Quality First Plumbing

Mary Ann Y.

Bob verbally quoted $1475.00 before he started to repair the City of Palo Alto sewage cleanout in the median. The City installed clean out had a crushed pipe at the sidewalk just about two inches from the edge of the median. October 8th, 2024 Bob came to our home and installed a new Clean Out on the private property location southeast of the original City installed clean out.

We discussed the issue of the City maintaining the Clean Out and I was told by Bob they would, and told by the City they won't. We were discussing if we could connect to the original City clean out and I went to the City for a Permit. I was told by the Building Dept that the owner can not apply for a permit.
We dropped the issue.

Many times we asked for an invoice and not until Jan 21, 2025 we received a call from Bob's bookkeeper, she said the invoice amount $4000.00.

$4000.00 was quite a bit different than the quote of $1475.00. We explained to the bookkeeper the verbal quote on October 8th, 2024 was $1475.00 which is a fair price..

The bookkeeper said she would ask Bob about the bill.
The invoice we received on January 21, 2025 for $2,500.00.

My advice is never rely on a verbal quote, get a written quote.
The trust we gave was not returned.
You would think at age 82 we would know better!

George Y.

Chris B.

Bob is super personable and he does great work at a reasonable price. I'm so grateful to have found Bob. He really cares about doing a good job and charging a reasonable rate - thank you so much for answering the phone despite being very busy and helping me

Anita B.

We just moved to Penticton early November. We called this company to asked if they can provide some work for us for our business. The guy on the phone straight away rejected us by saying 'I pass"" without giving us any alternatives or any other options. I understand they are busy but at least tell us when is their available slot even though it can be months away. Very disappointing and we are so surprised why just turn away business in a very unprofessional way.

Tushar C.

TL;DR: Bob Zamaroni and crew did an excellent job in replacing my aging cast-iron sewer line with a PVC + trenchless system. The pricing was competitive, they were prompt, and I'm happy with the final result.

I called Bob after I had an emergency back-up in my sewer line and had Roto rooter come in to clean it up. I found that I needed to replace an aging cast iron sewer and an old underground sewer from ages ago. Roto Rooter and another company came in with exorbitant quotes and so we reached out to Bob to get another quote.

Though this project happened entirely after the COVID-19 lockdown (with all the chaos), Bob was prompt and his pricing was competitive. His crew performed a professional job, covering a larger portion of the sewer system than Roto Rooter and the other company. I'm happy with the workmanship. Finally, I cross-checked his quote with someone I trust and we concluded that it was competitive.

Bob's crew finished their work promptly, their workmanship looks professional, and we are very happy to have gone with him. Finally, Bob is licenced.

Tim F.

Quality first did a GREAT job for me. They were on time, did the job correctly and were very reasonable. I would highly recommend this company.
Tim

Mike M.

Bob came out and did a great job explaining what I was seeing on the monitor when he and his asst. sent a camera down the line. They really helped me understand the sewer line condition, the nature of the obstructions, and ideas to cut down on maintenance. Bravo!

P L.

Scott's awesome! The home warranty sent out Reilly who could not find the cleanout even after being directed to the appropriate location(s). Scott came out the next day, found all the cleanout, ran a camera, cleaned out the line and even moved some of the tanbark which was covering the front cleanout! For a secondary issue, Reilly's guy removed a water softener drainout from a pipe and ""capped the open pipe"". This stopped a sewage backup opening, but then the water softener did it's purge and GALLONS of water poured out under the house. Again, Scott to the rescue!!! Thanks Scott!!!

Reilly S.

Bob was timely, professional and great to work with. He cleared our line, sent a camera down our sewer main and followed up with a clear description of what was going on. Not only did Bob make suggestions for a long-term fix, he proposed an idea that would ultimately save a lot of money in the the future - coordinating with our local municipality to put in a property line cleanout so we wouldn't have to continue to foot the bill for plumbing. As discussions with the city started, he offered to come back to my property at no charge and talk to the city about the best way to approach cleanout placement. Very happy with Bob's services. Definitely will be using him again.

Matt P.

My mother-in-law had a clogged pipe in her house so I called Quality First Plumbing and spoke with Bob. He sent out Robert and Scott, both very professional and knowledgeable. They had the problem solved shortly and even went the extra step to figure out why the clog keeps reoccurring. Once they were done they cleaned up and made sure everything was put back the same way as when they got there. We could not be happier with Bob and his crew and we definitely recommend Quality First Plumbing.

David C.

These guys are awesome. If you have a little patience and schedule them in they will get the job done. I can't say enough of how they did many jobs for me and saved me so much money. Once I had a busted sewer line and they have this new method called pipe bursting and slides a new one inside the old. Another company quoted me $6000 and Bob did it for $4000. He just finished a job at my house, snaked a line, fixed a toilet leak, replaced a leaking drain line, replaced a water filter, fixed a faucet, fixed a slow leak in a shower, fixed a sink drain line and did everything in a few hours. He is also very honest about costs where other plumbers try to upsell and add many other things he just suggests only what you need and I would trust Bob 100% with all my plumbing jobs.

I can't imagine why people are giving bad reviews unless they might have a bad attitude.

I have had nothing but pleasant experiences.