Puget Sound Plumbing And Heating

Marina S.

We have used Puget Sound Plumbing several times now for various issues in our condo. Adam was the technician who was sent out to us, and he did an awesome job of repairing our valves to our kitchen sink, the fixture to our bathtub, and both our toilet tanks in our bathrooms. All three times, Adam was professional and knowledgable. We would not even think of using another company for future plumbing issues and repairs.

Elen B.

I found this company through the internet using a search for drain cleaning services and picked them because they were the first people I could get to my job. I also was somewhat influenced by the term ""Plumber"" in their business name, assuming they actually had plumbers and not just generic roto-rooter technicians. It is being charitable to say the two guys they sent out were unimpressive. They could not clear the problem, charged $317 and said the blockage was on the outside of the house, probably due to a broke pipe. Based on their assessment, I spent the better part of the day digging up the pipes as they come into the house to provide access for them to further triage the problem. When they got there later in the day and we had further discussion about next steps it became really clear they had no idea how to trouble shoot the problem ,,,,when one made a comment about water wearing out the pvc pipes causing them to break, I knew they did not have a clue. I should have known better that competent plumbers would not be available within thirty minutes for two call outs on the same day. These guys were not real plumbers! There did not seem to have any real interest in fixing the problem just in selling very overpriced services.

I then got a referral from someone I trusted and called 206 Plumbers for a second consult. Although they could not eliminate the blockage they could ""think,"" troubleshoot the problem and identify options for next steps. The problem is inside the house and so all of the excavation that took a better part of day was for nothing. 206 Plumbing charged a lot less for much better service, good advise and a level of professionalism that was entirely lacking with Puget Sound Plumbing and Heating.

I would not recommend Puget Sound Plumbing and Heating for any plumbing related issues.

P M.

I used this company about 3 months ago. What a disaster! Never fixed the issue the first, plumber tried multiple times, would not refund my money back or work with me on it. The ""manager"" is a. Piece of work. They need to shut down and learn manners and business practices before opening up a company.

Curt A.

Buyer Beware. I contacted PSP&H on a leaking shower head. They said they could have someone out this afternoon to take a look. The gentleman contacted me after taking a look and said the shower likely needed a new cartridge. ($24 - $38). I asked him how much and he quoted me $350 plus tax in ADDITION to the $99 fee to come to the house. I asked him to verify for me that this was likely a 15 minute to 30 minute job, inclusive of testing the shower and turning back on the water his explanation was, ""Yeah, we are a fixed price plumbing shop"" Whether it takes 30 minutes or 3 hours, the price is the same.

I certainly appreciate the fact that there is a convenience factor of NOT having to drive out to Issaquah to do this myself. For that convenience I would have GLADLY have paid $200. Based on my math, this would be about $100 margin on a $200 job assuming the part is $50 and the plumbers wage is the other $50 - $75.

Anyway....I can't speak to the quality of the work as we never got that far. Wish I would have checked out YELP first.

Jennifer I.

Was going to purchase a deal from Groupon for a $69 furnace tune-up and called the company to make sure they serve our area before I purchased deal. The receptionist told me I could just pay the $69 Groupon rate over the phone and schedule appointment. Awesome, so I scheduled the appointment. The technicians were over an hour late and when they got there they asked where furnace was located. My husband told them it was located in the attic. The technician told us it would be an additional $184 on top of the $69 rate I was given over the phone because the furnace was in attic. I told the technician that I was never told that it would be an additional charge or asked where my furnace was located when I made appointment. We asked if we could get $69 back if we went with another company and they said no. We are moving out of our home and before we can close we had to do the tune up so we let them do it which only took 10 minutes. We spent over $269 on a 10 minute job! We called to talk to supervisor and she would not do anything to help us. She said the Groupon rate was to bring in more customers but no where does it mention any extra cost for furnaces located in attic. We got totally scammed! 0 stars

Diana W.

I called this company today to fix my clogged toilet and I feel completely ripped off. The job took less than 10 minutes, and I could have bought and installed a new toilet for what they charged me.
When I called, they told me I would be charged a $99 service fee. I wasn't surprised about that, as I have paid $100 to $150 in the past to have toilets unclogged. But I was shocked when they arrived and told me it would be an additional $200 to unclog the toilet! At that point if I had told them to walk away, I still would have been charged the $100, and then had to pay for someone else. I have never had a company do it this way in my 35 years of dealing with service companies-- if you are paying for a service, you never have to pay the dispatch fee on top. And, I see by the reviews that they have doubled their dispatch fees in the past year. With tax, it ended up costing me $326, and I didn't even get a warranty with that. (I had tried for a week to unclog it, but nothing worked. They do have good augers, but I bet I could buy one of those at a plumbing supply store for a lot less!)
The guys were nice, and I felt sorry for them that they work for such a rip-off of a company. I will never hire anyone again without reading the reviews and asking more questions. My regular plumber charges half this, but he wasn't available today.
I googled it, and I could have bought a toilet for $125 and had it installed for $117-- and that's on the high end-- so I am really angry.
DO NOT USE THIS COMPANY. THE MANAG
EMENT IS UNETHICAL.

Roz C.

We had an outdoor leak and needed someone urgently. It happened on a Saturday, so we weren't too hopeful in getting immediate assistance. But they answered our phone and set someone up to come right away. The plumber showed up earlier than appointed which was nice, and was able to figure out what caused the leak. Overall, the experience was easy, fast and pleasant.

Ivan S.

NEVER! NEVER! NEVER use this company, their rates are outrages.
They came to fix broken hose bib, spend about an hour and charged $800.
It was just $100 shy of a sum I have paid for water heater replacement including water heater, done by the other company.
There were two guys and one of them seems didn't do anything (as previous commenter mentioned). I would've send them away, but was leaving next day and problem must been solved.
Did I said NEVER!

Dennis H.

Called them for an emergency sewer clog. The guy seemed shifty and more concerned about giving me a quote than the details of the job. Quote I got was really high for scoping the line and roto-rooting it. Plumbers are expensive but this estimate was more than twice what I paid another very reputable company previously, who unfortunately don't answer the phone on weekends. I complained a lot. I was desperate, and it was a weekend, so I said OK, but that I would be writing about it on the web. Then he said he did not want my business and left. I did not have to pay the show up fee of $99. I don't think this is a good company, based on all the bad reviews, but at least he gave me the outrageous estimate at the beginning, and left when he could see I was not happy.

Brian S.

Avoid this company at all costs. They charged me $496.96 to install a kitchen faucet that I supplied. It took them 15 minutes at the most and they put the hot and cold water backwards. I called to discuss this and they were extremly rude and do not deserve your business. They have been in business since 2007 but I assure you that this company will not be in business for long with these practices. Their invoice has a pre printed dispatch fee of $50 but the crossed that out and hand wrote $99 and told me the owner raised the dispatch fee. They are crooks.