Quality Cooling & Heating

Cynthia K.

After a nightmare of a time with a different HVAC company our Home warranty reassigned us to Quality Cooling & Heating. Within 30 minutes of my work order getting created, I received a call from Quality to schedule. They had a cancellation and could come within the hour. Yes please! Colby was here for maybe 20 minutes? He quickly diagnosed and fixed the issue, and took the time to show us exactly what was wrong. Now I have a broken capacitor as a souvenir, ha.

I didn't catch her name but the scheduling lady was also incredibly kind & friendly, exactly the type of person you would want to start your day talking to.

By the way, my husband is not a review person but as Colby left my husband insisted that we find a way to leave them a great review so I hope this does them justice. I'm so grateful we got reassigned to this company, they are such a breath of fresh air to work with. Thank you!

Le Green S.

I know the AC companies are having a hard time, but this one failed to come out anywhere near the time that they said they would, and when the technician came out, late in the evening after the appointment window, he said he needed we needed a new blower motor far outside the compressor unit.
I contacted the company During business hours to ask how long it would take to get the partand they said they were waiting for an answer from their supplier
I didn't get an answer for several days so I asked again and I got the same answer.

They never sent the part and they told the Warranty companies it Was nevver reported to them that I needed a new part.


If they didn't know I need apart why did they tell me that they were waiting for an answer from their supplier?

Fast forward a week, and The service tech came back out, and called the office from my house and told them I needed a new blower unit and I could tell from the conversation that they told him he could come over in the morning and get part.

The next evening I contactedthe technician directly
& told me he was not able to get the part.

Quality AC told the warranty company they had resolve the issue and closed the ticket

I contacted the warranty company and they had it re-opened with quality air,
I ended up just paying To have one installed out-of-pocket because after all it's 100 - 105° In the Austin area right now.

Quality never followed up on the reopened ticket-

Carol S.

Quality Cooling & Heating replaced my HVAC around 6 months ago and it made a huge difference in my electric bill. I have an all electric home. Every single person that I have worked with, from technicians to the lovely ladies on the phone, have been extraordinary! And that's unusual these days. I've had to work with many service reps and have ended up so frustrated and angry, and this is the ONLY company that is 100% dependable in their quality of work and service. I completely recommend them for anything you need. And I do not say that lightly as I am not easy to please.

John B.

Yet another company in Leander and the surrounding area who says they offer 24 hour emergency service but really doesn't unless you ha e a service contract with them. False advertising house ws 90+ degrees didn't care stopped making calls at 8pm. If you don't offer emergency service stop lying to potential customers. This is just another reason this town has turned to CRAP. No sense of truth, honor or customer service. Sad when yiu contact a dozen plus companies who claim they offer 24/7 emergency service but it's a LIE just to get you to schedule service at a later date as if you don't need service now and are willing to be over charged later. Kiss my rear end!!

Liz R.

Colby is awesome, he is very professional and quick to get the job done. I have never been disappointed with any of the service folks I have had at my home.
The office ladies are very understanding when I call soaking wet with sweat and with temperatures 78-80 degrees in the house and AC is set on 72.
I don't believe I will ever call anyone else for AC repairs. I have used several in Georgetown and am so glad I found Quality Cooling and Heat!!!!
I have been using them for a couple of years now.

Rachel E.

Amazing service, friendly staff, better prices and availability than their competition. Tyler was super nice, answered all my questions and really helped me to understand any issues and concerns that I had. He is knowledgeable and took the time to explain everything he needed to do, he took pictures in my attic and gave me excellent recommendations on how to keep everything in tip top shape moving forward. I would I highly recommend Tyler and using this company for your heating/cooling and venting concerns.

Kelly H.

Wow! Came out and helped me in less than an hour. Luckily a quick fix! No runaround. Very impressed and grateful to have cool air again! Thanks, Daniel!

Sassy M.

Daniel was very knowledgeable and able to fix our problem quickly. Katie in the office was great to speak to and a good person to have representing them. Even with all the heat and many calls I'm assuming they came out the same day (Actually within about 4 hours). Good on letting us know when they were headed to our house. Overall no complaints. Thank you

Dusty M.

Showed up quickly to troubleshoot my A/C issue. They quickly isolated the issue, replaced the bad part, verified the fix and were done in 30 minutes.

Tracy R.

Cedar Park

AC tech was very thorough and knowledgeable regarding the type of AC service requested.