Pruitt's Plumbing

Allen G.

Pruitt's Plumbing came to my house and all the ""plumber"" cared about was sitting down at my dinner table with muddy clothes calling his office trying to escalate my situation for more money. With one whiff of the idea that I had roots in my lines, the dollar signs started multiplying. The ""plumber"" refused to even snake my line as agreed and wanted to start with the ""grinding"" machine and some heavier equipment before even investigating my problem to see what was down there. My home warrenty and insurance company both told me this was not standard operating procedure, but they did not care. All they cared about was more money. Honestly, I would love to know how someone other than superman can magically seeing what's in my plumbing lines without even sticking a snake through the toilet as agreed on the phone before they came out. THEY TOLD ME that they needed to investigate first before brining any equipment - wow did that change! This is the definition of bait and switch and Pruitt's by definition are con artists. Buyer definitely beware - you've been warned!!!

P.S. after some hours, my friend and I were able to use a standard snake and get the hairballs out of the toilet plumbing line, so the grinding that could potentially destroy my toilet was never even needed. No thanks ""Crooks!"", um I mean Pruitt's!

Norma N.

On time, great customer service, left no mess, the technician knew exactly what the issue was and was ready with his equipment.

Tracy M.

They called right away and came the same day. It was through my home warranty service and I was very satisfied

Denise M.

Great service, the technician was super friendly, explained everything in great detail, service was fast and they sent me a text where I could click on a link to see when the technician would be there which was awesome!

Susanna B.

Zach was professional, friendly and finished replacing my new hot water heater in just a few hours. Very happy with service - thank you!

Ngoc N.

One Guard Home Warranty referred them to us to replace leaky water heater. Dishonest technician. Under investigation by One Guard Home Warranty. I hope they will make changes to not take advantage of people by telling homeowners they need to replace parts that are not broken or charge homeowners for services that are covered under Home Warranty contract. We have an electric water heater. They sent diagnosis to One Guard to replace part for a gas heater. Drain and relief valves are covered by Home Warranty contract, but they told us they aren't covered, and that they would charge an additional $200 if they have to come back to replace a water heater. Beware! Read your home warranty contract carefully so you're not taken advantage of by dishonest plumbers! Don't pay anything upfront, and always ask for a second or third opinion when in doubt.

Hal N.

Shaun was personable and efficient. A pleasure to.have on the job! Picked up some tips on plumbing!

Dave H.

Worst plumbing company ever. I made a claim through One Guard home warranty due to a leaking tank on top and bottom. Pruitt's was given the contract through One Guard and couldn't get out to my house for four days. My tank continued to leak for the duration as it turned out the shut off valve was also shot. The plumber that responded to my house who was extremely nice and professional advised the water heater was in fact done and a new water heater would need to be ordered from One Guard. The following Tuesday ( 7 days later) Pruitt's called to let me know they had the water heater and advised they couldn't install it for another week (Monday). Basically they are telling me because I am going through a warranty company I would be going another week without hot water. I called Pruitt's back and told them I had a leaking water heater and they said they could have a tech out within two hours to diagnose and repair or replace. If you are using Pruitt's as a result of a Home Warranty claim, call your provider back and ask them to change contractors. Pruitt's doesn't care about you or your job if going through a home warranty company. They admitted to me on the phone they could be out to install the water heater within two hours if I wasn't going through a warranty provider. The water heater still hasn't been installed and the complaint has been escalated through One Guard. In summary, if you are going through a warranty provider, this company doesn't give two craps about you.

Michele Y W.

My mom gave Tim accolades for caring for her leak. Explained every step along the way. Thank you Tim"".

Denny M.

I had Pruitt's replace my water heater 5 yrs ago with a really cheap Lochinvar water heater because it was being installed through Home owner warranty Co. It has a 6 yr warranty and they wanted $180.00 to come out and evaluate when I told them the heater was leaking and needs to be replaced. The person that answered the phone was rude and ignorant and I asked for a supervisor who was also rude. The unit is still under warranty with a 6 yr tank warranty and they would not give me a quote to replace the unit under warranty until I paid them $180.00.
Beware of this company . They are nothing more than plumbing brokers hiring the cheapest plumbers they can find to do the work at a lower cost for Homeowner warranty companies, They refuse commitment for times outside of 5 hr windows and provide very poor service and quality of work.
Use them at your own risk. You have been fore warned.