to take Gainesville and let the small and professional companies out of Gainesville, but sometimes small business value the clients more than big companies. Your choice, i will switch to JW Freeman.

Hank P.

I have never in my entire life been so disgusted in the """"quality"""" of Quality Plumbing. I had an emergency on a Sunday and we all know a plumbers costs double on the weekend and for emergencies. I was willing to pay because it my home. First, place the call, then get a call from a guy with Quality Plumbing coming from Ocala and trying his best over the phone to get me to cancel. Well.. with water spewing out of my washer pipe that was a hard """"no"""". Second, when he gets here he is already trying to negotiate with me on the time it is going to take. Honestly WTF, does it matter?? My home, my money. Third, he tells me, """"I have one part to fix the job but do you want the other one fixed to?"""", cause now all of a sudden he has time. I reply """"yes, fix both so I don't have another issue."""" He then tells me, """"why don't you let me come back on my own time so it doesn't cost you so much."""" I feel like this was my flag waiving WARNING WARNING WARNING. Now he is trying to undercut his employer and still is doing a shitty job. Once he plugs one pipe (not fixing it but plugging it) he leaves. He never came back. I do have his cell number still, so I kept trying to get him to come back out and he gave me every excuse under that sun. He even gave ME the option of him bringing his daughter with him so he could finish the job. IDK what that was all about but that is a huge liability and also a hard """"No!"""". Daniel from Quality Plumbing totally screwed me over. I wound up 3 weeks without a washing machine before having to call Premier Plumbing, whom I do totally recommend. They came out right away, took photos of Quality Plumbing screw up and wrote me a receipt expressing Quality Plumbing's screw up. Said it was one of the worst jobs they ever did and since I ALREADY PAID $200 to Quality Plumbing, Premier Plumbing did not charge me for anything but parts. I would never EVER use Quality Plumbing ever. Not the one in Gainesville, FL., that's for sure.

Sylvette R.

Last week we had a recommended plumber come to our home to make some adjustments/repairs. Realizing they didn't fix any of the problems, we had them back out a few days later, and still no improvement. We decided to find another plumber who could actually do the job. Called Quality Plumbing and Bill came out the next day (since it wasn't an emergency). The time of arrival was said to be between 12 and 2 and he arrived at 1pm. He was amazing! In a flash figured out what was wrong (the previous company never did), fixed the issues, installed a new kitchen faucet, taking extra care of our quartz counter tops, and made sure everything was functioning properly before leaving. Their name/phone number is the only one I'll be putting in my address book!! I highly recommend this company. They're fast, professional, timely and have earned my confidence! *I almost didnt call them because of the previous comments.... but I was actually impressed they contacted the people to tell them they were running late... isnt that a good thing? And if they run into a bigger issue in a home, dont you want them taking the additional time to make sure the job is done the right way, the first time? I do, and I appreciate that in a company! Thanks for a job well done, we're a customer for life!

Venante L.

Some people have had success with Quality Plumbing but not me. I was having trouble with the kitchen sink. It was draining so slow that I thought it was going to stop. Trying to find a plumber I located Quality Plumbing, called them and set up an appointment. The first time the guy came he fixed the part that went from the pipe to the wall and said that should do the trick. Nope. Called them back and he came again this time to go through the line. He didn't go far enough to fix the problem. I called another company and the guy figured out the problem within 5 minutes and fixed the sink.

Minx M.

Quality Plumbing, quality is not what they do... Hot water heater quit working, called Quality Plumbing, big mistake...the plumber who came said I needed a $125 part that goes on top of the hot water heater...pfft, what an idiot, needed a new hot water heater as that one was done...they """"never"""" refunded me for their $125 mistake... Want quality plumbing, call Sunshine Plumbing, they're the best and more reasonably priced...