Public Service Plumbers

C M.

Do not use. Some of the worst customer service I have experienced. Multiple missed appointments, issues with work, disrespect on the phone...the list goes on. There are plenty other respectable and capable plumbers in Dallas.

Jenessa D.

REVISED: after posting this, the company called me and apologized and took corrective actions. I consider that great service that is more consistent with what I've experienced with Public Service Plumbers!

I have used this company before and saw a leaky toilet so wanted to try them again. While they are prompt to answer the phone, I just spoke to a condescending and unhappy sounding woman who answered the phone. It's a shame when that is the face of a good company-just prepare yourself for her attitude if you call.

Gerard G.

Initial scheduling was easy and they may have done a good job. But I wouldn't know as they did not show at the scheduled appointment window time of 3-hrs (duration seems appropriate). Called to confirm after the first hour in and all seemed well. Called again 10 minutes before the close of the 3-hr window (since I did not hear back) and was only then told that their tech was running late. I had already factored in about an hour of work (simple faucet replacement) even if he did arrive at the last minute but I wasn't going to stay around all day for this. They offered to reschedule but the sheer lack of communication/updates from them and simple respect for the customer's time was enough for me to take my business elsewhere.

Therese W.

The team came out for an emergency repair on a complicated lift station connected to our commercial grease trap. Troy could not have been more helpful and clear with what went wrong, how it could be fixed, and a good plan going forward. We have had many companies service this part of our grease trap in the past. None were as efficient, effective, and clear as Public Service Plumbers.

Sean R.

Terrible customer service experience. I had a backup happening in the master bathroom so I called Public Service Plumbers. The guy comes out and tries to snake the drain...nothing. Then he gets under the house and says he thinks the problem is with a certain fitting that was used on the pipes. Fair enough, I thought. At least we found the problem. As the tech is about to leave he tells me my bill is almost $400. Realizing I got charged for his "apprentice" to be there was the first frustration. That kid could have stayed in the car and no one would have noticed. THEN comes the second frustration. Immediately after he leaves my second bathroom starts to clog/backup (it had been working fine for the previous two weeks while the master was out of order). So at this point I paid almost $400 to basically lose my only working bathroom. When I called back and told them it was emergent, I was advised the earliest they could come out was in three days. I was told that I would have an estimate for the repair shortly. When the estimate came it sounded like they were throwing out numbers arbitrarily. I couldn't even get a hold of a supervisor to help me understand the fee structure. After getting passed to several dispatchers who didn't know their ass from a hot rock, the best anyone could tell me was anywhere from $1 - $1,400....to change a PVC fitting... after that I called another company that came out same day and fixed the problem for significantly cheaper. Don't even bother calling these guys. Good customer service is all but dead here.

Jim H.

Very satisfied. They came out immediately, we're thorough and solved my hot water issue quickly. It requires a replacement, but they were able to do a patch to buy me a few days so I could price check. Called three other companies and their price was the best. Great price and service. 100% satisfied.

Eliza K.

They did not show up to the appointment, instead they called to find out the model of my water pump so that they can order a new one. They didn't even diagnose it to see if it needed to replaced. I called 2 more times asking about the new water pump and they couldn't give me an answer. Haven't heard back from them. I called Benjamin Franklin Plumbing and they spent 1 hour and adjusted the pump and it works great now. Not a reliable company

Charlet G.

I needed to get a new dishwasher installed in an older house and there were multiple issues. Troy and Roman came out and worked their way through step by step. They were so patient and helpful and Troy was determined to make sure that everything was installed properly and fit together well. He moved the original shut off valve which was under the old dishwasher and closed up a hole in the floor. There was was an old cast iron pipe protruding from the wall which didn't allow the dishwasher to be set all the way into the space. But everything is done, the dishwasher fits beautifully and I'm very happy with their hard work and commitment to doing the job right. I definitely recommend them.

Jim G.

The worst. Lied about pricing, lied about time on the job. (I have a doorman who logs time in and out). Brought no parts when I explained in detail each issue! 170.00 an hour to get them. They will never work in my properties again.

Also indicated they will issue refund based in overcharges. They have not.

Tim S.

This company is top notch.. if you want it done right the first time call this company..