PSTS

piggy s.

Maybe they did a good job. Maybe they didn't. Maybe they ripped me off. Maybe they didn't. Septic tanks, permits, leach fields, filters,engineered, fiberglass, plastic, aerobic, anaerobic... its complicated and you know nothing about it. And they know that you are ignorant. PSTS business model is based on what they can get away with charging. Not transparency. Not clarity. Not actual cost. Their PROPOSAL (not to be confused with an ESTIMATE-this is the distinction that suckered me) for a 2000 gallon fiberglass tank replacement was approx $19,000 total. According to Bob Villa, that's high, but still in the realm of possibilities. Of course, I got a second opinion from another company, who said that the original system was working fine but would eventually need to be upgraded in 5 years to 30 years. And the cost COULD be in the same ball park depending on what they find underground. So I went with PSTS. After the project was finished, I asked for the breakdown of actual materials and labor. The very vague breakdown was simply: $10,000 labor/permits and $10,000 materials. I didn't argue with the labor, but I did ask how much the actual septic tank was. It was approx $5700. I asked what materials the other $4000 was spent on. They refused to explain. They said I accepted the bid/proposal so they didn't have to explain and wouldn't. Apparently, if the actual cost was way less, they just get to pocket the bonus. I didn't know companies could just make up a number based on what they think they can get away with. Stupid me. So basically I'm paying $14,000 in labor and unexplained incidentals? Does this seem right? It doesn't feel right. If they charged a fair price, wouldn't they want to show me so that I would recommend them to others? If they were an honest company, wouldn't they have come up with a realistic fair bid that they could stand behind and prove? So they charge $14,000 for labor and misc materials (maybe pipes, nuts and bolts? Who knows.) Don't put yourself in that situation. It feels dirty. Don't do it. Oh if you want an itemized project estimate, you need to ask for a ""T&M"" ESTIMATE. They won't tell you about that either, so I am telling you. Just don't use them.

SHARON B.

it was a long haul getting our septic system in order mostly due to Acorn Onsite septic people. They delayed our project for a year. long story. PSTS came through and what a project it was. Thank you John, and the entirety of people who got us through this. it took a team of several companies organized by PSTS. Once we got started with surveying, county documents, it went very well.

K T.

We highly recommend PSTS. They replaced/installed our entire old, redwood septic system in 2019. Living in Monterey county, with all their new ridiculous regulations makes getting a new legal septic system expensive no matter who installs it for you. But if you want it done right the first time & peace of mind- go with PSTS. And to my surprise PSTS services came to our rescue over a weekend recently in 2022 to snake our drains due to remodel construction back up- and con a Saturday morning within hours.

Kirk W.

PSTS, and Ernie and Jesus in particular, are amazing! They went above and beyond helping us to not only diagnose a complicated plumbing problem, but then helped me move countless appliances, snaking seemingly every drain in the house until the problem was solved (including drains under the house) and then helping us put everything back. And the. Helped me clean up. These guys are AWESOME!!!! Can't say enough good things about PSTS.
Kirk Wagner, Carmel Valley

Dennis H.

Have used this company exclusively to clear drain pipes and pump the septic tank with no complaint - we have lived in our house for over 35 years.

Around Thankgiving last year an inspection of our 50+ year old redwood septic tank finally showed signs of failure sooner than later. We got a bid from PSTS and Tom's. We went with PSTS and have no regrets.

They were at all times professional and responsive to our needs. It turned out that once they started placement of the new tank was more problematic than originally antisipated. Although to complete the project took weeks instead of days, they made sure the use of our septic system was never impacted.

My experience was good and will continue using this company for all my septic system needs.

Danielle A.

Best septic company in Monterey County. The guys are awesome and the staff in the office are always so kind and professional. Great job!

Ross B.

I called PSTS to help me identify the location our septic system and it's leach fields to satisfy a county request. Amanda rocked it. She not only found our maps for the leach fields, but also helped me with explaining to the county the exact locations on the plot plan. THANKS AMANDA!

Linda N.

If you are having a leachfield installed, the is not the company to use! I got several bids, and regret that I chose this company. They broke pipes that caused my front yard to sink several months after completing the work, and only admitted it because I was there to see the broken pipe. They claimed it was fixed, then another area sank down the next month, they said it was because I buried garbage under the area they worked on - and sent me pictures of a torn tarp, saying that was the reason it did not compact right. The work, the price, not making it right, leaving pipes sticking up,very unprofessional and overall horrible service. Use ANYONE except this company.

Melissa U.

I just got a bill for $74 to cut down the pipes they left in my lawn for over a year. They mailed it to the wrong address. I just don't even know where to start.

Kathy H.

I have worked with Peninsula for years, and I find them reliable, friendly, and affordable..I will continue to use them for all my septic tank needs..