Purple Mountain Plumbing

Jackie S.

Jacob was awesome. I had the in and out pipes from the water heater leaking and I called him and he responded right back to me with a price after texting pictures of my problem. I would recommend Jacob at Purple Mountain to anyone with plumbing needs. Nice, Honest and Professional

Michael G.

Jacob is a solid individual and contractor. We worked together on a gas line bury. He took his time to make sure he did everything in order and didn't try to rush anything. You can tell he loves what he does and loves his customers well. If you're looking for someone who communicates and goes beyond expectations, he is your guy!

Matthew T.

Had an outdoor pipe freeze. Purple Mountain fixed it within their minimum service charge quickly. Very friendly and easy to work with. Will definitely use them again.

R P.

Jacob came to my house after the the end of his work day and changed out a gas hot water heater in no time at all. He didn't charge me extra and what he did charge was very reasonable. I highly recommend him for any plumbing need you might encounter

Helen R.

I was watering my plants outside and realized my water pressure was low. I thought my water hose was the cause, not realizing the water was pouring into my crawlspace. Apparently a pipe froze and cracked causing the mess. Luckily, I realized what was happening. Unfortunately this was on a Friday, i new nothing would get done til Monday. I called Purple Mountain Plumbing. The gentleman that I spoke with was very polite. He told me he knew what the problem was and scheduled an appointment for Monday at 1:00 with an hour window. I said perfect! I cleaned up the mess and obviously didn't use the water hose. I waited 1:00, 2:00, 3:00 then 4:00 no show. I called a few times in-between, left messages, no return call. Luckily I called a DIFFERENT plumbing company and the very polite gentleman came within the hour, fixed the pipe and was gone within the hour. I would not recommend this company. It was very unprofessional not to have returned my call and to be a no show.

M O.

Response to ownder's public comment to my review:
How many times did I ask you if I needed to pay you anything? How many times did you say you would invoice me? When you came on 4/26/22 to help I asked you how much for that day as it was not planned, (we waited your availability) and I paid you that day with a check prior to you even invoicing me. I also paid your requested deposit on 4/26/22. I thought you had purchased 2 toilets, and did I not reach out to you to ask you if I owed you for a 2nd toilet? (You told me it had not been ordered.) If you think I owe you more money, minus the cost for toilet installation which is paid and not done, then you need to bill me so the bill can be reviewed. When you had me on the phone yelling at me and I was in tears starting to cry I told you, ""I can't talk about this right now. I am hanging up now. Goodbye."" Then you texted me trying to argue with me telling me, ""I don't appreciate you hanging up on me."" I am the customer. You had me in tears because again you were telling me I had to back up deadlines because of you. This was the 2nd time you attemtped to fight with me via texting. Mature business owners do not make their customer cry. And if I was a man, you would not have done what you did do to me. Others I employ on this remodel have complained because you put them behind and they had to clean up your work mess. I myself hauled the crating wood, bands, etc from the bathtub (which you could not get into the house for 10 days) to the dumpster. You left that for me to clean up. I myself scooped and put dirt and concrete debris from the bathtub installation into a large orange builders' bucket. This filled the bucket and I hauled it to the dumpster as you just left the trash instead of taking it out yourself. I did this so the tile person could work without having to clean up after you again. You removed the toilet and then put it in a bedroom. I had to pay someone to take the toilet out to the dumpster. You and one other person are no longer working on my home as not reliable. Everyone else is happy. I pay right away. What a shame that when a customer asks you to keep your time commitments that you believe the customer is too demanding. Perhaps if you showed up when you commit to being at a job you would not think the customer is too demanding and rude. Do you really want me to type out every date you said you would be here, and you did not show up? I think you will be very embarrassed if I type all these dates as well as the dates you didn't even bother to let me know you were not coming and then did not respond to phone call and/or a test. It is not demanding trying to coordinate others work around someone who does not show up. Perhaps if you don't bully a female customer and the customer has to tell you goodbye and hangup the phone you wouldn't think the customer was rude. I am not demanding. I am kind and I do not yell or shout. And in fact, I had consideration for your personal situation, and tried to work with you. You arrived one day, when not expected, and while I was talking with another plumber. I was trying to decide if I was going to change so I could get the work done. You saved me the trouble as you came the next day, again unexpected, and told me that I was not a good fit for your company. Note, for weeks instead of getting a different plumber I tried to be loyal to you understanding your personal situation. And here I thought I was being flexible agreeing to allow you to work one night from 8:30pm to 12:30am and another night 9pm to 11:30pm. And here I thought I was helping you when you told me you were too busy to keep the deadlines but if I allowed you to work in the evenings, you'd get my job done by the deadlines. I stand behind my review.

Nicole S.

Jacob was phenomenal! We have been without hot water for nearly 4 days. Jacob came to the rescue with professionalism and integrity. He installed TWO water heaters for us. He was on time, kind and gave us such a fair quote, we had no doubt he would be the installer for us! We highly recommend Purple Mountain Plumbing Co for all plumbing needs.

Nettie R.

My kitchen faucet fell off and I could not turn the valves under the sink, so I had to turn off water to the entire house. Jacob arrived promptly, changed out the faucet and valves quickly, cleaned up the area well, and the price was reasonable. Pleasant and explained everything to me. He's my new go-to plumber.

Jordan J.

Water heater was leaking. Arrived on site within 24 hours and called in city inspection immediately. Great to work with.

Leslie J.

We needed a water heater replaced. Jacob was so awesome at responding quickly and helping us get a new one installed quickly and efficiently!! I'd definitely hire Jacob again for any of our plumbing needs!!