Purity Environmental Plumbing Inc

Coleatha B.

He does not clean up after himself and if you don't watch him he's not going to do everything he promises. He does not answer the phone when you call about a job he's already been paid for honoring his warranty I'm calling thumbtack and my credit card company I paid $2,000 11/23/21and have a leak 11/24/21 and he's not answering

S S.

If I could give purity environmental plumbing no stars I would. In August 2017 I was faced with a huge project home that my father left me after his passing. On that day that I hired Steve to replace a sub pump and put in a new liberty back up system because of 10 inches of water in the basement he totally took advantage of me. He knew I could not access the house because the mold smell he decided apparently that he didn't have to replace the sub pump. Because of his misrepresentation of completing the job the basement drain field was impaired and overworked by him not completing the sub pump work. I hired someone else to put in a new sub pump and fix his messy work and had to Fix the water coming into the basement from the drainfield. I have since filled court action and Steve did not show up. Now as the pictures show I am faced with the other project that was below any professional standard by Steve with Purity Envionmental Plumbing. The second job I hired him to do was to remove a bath tub enclosure and put in a shower pan for a standup shower I just learned he did not tie in the plumbing on the second floor TO ANY drain.. When I was cleaning the New shower stall I was running water and water came from the upstairs down to the main floor through The light fixtures. Steve is a crook and Comes across as much different. I am on my way to the court again to file the second complaint.

Scott S.

Started a job 2 weeks ago and finished 95% of the work. Called at least 10 times and also texted about 15 times to finish the job which I found on HomeAdvisor. The only way I got the job done is HomeAdvisor called him ""I think they my have threatened to take him off there site if he didn't finish the job"" that's my thought and wouldn't you know after complaining to HomeAdvisor all the sudden he called and wanted to come right over. The funny thing is he just emailed me and told me how bad of a person I was, but all I wanted was the job finished which I already paid in full. He left such a mess two weeks later I'm still cleaning up his mess. If I could give a zero I would, but just wanted to let everyone know buyer beware because you never know what you're going to get. If you're a gambler this is your guy!


This is his exact email he sent me: You are an ungrateful despicable person and thank god I don't have to do anymore business with you

Update: Look at this company's better business bureau ratings online and complaint (complaint not from me).

Jennifer B.

We hired Steve to come fix a pipe in the basement for 1/1/16 at 2pm. I received a text at 1:20pm asking if he could ""come by tomorrow?"" I didn't see that until the appointment time. Mind you we had also stayed home and skipped a New Years Day lunch that we had been invited to because of our appointment with Steve. Anyways, we said yes and he said he could be here at 10am on 1/2/16. It's now 11:45am and he never called and never showed. Skip this guy and go with a real professional that actually shows up for scheduled appointments.

Lisa D.

I used Purity Environmental one time several years ago.....and STILL haven't forgotten how HORRIBLE he was and what a total RIPOFF he was. I'll NEVER forget. I paid a BOATLOAD of money to have him install a backflow preventer valve in my basement, as I had been flooded multiple times from the city's sewer system backing up through my pipes. He jackhammered my basement floor - made a complete mess of it - to install this. Then, he asked ME to keep and somehow discard of the concrete. I STILL have it to this day in my garage in a bin on wheels because I have no way of discarding of it. The garbage collection won't take it. I'm an older female living alone and I have not enough strength to lift it, nor a vehicle in which to transport it, even IF I knew where to take it. Furthermore, about a week or so after he installed the valve, my basement flooded again. I called him back and he told me he would come back out, which he did. But he didn't do anything other than look at it and say it was done correctly. Obviously, it wasn't, as my basement continues to flood multiple times per year still today. THEN, he had the NERVE to ask me for gas money for having to come back out. Seriously, you can't make this stuff up. I would absolutely not recommend him to anyone, ever, not even to my worst enemy. Save your money and find a REAL plumber. This guy is a joke and a con/scam artist!

Ardel P.

Had Steve come out to replace a pressure tank. He was quick in coming out. He installed the tank and I thought all was well. After a week or so I noticed water on the floor and thought it was just sweating. After some time I realized it was more than that. I called Steve and he said he was very busy but would contact me in a week. That never happened. I called him again, and left him a message. Still waiting for a call back

Robert D.

On Tuesday December 23 my hot water heater went out. I was out of town on the 24th but called a service that must have then forwarded my call to Purity. I received a call on Friday the 26th @ 4pm +/-, from Steve. He wanted to come out that night to fix my water heater, but I was out of town and would not be home until late 12am. Steve said that "" I will be at your house at noon"" Saturday December 27th. I waited until 1pm and called Steve, he did not return my call until 1:30, it was a text, that said "" I got held up"" will be at your house @ 4pm. I said that will be fine but earlier was better since I had company from out of town that I was planning on visiting with. 4pm came an went with NO STEVE. After 3 calls and 2 texts @ 6pm +/- I got a text from Steve saying that he had a family emergency and will not be able to make it. Steve is a joke and I would never do business or recommend him to anyone...

Rick W.

Still waiting for a receipt after more than 6 weeks.....many apologies but no follow thru on promise to get me my receipt, which means I have no warranty.

Rick B.

Steve Olson installed a hot water heater. The connections were loose and leaked gas for 8 months until I noticed. He warranties the installation for 12 months, I called him after 8 months. He committed to coming out and fixing it 3 times. I took off time from work twice waiting for him. He never called to cancel. He just never showed. I called him many times. I think the only times I could actually reach him were when he did not recognize my number. I eventually realized he was never coming. He was very personable. But shoddy work and unreliable. I finally paid someone else to finish his job.

Gee S.

Steve from Purity Environmental Plumbing came out in March 2013 to replace my sump pump for $400. He wrote on the invoice that the sump pump was under warranty for 5 years. September 2014, My sump was out again and water was accumulating in my basement. I called Steve left messages, no return phone call. I finally had to call another plumbing company and paid $475 to have a new one installed. What a crook.