Quality Plumbing and Air

Bob W.

I'm sorry to have to write this review. My first experience with Quality was prior to buying my home. The inspection revealed a problem with the heat, so based on the Yelp reviews, I called Quality. They came out for a free inspection and estimate. As soon as I closed escrow, I scheduled them to do what we hoped would be a minor repair. Chris was a little late, but he did call to give me a revised time, and once he arrived he was quick, courteous, and professional and did the job for slightly under his estimate. Unfortunately afterward we found that it needed more work. I don't critique him for that - the first repair had to be done in order to reveal the 2nd problem. I called back three times to try to schedule the follow-up repair, but never got a call back. On the third call, the woman who answers the phone was very apologetic and said she'd page him, but after several more days without heat I gave up. I had hoped to get the work done and write a very positive review, but failure to even return a phone call is very unprofessional and discourteous in my book. So I guess this is a mixed review: When they arrive as expected, they're good, but getting them there shouldn't be that tough.

Kathryn Z.

I am VERY unhappy with this plumber. I called him to fix a gas leak in my barbeque line. That was over two months ago. The line is still leaking according to the gas company. He's been back three times to ""fix"" it over that time, and it has taken me placing a minimum of 20 calls to his office to get him back out here. He doesn't show up when he says he's going to and doesn't call back when you leave messages. Totally unprofessional. He did the plumbing for our kitchen remodel and was recommended by the store where we purchased our appliances; I had to call them to get him to respond to my phone calls. I would not recommend using him under any circumstances!

Eric M.

My AC died on one of the hottest days in OC and Chris came the following day and hooked me up.
Jody and Chris were very accomodating with my schedule and worked around it.
The service was great, they're very friendly people and got the job done quick and painless.
I also called around 4 other places in the area and they had by far the best price. Not sure if its a standard thing that all AC places do, but Chris is coming back in a few days to check on the Freon levels.
I highly recommend to anyone needing AC work done.

D T.

I called several companies before I decided to try Quality Plumbing and Air. There pricing was much more reasonable than their competitor and after working with QP&A is dicovered that their very honest and fair. I'm a do it yourslefer and Nick had no problem working with me and giving me pointers. I have already recomended them to a neighbor who had some AC problems yesterday. their a great family owned business and their work show it.

Bill Z.

I looked up the top-rated plumbers in Irvine on Yelp for some work I needed done. Specifically, I needed a part replaced on my bathroom sink (which was leaking), my food disposal unit replaced, and a valve replaced on my toilet, which had problems flushing. I called the eight highest rated plumbers on Yelp, and gave them all the information. The going rate for this work for seven of the eight was $ 325-375 plus parts. Quality gave me a much lower quote of $ 130 for the sink and labor, but not including the disposal.

They came out the next day and were here right at the beginning of their two hour window. They spent less than an hour and got everything replaced. The disposal unit was a reasonable $ 130 (no markup!) and the total was $ 260, a pretty big savings over their competitors. I would definitely use them again and highly recommend them!

Philip G.

I called to get some advise before installing a floor. Chris checked for leaks and told me what to lay down to prevent moisture. When I asked what I owed he said to call next time we need a plumber. Hope I never have to call but if I do it will be this company.

k w.

Chris was great. He helped me install our new gas dryer and fixed a gas leak on a second visit. The pros are reasonably priced, professional, came within the estimated time to arrive, tech-savy, knowledgeable and most importantly helped me figure out ways to save money. We had actually interviewed a lot of highly-rated plumbers in our area, and he was the most reliable and trustworthy as well. He's definitely not a salesy type of guy like the other plumbers I met.

Dolores B.

My daughter used Quality Plumbing a few years ago to install a garbage disposer and a hot water dispenser. She was so please with them and their work that she kept their card. We needed to have a garbage disposer installed so we called them. Without hesitation, I highly recommend them. Great customer service and they are fast, efficient, and professional. To top it off, we were charged $60 less than what the Home Depot referral plumber was going to charge. We're keeping their card too, not only for us but to refer friends and neighbors.

Just a side note. I have no way of knowing if the 2 ""1 star"" ratings were placed there by their competitors, but I'm suspect. We are in way connected to Quality Plumbing and Air or their employees.

Red M.

Ironically, I called Quality plumbing because of the good reviews....don't always believe what you read! I called because our furnace wasn't working. Made an appointment for the following day, they didn't show up in the time frame quoted. I called the number and was told Chris would be at my house 2 hours after time quoted. He got my heater working (it went out after he left), but said he would need to order a part. It would be 2-4 days and he would be back to install. It would cost about $350, I guess they don't need the work (or money) because he never called back or returned my calls. Don't waste your time...we r just dressing really warm and cuddling a lot at my freezing cold house!

Mo Q.

Honest, knowledgeble, and courteous......what else can you ask for from a HVAC repair service. Note this is a small family outfit so don't expect someone to answer the phone 24/7; in fact you typically need to leave a voice message. But Chris came out, fixed the problem and didn't even charge me as no part was used. I'm sure I'll need plumbing and/or HVAC service again in the future and wouldn't hesitate at all to use them.