Putman & Sons's Plumbing

Jean M.

We have used Putman and Sons three times this past year. Each plumber they have sent out has been courteous and thorough.

Dewayne tested everything and found another problem that would have caused further water damage.

Plumbing labor is expensive. Putnam is not cheap. Could we find someone less expensive? Perhaps. All I know is each member of their team they have sent us have been top notch.

Nathan Y.

Came out quickly and worked through solutions when we had a basement backup.
Would recommend them to come out.

Patricia L.

We have used Putman and Sons previously and have been very happy with their work. On this visit they fitted a backup sump pump, and replaced a water heater and kitchen faucet. The work appears to be good. Unfortunately, some wood blinds that were laying on the basement floor about 6-7ft from the repair work, are soaked, and have mold growing on them. The blinds have been on the floor for 10 days while the painters are in. The plumbing work was carried out 6 days ago. Only the blinds closest to the work are affected.
The blinds are old and , although damaged, it's more of an inconvenience to have to wipe them down with mold and mildew remover. I was not expecting the company to replace them. However, I thought that the company should know that their reputation was not being upheld. My call was transferred to Mr Putman who was not interested in what I had to say, and continually talked over me. He told me to ""listen to myself"" and suggested that the blinds were moldy due to damp in the basement. The main issue here is the attitude of the owner, who did not listen or give any assurance that the situation would be addressed. If there was a big problem it is doubtful that it would be resolved amicably.

Dee B.

Really high standard work with plumbers who respect your home. Becky is fabulous in the office . I definitely recommend this company after working with them for a number of jobs and renovations to our home over 20 years.

Dee B.

Will continue to use. Very reliable and hard working group. Always respectful of your home. My advice - use this group of people, may cost. little more but definitely worth the money. Woman on the phone is amazing - very kind and polite.

Brian S.

We had a leaky toilet, they were able to show up 3 days later! Told us what was going on and what the repairs were going to be and offered to swap out to new toilet if we wanted to (couldn't get one at HD/Lowe's), so he was able to reinstall existing without leaking.

Christine W.

Second time tried calling for water leak
They can never come out.
Women who speaks to you on phone rude and unhelpful.
Will never call them for service again.

Ken R.

He did some damage and charged us to fix it!!!

Sarah H.

Fantastic job. Problem wasn't fixed the first time. Second visit was scheduled in a very timely fashion and technician was professional and empathetic. He worked with our family regarding fees for the service. He was also informative and efficient. Would use this company again!

Anthony K.

All fee, no service

3 weeks after calling Putman for help with a leaky bathroom faucet, a technician arrived to tell me I had a leak (Duh!) - $150 please! Though I asked about the part leaking, no detailed info was supplied (my own research later identified a quick-connect part). He left saying I would be contacted ""tomorrow"" in/re part availability. A week later I had to call them to find out that nothing had been addressed yet but, they'd get right on it. Several days later they did call back to say that the part was not available, I would need to replace the faucet.

In the mean-time, I contacted Delta Faucet. Not only was the part available, they shipped it to me for free. (It has since been installed, by me, in @ 15 minutes.) I paid $150 for the lessen learned.

I was aware of the service fee but, expected some type of ""service"". I paid $150 and received no service, other than what I had to prod out of them, and then, they either lied to me about the part availability or, were too inept/lazy to find it - same result. I feel taken advantage of.

Bottom line advice - unless you have money to flush down the toilet, do not call a ""professional"" plumber unless it is absolutely necessary. If you do need a plumber, do not call Putman.

I'd also like to take this opportunity to giver 5 Stars to Delta Faucet customer service - they were great!