Quality First Service Group

Daniel N.

I had to pay $270 to have them change a toilet flapper - that's pretty excessive for a $6 part and less than 30 minutes of work. Make sure you get some other quotes before you hire these guys.

Alexander P.

Update: the president of the company sent out a team to finish all the paperwork needed for the rebate. Very happy and glad the company resolved so quickly to fix this.

Ronald B.

If you want to pay 199.00 hr. charged me 445.00 for 1.5 hr's work would never hire again. 1.5 hrs late.

Kate B.

I have used these guys countless number of times. As a property manager with over 3000 clients it is good to have a contractor you can count on to be honest and get the job done right the first time. I highly recommend them, they are the only company I use now.

Arad D.

Took advantage of my elderly parents! I spoke with the owner Howard, he just defended his $4500 bill and offered no help or solution.They dug up the concrete to ""Fix the problem"" after a previous company had said the issue was between the wall. They billed for all the work even though it was not diagnosed by them correctly. They bill you for their incompetence!


Be very carful DO NOT LET YOUR ELDERLY PARENTS DEAL WITH THEM!

Karin F.

Well, I learned my lesson. DO NOT USE the TeamDaveLogan website to find your contractors based on price. Dave Logan only checks for licenses, BBB rating, insurance, etc but not price. So, if I have to do the most important part of the job myself, get best pricing, might as well do the rest cause as I found out, the Dave Logan site clearly does not list all of the best contractors; just the one that pay to be on his website. Yes, they did a good job; showed up on time; they were respectful - basically; they did their job!! But what a whopping bill I got! The average price to replace a 50Gallon tank is from $900 - $1200 - I was charged over $1700!!! Stay away from this company and if you use the Dave Logan site, try to get quotes on the phone.

Jennifer G.

Quality first is just the name of the company, doesn't at all describe the job they do!

PROS:
*First guy was nice and friendly, tried to be cautious about keeping the floor clean but wasn't exactly successful
*Second guy worked hard to try to get the job done, not careful about the floors.
*Company reversed decision to charge for second visit to remedy the situation. After I argued with them about not getting the job done right the first time and after I said I was going to write a review
*Company tried to remedy situation by sending out someone with camera free (normally a $90 charge)

CONS:
*They DONT care about your floors
*Try to charge you when they come back to fix something that wasn't fixed the first time, even though they have a 30 DAY GUARANTEE
*Person with camera also had no regard for the floors, even after I specifically requested it.
*Person with camera tried to say we needed to dig up pipes in a totally different location than they actually are. They were going to get their money one way or another!
*Wasted a lot of my time.
*Left feminine products all over the floor and on other things in the nearby area, which I found later when I went to do laundry, imagine if my sons had found them?

Kris came out on a Sat night due to a drain backup in the basement. Very nice and friendly. The guy was here maybe 45 mins and bragged about knowing what he was doing and that the job was done. Apparently there were feminine products in the pipe. I knew it wasn't me, even though the pipes are for my unit, because I don't flush those things. It had to be a guest I had in my home. I learned this lesson the hard way when I was much younger and had to have a relatives main pipe dug up in their yard and all the feminine products removed. Talk about embarrassing!!! It was an expensive lesson for my relative, and I then became aware that it was not ok to flush them, I honestly had no idea it wasn't ok to flush before that, esp when it said you can right on the package. Who would have known or even thinks about that you have to tell guests not to flush their feminine products? Maybe now you know and can inform your guests, as I will be doing in the future.

Well, a few hours later, we decided to do some laundry and my son took a shower. Guess what, basement flooded again! OH, and did I forget to mention, they are NOT cautious about not destroying your carpet with their feet, or equipment, which has who knows how many other peoples plumbing backup issues attached. My carpeted stairs were really dirty after they left. I will attach photos. They sent someone back the next day (SUPPOSED 30 day guarantee), and this guy was not too friendly, but got to work. He worked for a long time and finally came up and said he would need another hour and needed permission. He said the other guy had only gone 50 ft and he was at 70 ft and kept getting stuck. I was later informed by another plumber (LAKEWOOD PLUMBING, LOVED THEM!), that our lines for our unit are only 40 ft. This guy said he had cleared it and we ran lots of water to see if it was draining. It appeared to be draining. It wasnt cleared though because the other plumbers came with a camera and said the pipes were full of water, which means there was still a blockage. It was eventually determined a city problem and taken care of by them. Now the cleanup crew is here. I will DEFINITELY be leaving a review for them too (the cleanup crew), not happy with them either. I will update this post as I remember any other details.

Shannon K.

Unfortunately, I have been blessed with faulty plumbing. I've actually had a myriad of issues and have experienced different plumbers in Denver ranging from both ends of the spectrum. Today, I had the pleasure of receiving expert service from Nik Lawhorn, who is a licensed Master Plumber with Quality First Plumbing.

I live in a condo and there happened to be a crack in the main drain pipe that I share with my upstairs neighbor. Although, I did need a lot of my wall taken out, Nik not only quickly identified the problem but he also fixed it on the spot. I honestly anticipated this problem to be drawn out over at least a couple of visits, like I've experienced in the past and am extremely impressed.

In addition to being efficient, Nik was also very pleasant and approachable. Better still, I felt like he respected my time, which I appreciated most of all. I would definitely do business again with this company.

I've noticed that most of the negative reviews are all about price. You get what you pay for. Plumbers are not cheap, especially the good ones.

Cindy G.

I wish I could put NO stars. I was charged 314.00 to have someone come out, cut a hole in a wall and tell me I had a leaky pipe! No kidding, really??? 314.00 for a that.... ABSOLUTELY RIDICULOUS! DO NOT CALL THESE PEOPLE! Unless you like to pay 300+ for nothing, I would find a different company!

Jeanine E.

Make sure you get a quote BEFORE they come out. $199 plus a $45 trip charge just to show up!
I am a salon owner and have a lot of plumbing work done as preventative maintenance. Yesterday, there was a water main break in my parking lot and my drain was backing up. The management company wasn't sure what the issue was or who would pay. We used Quality First because they had a contract with the leasing company. Well, I didn't get the ""deal"" that the leasing company gets. I was charged $624 to clear 3 drains, which took the technician 2.5 hours. He left black nastiness all over my white bathroom. He was trying to use paper towels and scrubbing bubbles to clean it up. It took me 45 minutes and a bottle of spray bleach. I have NEVER paid another company( and I have used several) more than $380 and that was a Saturday emergency call. Normally clearing these same 3 drains takes approximately 45 minutes. This is highway robbery and bad, bad service. When I called to make a complaint the woman on the phone was rude and said she would have a supervisor call me, which 24 hours later hasn't happened. Do not use this company! Total rip off for poor service!