Quality Home Repairs

Al S.

I'll NEVER use this company again and strongly advise you to find any other plumber.

This company is totally unreliable, really the worst. They don't come when they say they will, and they don't tell you they're not coming they just don't turn up. I've wasted days of my time and my room-mates' time too. They've done that to us on THREE different jobs, none of which they completed. (They were assigned to us by our home warranty company, who now have in our file that QHR are not to be sent to us again. I think the home warranty work, which of course is cut-rate and poor quality, insulates QHR from needing to be professional.)

Nicole N.

Opened a claim for a water heater via home warranty company. Water heater goes out intermittently for hours or days at a time. QHR sent a person out who had no knowledge of water heaters. The representative said he was going to go back to the office to get someone who could help. Neve heard from QHR again and they simply closed the ticket. I have had to reopen the ticket and still no resolution.

ED C.

Thank you, Pete, for listening to what our problem was, understanding what needed to be done, and taking care of the issue with no extra effort on our part.
We appreciate your prompt response, being on time and communicating. If we have any issues in the future, we'll be sure to give you a call!

Gina T.

QHR was contracted to replace a tankless water heater through First American Home Warranty on 8/10. QHR confirmed appointment to assess on 8/11. they did not show, after I reached out I was told, ""technician was rear ended"". FAHW emailed me after speaking to PetAre Maciel at QHR, the appointment rescheduled for Tuesday (no-show) rescheduled to Wednesday. Technician spent 5 min and said he would return with the parts. After 13 days of FAHW leaving multiple messages, emails (VM shut off). QHR finally provided the information to FAHW to process ordering the unit. (claimed to FAHW delay due to death, told us he was ""dealing with the manufacturer). It took 2 1/2 weeks, continued no contact, more excuses as to why the job couldn't be completed. On Friday 9/8 I confirmed the parts were ordered and available. Pete claimed the ""technician "" had been waiting for 5 hours and the warehouse had ""missed placed it"", I confirmed the purchase order, product order, warehouse location and available with both FAHW and Ferguson (warehouse) and provided all this information to Pete. Then he claimed they picked up the part but it was damaged and would pick up a new one at 3pm. I called back to Ferguson spoke to Marcos whom informed me that QHR had not come to pick up the unit, the PO was still open and the unit was available and not damaged. Our repair has been held hostage as QHR will not release the job and FAHW refuses to provide another contractor (claims no one else available to do the job). It has been 4 1/2 weeks with NO HOT water and a small child in the home. QHR is unreliable, unresponsive, deceptive.

Kwi Chang C.

QHR was assigned to us through our home warrant policy to repair some plumbing issues in a house we recently purchased in Santa Cruz, CA. They communicated with us right away, were responsive to calls and texts, and had their technician out at our house within a day and a half. I found him to be polite and professional and he resolved the issue quickly.

Carlos V.

Company was assigned thru home warranty to do some drain repair work. At first the plumber kept in touch via text. A plumber showed up not knowing what was needed and didn't have the appropriate equipment to do the job which was relayed to the main person. Didn't hear back for a day so I called the next day and got no response.
I followed up with home warranty who attempted to contact and they also got no response.

Tanis H.

We were referred to this company through our home warranty co that our realtor persuaded us to buy at closing. They were supposed to come out to our property for a plumbing blockage that was making it impossible safely flush our toilets but kept stringing us along via text. They don't answer their actual phone and their voice mailbox is full. I was initially patient due to it being a holiday weekend, but 5 days in without a toilet that properly flushes, we had to call out someone else. Poor business practice. I also canceled my homeowner warranty with Old Republic based on the fact that they are even willing to use this company for service. They also seem like scammers. Beware!

Emily C.

I'm very please with the work they made in my house, they change our water heater , the guy who came was super nice and did a great job!

Thank you

Sarath M.

Zero stars should be an option on yelp. My water heater was acting up and I was assigned this company by the insurance to check the problem. The technician came and and within a minute claimed that the water heater was the problem without looking at the rest of the house, and claimed that he will be back with a new heater after speaking to insurance. For three straight days they do not respond to texts, or pick up their phone. Their voice mail is full, so I can't leave a message asking them to follow up. 2 days later they updated insurance that they replaced the heater without having shown up to complete the work. Now I am out the service fee and even the insurance could not contact them and they assigned another company to follow up.

Sarah M.

They took my money and didn't finish the job. They don't answer calls or texts.
In addition they were unable to snake successfully so Joe, the plumber, said that hydro jetting was necessary. So I had to get another contractor because American Home Shield was unable to find a hydrojet company. The new contractor said hydro jetting wasn't necessary and proceeded to successfully snake but instead of American Home Shield covering this I had to pay an additional $173 to get a company who knows how to snake. this charge wouldn't have been necessary if QHR was able to snake.