Purdy Plumbing Repair

Alysha M.

I would use Purdy Plumbing again in a heart beat (if needed!)-- they called to confirm I was using a home warranty for my hot water tank and asked a few questions, very friendly! They said they would call back after looking at the schedule. A few minutes later I got a call from the plumber asking if he could come now and he said he wasn't far away, thankfully that worked out. He was very familiar with the process that needed to be taken since it was going through a home warranty and explained everything to me. He was very patient considering he knew he would have to call a call center. Once he got the go ahead it, he got to work and made it seem easy. He was very efficient! He also did a great job cleaning up afterwards and asked if I had any questions. VERY happy customer

L E.

I hired Purdy Plumbing to maintenance our tankless water heater. Richard
Came on time. He was very professional and personable. He answered all my questions. Tammy in the office was very kind and scheduled me quickly. I would recommend this company and will use them again.

Debby K.

6 weeks without hot water. We have been working through our supplemental home warranty provider, which ran us around for weeks. 1.5 hour wait times on hold just for step one. Anyway, 1 plumber, 1 electrician and 4 weeks later, Rich at Purdy came by and said that our tankless hot water heater needed to be replaced. Pretty shoddy original install in the end. So they shuffled their heavy work schedule and got us a new, upgraded water heater. The customer service was excellent and I felt great confidence in their knowledge. Thank you to Tami (should be on the wish list for any Customer Service business), Rich, Richard and Mitch - professional and communicative plumbers. We now have a better performing hot water heater and my stress level has taken a nose dive. Thank you, Purdy!

Emily W.

I used my home warranty to fix a plumbing leak in my bathroom. There was weird miscommunication between what I'd told the home warranty company and what they told Purdy, but we got that cleared up on the scheduling call.

They were flexible with my schedule and were at my home on time. They wore masks and kept everything clean.

Not only did they fix the leak, they also discovered that somehow the hot and cold water was revered in the shower, so they fixed that at the same time.

They happily talked me through the repair and showed me what they did. I would use them again.

Nancy O.

This business was recommended to me, however, I found that their charge for a service I had previously had done two week prior was ,over twice the price or another plumber. It took two weeks to order a part and complete a job, causing a slow down in other work. The plumber sent was competent, but had a nasty attitude towards me and expressed it. I was paying him--look elsewhere.

Kevin R.

Our shower valve broke last night and was continuously leaking water. Called these guys in the morning and they came out early afternoon and fixed it in under an hour. Reasonable price and Richard also gave me tips on how to improve water pressure. Solid small family business

Michael B.

Richard came out to my house to work on two jobs. The hard one was a faceplate on a shower valve. Unlike the previous plumber, Richard realized that the cartridge was not originally installed quite right and invented a fix that saved the problem. After going through two other companies, one big and one small, I believe that I have found my plumber.

Debra T.

They came out to my house to do the repair in the first man was very nice but didn't have the proper equipment to finish the job. So he left the next person that came over was horrible and nasty and rude and they literally left feces all over the floor and didn't clean up the mess that they made. Save yourself the trouble and the expense don't call these people

Shelly W.

On June 7, 2007, the year after we bought our house, we noticed a leak in an outside hose bib. We called Purdy Plumbing to come out and repair it. He was here for 25 minutes. Installed an 8 inch hose bib and nipple and reconnected it to the existing plumbing. He used a ""frost free vacuum breaker"" valve. When recently moving furniture in that room, Behind our big roll-top desk, we found that the whole wall was black with mold and the carpet beneath it was as well. All this damage after charging us $191.69. I'm sure to fix it, it's going to be several thousand dollars.

Susan F.

Came a week ago for a leaking sink. They had to order the parts and came back a week later to fix it. Arranged my schedule to accommodate appointment to fix the sink. They were coming between 10:00am and 12:00pm. At 12:30 I called and the receptionist who is very friendly, said they were running behind. I understood that. However they did not arrive until 2:50. Frustrated because I actually have things I needed to do and was lucky I had the day off from work to even be there at all. I waved to the guy in the truck while talking to him on the phone even though I couldn't see him and told him I was here. So I left the door ajar waiting for him. after about five minutes I closed the door because it was cold. A few minutes after that he walked in without knocking. That was a little unsettling and asked if he would knock in the future. So then he gets mad! The gist is he told me I was lucky he was there to fix my sink as the guys that were supposed to fix it were delayed with another project. And that it would have been a couple more days if he hadn't come. Well I let him know I had arranged my day to be there. He seemed to think my time was irrelevant and should be apologizing to him for not being grateful he showed up late and yeah, I will just sit at home waiting all day again yet another day because they were not going to be able to come if it hadn't been for him. And I missed taking care of important business I needed done waiting the entire day for a morning appointment. Your customers time is important, we make a point to be there according to the appointment set up. The complete rudeness is appalling! And never just walk into a customers house without knocking!