Protocol Plumbing & Sewer

Annalisa B.

Had a leaky ceiling on a Saturday. Giovanni was able to come out same day and fix the issue. Both him and Dan were quick and helpful. Very pleased with the outcome.

Amanda A.

They care about your needs! There is always a solution to your problem with them!! All the guys working here are very well trained.

I F.

These guys went above and beyond to get me in in an emergency situation outside of the emergency hours and rates. (A sewer main clogged over the weekend- it could wait, but not long!)

No upsells, Kyle was courteous and on time, excellent communication at all stages, and fair, clear and competitive rates. And they do high quality work quickly, which saves you money!

Only suckers call the big chains, especially with great local businesses like Protocol around, run by real people. (pro-to-call, get it? I won't dock them for the bad pun)

With old houses, there's always a next time. I know who I'm calling...

Greg M.

Best service I ever had! Called on a Thursday at 1:30 PM got quote on new water heater. Install completed at 4:00 PM Same day!!!!!
Super friendly installers!!!!
Very very Competitive!!!
No need to call anyone else!!!

Lori M.

We used this company recently. They were unable to actually do the work after a young man spent a long time attempting to clean a clogged pipe. They had to refer us to another company with different equipment. They were so polite and helpful and hard working. I apologize that we have a window access to our crawl space rather than a regular sized access. I would definitely use them again. The owner was very nice.

Lauren A.

I rated this company some time ago, and have continued to use them on multiple projects through the years. They have maintained a standard of excellence in their service, from projects large to small. Erich is always available to help find solutions to problems as well as maintaining a staff of very qualified plumbers. They recently opened a display showroom at their new facility that is like none other in the region, with working fixtures and a variety of helpful alternatives to any problem plumbing. They are truly the best I have ever worked with.

Nancy O.

This is a one of a kind company that is ethical and responsible. They stand behind their work and if a mistake is made, they will make it right! How refreshing!

Lyn S.

This team has been our ""go to team"" since purchasing our home 5 years ago. We had a complicated plumbing situation that 2 other companies tried to solve without success. Protocol came out and had the entire thing solved in a few hours. When our septic backed up into a pipe under a concrete slab the septic guy said the whole slab would have to be removed. Protocol looked for an easier solution- they rerouted some plumbing, sealed the broken pipe off and we have been good since. They've just always taken good care of us- even for the small stuff like a sink that clogged just before our baby was born. We can't recommend them enough. Several of their guys have been out and they've all been great to work with.

Katie B.

Absolutely thrilled with the recent experience I just had with Protocol Plumbing! This was our third water leak, in our front yard (house built 1969) but the first time we called to have a trusted professional make the repairs. I called and left a non-emergency voicemail Sunday afternoon, they called first thing Monday morning (by 7:30am) -- Kyle came out 10 minutes later, and the pipe was repaired, cleaned up and water back on before 10am! Couldn't have been more pleased with how quickly and easily everything went, and how professional and efficient everyone was. Kyle especially was polite, friendly, throughout, didn't make or leave any mess whatsoever, and was in and out without wasting any time (and time = cost).

I'd absolutely trust them again -- the invoicing breakdown was completely throughout and precise, professional and less than I expected. I'm a young stay at home mom and I didn't at all feel like they took advantage of my potential lack of knowledge -- something you run into all the time with shady companies looking to make some extra money. Thrilled with the entire experience, and will be emailing the owner as well to let him know how grateful I am. Thank you guys for saving the day & getting our water back on!

Trina O.

Genuinely nice people. Quickly helped my elderly grandparents with a clogged pipe in their older home. Happy to know this local plumber!