Puma's Plumbing

Carla P.

What a horrible experience. I bought a new kitchen faucet through Lowe's. I waited 1 week for a call from Puma's, then another 2 weeks for my first visit to check out the simple kitchen faucet change. The repairman told me I had to buy new hoses for my sink. I asked him to write down specifically what I needed. After he left I went straight to Home Depot to buy the hoses. He didn't specify the size, so the customer service rep recommended I buy both sizes. I did. Another 2 weeks for Puma to come out for installation. When the repairman arrived, he said it was not the hoses he wanted. UGH! Even after I showed him his hand written note, he still had to go get new hoses. But then he forgot his wallet. I forked out another $20 to get the right hoses. He kept my change and finally completely the work. Then, upon his departure, I had to get my brother to come home to tighten his installation as many areas where just hand-tightened. When reviewing the charges on my Lowe's account, Puma charged me for the hoses again. 5 weeks and 4 hose purchases for 1 faucet. What a nightmare. UGH. Never again.

Michael L.

Super service! My gas line rotted through and I had 3 estimates done to replace the line. Puma's was 3 times LESS than Roto-Rooter and 8 times LESS than another company! They were efficient, professional, and left my yard looking fantastic! They didn't use a bulldozer or backhoe to dig up the small line, like another utility company did. The area is very small and very nicely put back together. When summer hits, you won't even be able to notice it! I HIGHLY recommend them!!!

J.H. C.

These people are con artists, they came into our home on a claim from our home warranty and the guy told me he was really into pleasing his customers and that he was going to get the repairs done before Christmas, well long story short he took $100 dollars from us and never turned in any documentation. Please don't trust this company I would not trust them to take my trash out .

Lynn F.

Purchased toilet from Lowes and this was the company assigned for the install. After a month with a cancellation and then a no show we returned the toilet. They do not return calls and were impossible to work with. I left multiple messages and never received a call back. Lowe's installation dept would call and fax information and tell me they will call, but they didn't. One of the most frustrating experiences for a simple install of a toilet. Lowe's needs to get a different company to represent them and provide installs.

Kyle G.

I purchased a gas range from Lowes in the morning and paid $135 to have it installed. In the afternoon Mary from Puma left a message saying call back they were doing my install and we needed to schedule a delivery date and time. I called back within 20 mins but no one picked up so I left a message. Did not get a return call the rest of the day. Left three more messages over the following two days, each time stressing that I'd really like my new gas range and please call me ASAP. No response. Finally went back to Lowes on day 4 and it was my pleasure to cancel the install and get a refund. Found a local plumber who will do the gas hookup for 1/2 the price and is coming right away after delivery. Why Lowes isn't embarrassed by this totally unprofessional company and keeps using them for installs makes absolutely no sense.

Erica B.

Hard to contact
Never returned call
Rude to customer's
Lines always busy
Didn't write down change of time when I call four days ahead
My warning would be don't use them find another business
They are not professional at all
I had to end up rescheduling
Also they called after the fact that I had been calling since noon on the day of my appointment

Connie C.

If I could give this company a zero I would. They are contracted through Lowes to deliver and install appliances. They are the biggest joke and Lowes should be ashamed to use them. They do not show up at schedules delivery times (or ever for that matter), they do not answer the phone, they do not return voice-mails. If you do happen to get them on the phone they lie and blame everything on Lowes and refuse to help resolve the situation. Go read other reviews including in the BBB website. Never ever use these people.

Daniel G.

Very unreliable service. Will not follow through with scheduled appointments, so I would caution anyone on a tight timeline from engaging services.

Aaron G.

Bad service. They came out through my warranty company. Charged me $100 and never fixed the problem. Then wouldn't answer my calls.

Scott B.

Had a home warranty claim filed with them. Took a week for them to come out to look at the issue. Then they failed to file the paperwork with the warranty company for another week. Then when the warranty company tried to get in contact with them, they did not respond and became difficult to get in touch with.

There are many other electricians to use besides this company. Do not waste your time because they won't give you theirs.