Quality Heating, Cooling, Plumbing & Electric

Tammy H.

We hired Quality because we've used them before and no problem.
Our unit wasn't keeping up,we thought it needed freon. It was actually leaking freon in multiple areas. So we needed to replace the whole thing inside and out. First problem was the electrical. Then they had to go back to shop to get supplies that I would have thought to be with the unit, unless they are piecing together units to save money. My husband is in construction and sees it happen. I had to provide an extension cord for them. For the thermostat it required another size wire for installation and they tried to charge us for it. It's part of the install, not our fault the house has wrong wire! While in attic a slip happened and a dent almost hole was put in ceiling. The workers I encountered was extremely nice, they just felt incompetent at times. Like leaving back door open when I have a small dog, I asked them not to.
The electrician was very nice. Everyone was overly nice. Not a bad thing, but it feels like they're hiding something. Anyway, the electrician looked at everything, he was here to finish the install. He said he forgot something at shop, seems to be a theme. So they left. Come to find out about 4-5hours later I had to call the business to find out what happened. I was told I would be called back. She called and left a voicemail instead of actually talking to me. It could have been the wrong number. The electrician had turned off the a/c, left the attic open, then left the door from garage to a room with a portable a/c (that constantly ran) open. He didn't even say anything about turning the air conditioning off and I have heat induced asthma. I'm also disabled with other health issues. They said it was a medical emergency, is why they left. That's not what I was told and I almost had a medical emergency. My husband was LIVID because they carelessly put someones life a risk.
I finally was able to get to the thermostat and turned on the a/c. We fired them and my husband is using honest people he works with and fixing the ceiling his self.

The icing on the cake is that they send a Thank you thing with prepackaged cookies and say these were made just for you as a thank you because we know there are other choices.

Your damn right! I hope, if you choose them. Enjoy the cookies, which tasted like some of brand.

Jonelle F.

I have been looking for a heat and air company for awhile. However, my friend had them install a new unit. They blew the power and broke her refrigerator AND caused a hole in her ceiling. They are refusing to fix it. They tried to blame the electric company, but they actually take pictures of their work. SO, now they are refusing to fix anything else until she pays. I hope no one else uses this business.

HOW DO YOU BREAK SOMETHING that was NEVER BROKE and then refuse to fix said items. HOW DO YOU PUT A HOLE IN SOMEONE'S CEILING and then LIE and REFUSE to fix it. Make it make sense.

Joe I.

*** edit added some pictures with current date and time to show this is what my unit looks like now. Because the business owner commented this is not what the unit currently looks like****

Two stars only because their tech Amy is great! She should have 5 stars! She is very knowledgeable and knows her hvac!

Company refuses to honor their labor warranty on new installs it took the company more than a year to install my unit almost correct lol. They didn't increase my return sizes or install the pedestal on my unit correctly causing me to lose airflow and cooling capability in my house. Don't let this company con you like they did to me!

I had Quality Heating and Cooling installing unit in March of 2020 they originally installed it and made it unserviceable and inadequate returns for the size of my house according 4 other hvac companies. 1139 sq foot house 2.5 ton unit two 8 inch returns.

So then Quality Heating and Air were supposed to fix the issue it took over a year for them to come out and fix their mistakes after multiple phone calls. They refused to fix the ducts and said they are the correct size, but they did make the unit serviceable.

They put it on a wooden pedestal and it has a bunch of air leaks. In February of 2022 During the seasonal maintenance that they do they came out and sealed around it as much as they could. But could not seal it up properly from the inside or around all of the sides or back because of how they installed it.

So called them ask them to come out and fix the pedestal that they installed my unit on because they installed it on February of 2022. Well they're saying that they cannot fix the pedestal without payment. because the two-year Parts is up on the unit itself and they would have to remove the unit to properly fix the pedestal. But the pedestal is still under warranty and they would fix the pedestal portion for free but I would have to pay them to remove and reinstall the unit. Ive had other hvac techs come out and now say my unit is unserviceable and low quality workmenship with the pedestal.

They gave me a quote of $1,400 to fix their mistake and a separate quote of $850 to upsize my return. Almost double the cost of other quotes I've gotten.

Jillian M.

Jeremiah came to our home and was fast finding the problem and we are all fixed now. No more leaks.

Kristin S.

My water heater stopped working so I called this company to come out and have a look. The technician that came out took one look at the water heater tank and said I would need a new one because it was old and he would get me the price. I asked if he could tell me the price for the individual part that needed replacing. I was quoted $900 to replace the thermocouple and the gas valve and over $3,000 to replace my entire water heater tank. I decided to do my own research into what could be the problem and paid $12 for a thermocouple at Home Depot and replaced it myself with my dads help. So sadly I would not recommend using this company.

Margie F.

Horrible!!!!! Do not make the same mistake I did. I called this company to test the fixed leaks already marked. All that was required was a pressure test. The guy tells me everything looks good I'll pressure test it and it's going to be $475. I said ok and as the job was about to finish he tells me I have found two other leaks that you need to replace the entire line on. It's going to be $2221.00. I said ok send me the invoice. I get the invoice, and two hours later the invoice changes from $2k to $8k.. with no explanation of services. As I'll post in the photos below. The guy said his tech made a mistake in pricing. He stated this is the new price to get my gas turned back on. This is the most insincere company and I wouldn't recommend them to anyone. Steer clear of this price gouging racquet of a company.

Terrill S.

I loved how Joshua their technician took the time to show me the problem and discuss in detail the solutions. He did suggest replacement but gave options. their salesperson, Travis was also very good and gave options, ideas, worked for a good price. I will use again

Jonathan M.

To be fair, I have used this company before for installation of ac and heating units on my home and they were feasibly priced and did a good job. However, the last two jobs I've called them on had estimates as much as $2000 OVER competing companies. Way to overpriced and seems a bit fishy to me. I won't be calling them in the future for any more estimates.

Crystal G.

Quality Heating & Cooling was recommended to me so I called them to quote me on several urgent HVAC projects. They were both the lowest quote and offered the quickest turnaround time, which was important since I needed the work done before completing some other projects. Blake, the lead service tech, was so incredibly thorough and knowledgeable that I signed up for ongoing servicing and maintenance instead of just using them for this single job. I would highly recommend their services!