Pure Plumbing

Robert M.

I wrote a raving review for my first experience with this company. My second experience compels me to re-evaluate.
A friend who is having significant health issues needed an outside spigot replaced before the Arctic blast arrived.
I recommended Pure and called for her. I explained the issue and was told $125 for the job. Arrival window was 8-5.
Confirming email 10-7. Tech did not arrive until after 8 pm.
Was told 125 was only to show up and replacing spigot was an additional 295.
I was shocked. Under the circumstances and since we had waited all bloody day for this guy - under duress, I said do it.
Then the fun began. The tech had a helper who had difficulty in opening the lid for the water meter. Then the helper did not get the water turned off at the meter which resulted in a geyser of water shooting up.
Total time for this was about 30 minutes - paid over $400.
I paid for my friend as she did not need the stress of canceling and getting someone else.
Very disappointed with being told one price and paying another.
The tech said he "couldn't make any money at $125"
Guess you can when you charge 3x quoted price.
A very disappointing experience.
If you have to choose them in a pinch - I suggest you get the price in writing in advance, especially if you are going to wait all day for them to show up.

Anthony P.

Ok, so I've called Slate Plumping to get some residential plumbing issues taken care of and was told that Pure Plumping had taken over their residential work. Set up an appointment early appointment between 8 and 11 on a Monday for Friday. Received a text reminder Thursday the day before that my appointment was from 10-1, no big deal ok! Waited until 3:05 Friday afternoon and called to see if they were coming out to my house. I was told that someone would be calling me to let me know what was going to and it's time-stamped as outgoing on my phone. Never received a call back so I called today 12-26-23 and asked what happened that nobody came out or called! Her reply was she could see a phone call AT 3:05 that an Office Manager called me to let me know they would be out there at 6. 1 that was my phone call to you and 2 nobody called or bothered to show up at 6 like she said.

Aaron B.

Great Team!!!
Responsive and Professional
Will definitely recommend their services to my friends.

Sue K.

Poor quality of work. The issue re surfaced within 30 days. Pure plumbing entina that their work is guaranteed for 30 days but they did not honor their warranty. The person who came by the second time did not want to do any work without charging a higher price for the same work and walked out of the house while I was still talking to him. I would never use their services again. Beware of their company's plumbers- Dillon and Darron Branch. I spoke to the company's service manager and he was not helpful either. He mentioned he will refund the amount I paid the first time around and I am still waiting for the refund.

Chip S.

Service: Immediate, friendly, kind, thorough, and honest
Bonus: 24/7
We were sold on their honest customer service

Just the phone call made my day when she said they would send someone out right away. We will definitely be working with them.

-Accurate Leak & Line aren't general plumbers...I think they only do line replacement from what I gathered
-A#1 Air & Rescue air and plumbing only assigns unreliable time windows

Thanks again Pure Plumbing!

Theresa M.

We used Pure plumbing to replace a faulty kitchen faucet. Daron arrived as scheduled, was professional and did a thorough job. I would definitely recommend fPure plumbing for your plumbing needs.

Emily N Chris S.

This business is amazing! We had a late night, after hour emergency and not only was our call answered but Jacob left where he was immediately and got to us in 30 min. He was able to quickly assess the situation and come up with a fix that left everything better than before the leak happened. I highly recommend Jacob and Pure Plumbing. They have gained another loyal customer and I will without hesitation recommend them to anyone with any plumbing needs.

Meagan B.

Our hot water heater died last night and we called Pure Plumbing since they are one of the few places open after hours. Jacob picked up right away and was at our house within a couple hours. He was friendly, helpful, not sales-y, not rushed, and explained everything to us well. He was even available to replace our water heater the same night (late!) but we had him come this morning. He was reliable and did a great job. We will definitely be recommending this company to our friends!

Cassie W.

Unfortunately I cannot recommend this company. We called them to come work on 3 repairs. The first 2 were very simple yet we were charged $168. The major repair was to unclog our shower drain that was not draining. The plumber was unable to drain it because the handyman who redid our bathrooms 4 years ago washed grout down the drain which overtime formed into cement. Therefore it needed to be addressed from the outside by digging under the house to replace the p trap. This company quoted us an outrageous amount of $7800!!! We had 3 other companies give us estimates which came out to $3800, $4600 and finally $2650. Obviously we hired the cheapest one and the job was done perfectly! Clearly pure plumbing is money hungry, so beware!

Bruce P.

Thanks again Robert and Usmani for your excellent service provided to us. Keep up the great work and you are going to keep this customer very loyal!