Puget Sound Plumbing And Heating

Adam S.

Horrible company- and a business model that will eventually fail the business. We called Puget Sound Plumbing and Heating early on a Sunday morning, after moving into our house the night before and found we had no hot water, and the kitchen sink was completely clogged. After multiple calls explaining that if they could not come, please let us know so we can call another plumbing company. They ASSURED us they would come out, but it would be close to 5:00 pm. We waited all day, and at 6:00 pm, I called them (they did not even have the courtesy to call us!) to see when they were showing up since they were an hour late- I was told, ""Sorry, our guy cannot make it tonight."" No phone call, waiting all day, do yourself a huge favor and STAY AWAY from Puget Sound Plumbing and Heating. BTW, I called Beacon, and explained what had happened and they called someone in just to take care of our problem.

Dana J.

I recently discovered that on 1/3/17 my elderly mother in law (83) had repairs completed by this company. They repaired two shower valves and one facet that were leaking. The repairs were completed by Joshua C. and he apparently had an apprentice with him. They were there for approximately 45 minutes. The parts for the repairs cost less than $100.00 (not itemized on the bill), yet they charged $1,486.55 plus tax. I contacted them on 2/20/17 and spoke with Shawn who identified himself as the Customer Service Manager. I explained to him that surely there must be some mistake. It seems unreasonable to be charged over $1,000/hour to make a simple plumbing repair. His explanation was that they have a ""book"" that they use to price their services and don't charge by the hour. I asked him if he would be happy paying the prices listed in their book at over $1,000 an hour. He would not answer that question, but kept referring to his ""book"". I'm not sure what book Shawn was referring to, but perhaps the ""book"" is what is wrong in this situation, or perhaps it was interpreted incorrectly by Puget Sound Plumbing.

I have spoken with several plumbers as well as the estimator at Consolidated Plumbing Supply. All felt that a reasonable charge for the services provided would not exceed $500. I am therefore requesting that a refund of approximately $1,000 is fair and still allows Puget Sound Plumbing a marginally acceptable rate of $400/hour

Vicki O.

Puget Sound Plumbing and Heating installed a new gas water heater for a total price of $2,344.29 which was high but I was anxious to have my tenant have hot water. This hot water heater has only a 30 day warranty which is incredible. I called to find out how a new water heater could only have a 30 day warranty, I was told I saved $300 by not having a warranty. This was not explained to me when the installation was done. I know I paid too much for the installation because of the pressure to provide hot water to my tenant. I can deal with that but a 30 day warranty on a new water heater? That is really low down. I am also going to contact the Better Business Bureau and the manufacturer.

Greg S.

Beware of this company. First they cancelled two appointments in a row because they just couldn't make it out. They waited until the time of the appointment to cancel so I had already taken the afternoon off from work. Then I had another company come out and diagnose the problem. They didn't have the part in stock so I call puget sound plumbing to see if they had the part in stock. They said they couldn't give me a price quote over the and they would have send someone out. I said no thanks. They called back later and said that they could give me a quote. The price for the blower motor was $650 - on the high end of what it should cost but not ridiculous and then they decided to overcharge me. They told me to replace the motor they would also have to replace the capacitor which would cost $480. This is a $10 part and is as difficult to replace as a battery. I thought maybe i misheard and so I asked for clarification of the price and it was indeed $480. I should mention that this took place during a cold spell when people are desperate to get their heat back on. Gotta love a company that is willing to take advantage of you when you are desperate. The good news is Greenwood heating replaced the motor for $450 and did the capacitor for free.

Nina T.

OMG! A lady was calling me and offered me $100 to remove my comment on Yelp! Steer clear everyone! They are doing pretty bad that they need to pay to remove bad comments. They should have just improve their quality of the services.

Irene P.

Questionable on a few levels. My electric water heater started leaking over the holiday weekend. The other company referred by Home Depot was hard to reach but provided a quote by phone and a choice of water heaters. However, they couldn't come out same day. This company would not give an over the phone quote and collected no details about my water heater beyond the nature of the problem. They said the estimate was free, but did not mention the trip charge until I said to cancel the visit if there was a charge. They then said they would waive it. The guy then gets lost and I get a call to confirm my address. He shows up with his partner and tells me that I need earthquake straps. I am also told there are 2 water heaters in the truck. One is gas, the other electric. I am asked which one I want. Seriously? Are you a professional? He then goes off to his truck to write the estimate and returns with an estimate at least 60% higher than the other company. I decide I can wait one more day and tell him thanks but no thanks. He tries to change my mind by talking about the importance of being licensed bonded and insured. Like the other company isn't. Wholly unprofessional. Will not call them again.

Michele A.

I called the Seattle office for a repair on my toilet which has a slow leak causing the toilet tank to quietly loose water and refill. I anticipated complete tank gut replacement would be in order. The parts are likely at the most reliable $100 and not more than 1 hour repair. The 2 man crew spent 15 minutes in my bathroom, brought no tools or supplies in the house and then quoted a one line $703. Plus $99 service call. The main guy who likely dictated the price to the younger employee had the younger man come out to show me the price, no breakdown, now explanation. I'm a single woman in her 50's so perhaps they thought they could bull**** me or they just did not want the job.

Too bad they didn't know I estimate building repairs for a living. I threw them out and called the office to advise I wasn't paying a service call either.

Don't waste your time with this company.

George T.

They responded quickly and were professional. They came on time and did a good Job. They cleaned up the area after they were done snaking the drain.

Brenna N.

I had a few girl friends over several weeks ago and our plumbing was clogged (whoops!) Ben was prompt, professional, and courteous! Thank you for being super friendly and thorough, and answering all of my questions!

derrick i.

I had a suddenly clogged mainline. ""Stuff"" started seeping back up and out of my basement floor drains. Poop ""stuff"". My diy drain clearing methods weren't working. Called up Puget Sound plumbing and they showed up quick and got it cleared out within just a couple hours. Easy Cheesy. Ben the plumber was quick, efficient, and professional. He knew what he was doing and had us all fixed up super quick, real happy with their work. I've referred them to several homeowner friends and will be using them on a future retrofit issue.