Quail Plumbing

Steven S.

We were looking for an installer of the Nortiz tankless water heater where on the Nortiz website the closest vendor listed is Quail Plumbing. I called to get information where the lady at Quail stated they would need to look at the schedule for the tankless water heater expert to come by for a quote. We scheduled for Friday, January 27th. Dave arrived around 4:30pm on the 27th. Dave was extremely anti-tankless water heater telling us all the negatives and the expense compared to a standard tank water heater. Very odd where I'm personally aware of a family member who has had a Nortiz tankless water heater for 10 years with no issues! Dave said he would get back to us no later than the following Tuesday, January 31 due to the holiday on Monday the 30th. Today is February 7 with no communication from Dave or Quail Plumbing! This is horrible customer service where I will apprise Nortiz corporate as they cite Quail on their website. Since I have been dropped by Quail as a potential customer willing to spend $3,000.00 I called BeeBe plumbing who came out 40 mins after my call, gave a me quote that day and scheduled the install! This is proper customer service where I highly recommend Beebe plumbing.

Nadine B.

Quail Plumbing is wonderful. The owner came to my house to check out a leak I had, knew right away it was my water heater and I was able to schedule service the next day. I highly recommend Quail because they are honest, dependable, knowledgeable and do quality work. They are not one of the large companies who advertise all the time and charge exorbitant amounts for work - they just let their good work and customer service speak for them!
Heath came to my home and installed my new water heater and was as nice as can be. He worked efficiently and with a smile! Explained everything to me and even asked before he left is there was anything else I needed help with. Actions speak louder than ads!! Love these guys!

Linda J.

I was creating a bathroom out of a large laundry room and needed extensive plumbing in the house and to tie into our septic system outside. I got three quotes and picked Quail Plumbing. The owner himself came out to quote the job. He was professional and knowledgeable AND helpful with some tips on how to make the job better. We received his quote in days. It was mid range, and since I liked the owner I picked them.

Well, his staff was just like him; courteous, professional, knowledgeable, and helpful. They started one week later and were on time everyday. The project took one full week and each day I was able to see the great quality of work that had been done. I've had other big jobs done in my house with remodeling and so many times there is a day or two skipped and I would have to call the contractor to know what was going on. Not these guys. Everyday a full crew worked on the project until it was done.

I was very impressed with all aspects of Quail Plumbing, from the initial meeting with the owner, to the work that was done, to the professional staff, and at the end the billing. I highly recommend Quail Plumbing for quality plumbing at a good and fair price.

Rhonda N.

We have a service agreement with Pipetech Plumbing, who I hope to never use again. Pipetech tried to tell me I needed a new water softener & water heater. Because the water softener was still under warranty from Quail Plumbing, I had Quail come out to inspect it. Turns out it was working perfectly. Greg spent about 45 minutes checking it over and making sure it was regenerating properly. Greg was very professional and friendly. He explained how the system works and put extra salt in the tank. Even though we have a service agreement with Precision Air & Heating & Pipetech Plumbing, I would not hesitate to use Quail Plumbing in the future. They are reasonable and trustworthy.

James G.

Have used Quail plumbing numerous times and both family and friends have been happy with quality and value.
One of my customers mentioned she was struggling to come up with the money she needed to pay Xxxxxx Xxxxxx again. The ""again"" spurred me to recommend Quail. She contacted them. They performed a comprehensive inspection and saved her 100%. Not a typo! She did not need ANYTHING!

I did not mention the company because it does not matter. If you need (or think you need) a plumber CALL QUAIL!

Sean B.

These guys are awesome. I had attempted to change out the heating element myself in my water heater. It didn't work so I gave up and called them late on a Saturday. They said they would have someone call to help me in a few min. The tech called and asked me what the issue was and it was a simple fix that I was able to do myself.

He was awesome and it saved me a
Service fee for a easy fix. I will be calling them the next time I have an issue, because I know I can trust them not to cheat me.

Howard S.

Although my wife and I have a home warranty, we have reached out to Quail on 2 occasions when the delay from the warranty company was too long. In each instance, Quail has been to the house within a short time. One time they replaced the diverter in the shower/tub that was leaking badly and on the other occasion fixed the broken innards of the toilet. Both time they were on time, quick, and clean. You would have never known they were there.

Mary S.

Quail Plumbing has been great! They came out when they said they would and finished the job efficiently. They discussed the problem with me and gave me option on how we were to proceed. I would recommend them to anyone. I appreciate service people that have worked in the area and are familiar with our neighborhood of 50's tract housing. Call them with any plumbing problem and they will come through for you!

Kevin M.

At the top of my list of positives..NO SURPRISES! The plumbing tech arrived on time, explained what was needed, fixed it quickly, was very clean and neat about the work, and the price was a bit lower than I expected. The work was water main pipe, so was critical. I'm very happy I called Quail.

Honestly C.

Quail Plumbing is only getting 1 star because 0 stars is not an option. Techs are inadequate, ill prepared and demonstrate poor use of time; same goes for the office staff. I found that they do not take any ownership for their mistakes but instead put the blame back on the homeowner. Incredibly rude and unprofessional.
Save yourself the frustration and choose another company.