Puget Sound Plumbing And Heating

Feimi J.

They would show up at your door because you called one of their cover companies which transfer business to this company.
They ask ridiculous rate ($1000+), expect that you take it out of desperation. Fortunately I am aware of these power sale tricks, paid them visit fee and sent them away.

Called another company with 20 years experience, finished the job within 1 hour and paid less than 30% of what PSPH asked for.

Maureen C.

Thank you so much Alex and Puget Sound Plumbing. You turned our nightmare 2 bathroom reno into a dream.

You know those phone#s that are like gold and you are really really careful to never ever lose? That's Alex's phone# for us. I am so thankful to have found him and will call only him going forward.

We had been conned by a general CON-tractor who did plumbing work unlicensed, caused 2 different leaks in 2 bathrooms, flooded our house, and everything he did needed to be torn out. Plus he was threatening me with a lien on my house, and his insurance won't cover the damage because he wasn't licensed to do plumbing. (no, a general contractor being ""licensed bonded and insured"" is not enough. Learn from my expensive mistake!) We were pretty traumatized.

Alex came in and saved the day. He came in and tore out all the bad leaking work, installed everything properly, and worked long hours diligently until it was finished so the tile contractor could start. He was exhausted but we were so grateful.

He and his team were a pleasure to have working in our home. He had a great attitude and even had a sense of humor that helped to lighten the mood. I highly recommend Alex and have already given a couple of people his phone#.

Christina L.

They robbed me $ 750 for a 30min under the sink job and quote $560 for putting the dish washer in. (Btw Home Depot charge 150 for installation). Good lesson learned for me, if it is a good business w high customers review it won't send mail coupon. If you have nothing else to spend money try this.

Scot M.

Called this company in to repair a drainage pipe I'd pierced while mounting something to a wall; I hadn't tealized a pipe ran though that wall, and my stud-finder read it as a stud.

If you're concerned about COVID exposure, do not use this company. I answered the door wearing my mask, and the two plumbers walked in barefaced. When I asked them to put on masks, they argued with me. When I insisted, they went to their truck and returned wearing neck-gaiters, which all current data shows are worse than not wearing masks at all, from a virus-spread perspective. When I called the company to suggest they train their staff better, I was told that since different homeowners feel differently about masks, they don't make a big deal out of making sure their staff work safe.

And don't expect them to provide anything related to the job that isn't actual plumbing hardware. They don't repair or replace the drywall they open to get to the pipes, they don't remove any insulation which may have become wet or contaminated as a result of the leak (and definitely don't replace it); they don't even have insulating spray-foam to seal where the new pipe pierces the house's envelope. And the clean-up was left to us.

Otherwise, they were personable enough, and their work wasn't shoddy.

John M.

They unclogged a drain line from the kitchen sink but did not run the snake
far enough down to clear the clog. As a result the sink clogged again within hours and I could not get them out again for 4 days at which time I rented my own power snake and did it myself and it is now clear of clogs. I called to get at least the $100 the rental at Home Depot cost me but the manager is a jerk and would not refund anything! I told him I would leave a bad review and he said he did not care. I would not do business with this outfit if it were
giving refunds! Poor service, poor public relations! The bill was $457 for the sink they did not unclog and they wanted more for any other sinks! So high it is highway robbery especially with results that don't solve the problem and like I said the worst possible public relations you could have! Lots of other plumbers in business and this one stinks!

John M.

There isn't a rating low enough for this business as they don't fix anything and overcharge plus getting through on the phone is a huge problem!!

Kenton C.

They did a simple installation of a kitchen faucet and a basic laundry tub faucet. Not only were they late by 4 hours but they charged $935 for the kitchen faucet and $646 for the laundry tub faucet. After taxes this minor job was $1,839.00. This company overcharges and takes advantage of people. Talking to Chris about the ludicrous cost he kept saying this was the standard cost based on their ""books"" but refused to provide proof of standardized pricing. There was not breakdown for labor cost or material cost. Based on my experience and other reviews I recommend you find another company that is trustworthy or do it yourself.

David H.

Puget Sound Plumbing came to my office to check on why my toilet was clogged. The so called plumber immediately told me my toilet was old. I thought that was strange given it was a fairly new toilet. He proceeded to spend 2 minutes attempting to unclog the toilet, the told me the clog was int the toilet so I would need to hire him to replace the toilet. I told him it was obvious the toilet wasn't the issue and he said, ""Are you a plumber"". After he left I removed the toilet and confirmed it wasn't the toilet. I then rented a snake a fixed the clog in the drain. They refused to make things right. DO NOT HIRE THESE CROOKS.

Edna D.

Mr. Chris, what are you talking about, I received a great deal for the services we got from your disgusting company? It's very clear, your company overcharged customers and just horrible cheats! Do you even read reviews, they don't lie! You guys should be out of business! Not a reputable company to trust!!

What outstanding review? Check again, Mr. Chris! You can say whatever you want to say, but these people had experienced your poor service and just saying, reviews don't lie!!!!

Jak S.

I would give them less then 1 star Do not use this company, it will cost you 1,000$ for the first hour, and thats just for them looking!!! they don't even put the 99$ to show up towards the final bill. They cut a big hole in my wall and and left it? nothing was fixed and my wall is cut open. and the shower still leaks! 1,000$ for an hour of nothing!!!