Pure Plumbing

Nancy T.

Uriel was very efficient and explained in great detail. We really enjoyed working with him

Glenda G.

A few days ago I felt the urgency of calling a plumbing company, my living room was flooded and water was running in the garage, I made the best decision by calling Pure plumbing, Uriel showed up, he quickly found the problem, He explained to me step by step what I had to do, we had to wait until the next day to start with the repairs, so Uriel left me a tool and showed me what I had to do to be able to have water for at least 10 minutes, the next day Uriel and Chase arrived, they both were kind, very efficient, very professional, they did a extraordinary job, I couldn't ask for a better job, definitely 100 % recommended.

Paula S.

We had a leak in our front yard in the flower bed. Another company provided me with a quote that I felt was a bit high. Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone. They offered to come and take a look at the problem and provide a free estimate. The plumber came and said it would cost $325 for an estimate. I told him what the other company told me was the problem but he said he had to make sure himself. Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free. After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well). His verbal quote was almost twice what the other company quoted me. He did offer to take the $325 cost of the estimate out of the repair price. However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate. I asked him to wait outside so I could contact my husband to see what he wanted to do. I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week. Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work. After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed. I contacted the office the following day about my feeling misled on the "free estimate" and the invoice. The person told me they would talk to the supervisor and get back to me on Monday. On Wednesday, I still had not heard back so I called them again. The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate. It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious. She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.

It is now Friday evening and I received no resolution and still have not received a revised receipt/invoice. I would not recommend this company at all. While their free estimate claim may not be fraudulent, it is completely misleading.

Jordan J.

Our toilet was clogged and a sink. They checked all of our bathrooms before getting started to make sure of the location of the problem. They fixed everything in under an hour. Jordan and Yurel were incredibly nice, respectful and efficient. Will definitely use them again.

Kris Y.

No words can express how grateful we are for Pure Plumbing's awesome plumber, Ryan, whom we had the pleasure of meeting today. The company was very responsive in providing exactly what we needed. We spoke with manager Jared over the phone to schedule our first appt and he was very helpful in explaining the process and letting us know what to expect. There were no surprises. When Ryan was here, he was thorough and detailed and very friendly and kind to us. We really do appreciate their customer service and down-to-earth approach and certainly wish that there were more companies and contractors around here who can operate with the same attitude and professionalism as these guys. Definitely keepers and happy to know them as our go-to plumbers!

Elena S.

Daron was amazing! Actually the entire process was much easier than anticipated. We had an urgent need and I was SO pleasantly surprised that someone would be available within an hour. Then Daron arrived and quickly assessed the problem, gave us several options and explained everything in detail. He was thorough, professional, friendly and put us completely at ease with the whole process. He went above and beyond in several ways and has acquired us as Pure Plumbing customers for life!

Elizabeth P.

I was very impressed by Daron ( master plumber) professionalism and his level of knowledge. He showed up with his co worker
Uriel and did the job. He also followed up whenever I called!!! I highly recommend pure plumbing.... the office people were super nice too!!!!

Tina M.

This company was here the next morning (I called on Sunday). They sent Daron Branch, who is a highly trained specialist in many water needs. He was clean, neat, kind, educated, and excellent in every way. I will call him again if I ever need another repairman. He talked me out of replacing my second water heater because he found the repair FAST. He had all the parts on his truck. Their phone number is 469-525-0000. They are located in McKinney and arrive fast. Daron was diligent and very very fast.

Debra K.

This is the 2nd time I use Pure. They are my new and favorite plumbing. As a single female, I trust them.

David E.

Very friendly and honest. Great to work with and were able to diagnose a difficult issue. Did not try to sell me on extra services, etc. I would recommend.