Puget Sound Plumbing And Heating

Svend J.

I know Ben who works at Puget Sound Plumbing, I never had a need for a plumber but if I did I'd definitely call Ben. I have his card hanging on my fridge in case ;)

Wesley B.

I have been stewing about this Since 5/19/14. We had a toilet inlet hose break after we had a new water tank installed. The water was off and we had bailed most of the water out and Servicemaster was taking care of the water damage. I jumped on line and found a plumber that serviced Issaquah and called them after telling them what I needed. They came over within a 2 hour period with the hoses and quoted that they could do put stainless steel hoses in for 4 toilets and under 5 sinks for $1391 and they knew that I needed to get them fixed right away, as the water was off. I must have had a mental breakdown of some kind and told them to go ahead with the job. I thought the price was really high for a relatively easy job, but with all that was happening, I just wanted them to replace the hoses. As they were working away, slowly, I might add, I started doing a little math...which I should have done in the first place. Stainless steel hoses for hot and cold water inlet hoses sell at retail for $15.00 each - if they doubled the price of the 5 sets of hoses it would have been $300.00 total and if the toilet hoses were doubled from $10.00 ($20..00) = $80.00 for a total of $380.00 in parts vs $190.00 from Home Depot) - their markup was obviously higher, but if you take the original quote at $1391.00 - that leaves $1011.00 which is $337.00 an hour fro labor - they did give me a 10% discount when I brought this up, but they were originally going to charge me $299.00 per set of sink hoses (=$1495 and with Home Depot would charge only $150.00). I am Ok with the job they did, and I can see up-charging for parts that they probably got for wholesale for $100.00) - but, the markup must have insane because if plumbers are getting $337.00 an hour for labor, My BMW mechanic is half that...I will not do business with these guys again - when I told them that they were really high, I was told that they had overhead to pay for trucks, wages, parts inventory etc...They were not worth $337.00 an hour...

Raymond L.

Great service and timing too!
I had some plumbing issue at my rental property and they came out very quickly within 2 hrs. price is reasonable and techs were very knowledgeable about what they are doing. i will def use their service again!

Tate E.

I had a pipe burst under my house and started to panic. I called numerous plumbers and Puget Sound Plumbing was the only one who could come right away. Not only were they fast to respond, the plumber they sent was so professional and went above and beyond to make sure that leak was fixed and checked to see if we had other problem areas. Even though they weren't the first I called, I am so glad they were the ones for the job. I have found my go to plumber.

Bridget K.

I was impressed! They were professional, punctual and patient with me as I has many balls in the air on the day they provided their service. I appreciated how they communicated everything to me before, during and after about the problem. They are my new go to vendor!

Margo H.

RUN DON'T WALK AWAY FROM THIS COMPANY!!!!!!!!!!!!!! They are a total rip off! They tried to charge us over $900.00 for replacing two turn off valves on our washing machine. The valves cost $10.00 at Home Depot and can be replaced by yourself. They did not give us a price quote on their receipt and my husband not thinking it would be over $100.00 went ahead and sign it giving them permission to go ahead and do the job. When they were done they handed him the receipt, it had a price of $900.00+ I repeat, STAY, STAY FAR AWAY FROM PUGET SOUND PLUMBING AND HEATING!!! TOTAL, TOTAL RIP OFF!!!!!!!!!!!!!!!!

Sara S.

Prompt, professional, and courteous! The folks at PSPH are super friendly and thorough. We're working with them for a major sewer issue and they were able to clearly and concisely explain the problem and implications for us. I'm thankful to have them on my side for this complicated multi-party problem.

Marina S.

We have used Puget Sound Plumbing several times now for various issues in our condo. Adam was the technician who was sent out to us, and he did an awesome job of repairing our valves to our kitchen sink, the fixture to our bathtub, and both our toilet tanks in our bathrooms. All three times, Adam was professional and knowledgable. We would not even think of using another company for future plumbing issues and repairs.

Elen B.

I found this company through the internet using a search for drain cleaning services and picked them because they were the first people I could get to my job. I also was somewhat influenced by the term ""Plumber"" in their business name, assuming they actually had plumbers and not just generic roto-rooter technicians. It is being charitable to say the two guys they sent out were unimpressive. They could not clear the problem, charged $317 and said the blockage was on the outside of the house, probably due to a broke pipe. Based on their assessment, I spent the better part of the day digging up the pipes as they come into the house to provide access for them to further triage the problem. When they got there later in the day and we had further discussion about next steps it became really clear they had no idea how to trouble shoot the problem ,,,,when one made a comment about water wearing out the pvc pipes causing them to break, I knew they did not have a clue. I should have known better that competent plumbers would not be available within thirty minutes for two call outs on the same day. These guys were not real plumbers! There did not seem to have any real interest in fixing the problem just in selling very overpriced services.

I then got a referral from someone I trusted and called 206 Plumbers for a second consult. Although they could not eliminate the blockage they could ""think,"" troubleshoot the problem and identify options for next steps. The problem is inside the house and so all of the excavation that took a better part of day was for nothing. 206 Plumbing charged a lot less for much better service, good advise and a level of professionalism that was entirely lacking with Puget Sound Plumbing and Heating.

I would not recommend Puget Sound Plumbing and Heating for any plumbing related issues.

P M.

I used this company about 3 months ago. What a disaster! Never fixed the issue the first, plumber tried multiple times, would not refund my money back or work with me on it. The ""manager"" is a. Piece of work. They need to shut down and learn manners and business practices before opening up a company.