ProServ

Deji A.

I had an issue with my heating system not working up one of the levels of my home. ProServ was recommended, I called and we as given an appointment soon. The technician(Justin) was on time, called before he arrived, and when he got there, he was professional and diligent. He figured out the problem, explained it to me, and gave me options for fixing the issue. Justin Caturay and ProServ are highly recommended by me and I'll be calling on them in the future if need be.

Rob S.

Our property managers use this company to repair ac units. Our ac unit went out in May. It took them 6 days to get it fixed. They were suppose to come back the next day to reattach a hose.... They never did. AC goes back out in June also. We came home to a leak in our attic because no one reattached the hose. Got the AC fixed in 5 days this time and leak repaired. Fast forward to July, AC goes out AGAIN. We are currently on day 17 of no a/c upstairs... Where all 4 bedrooms are. They are awful with communication and we are always left in the dark. They say our A/C should be fixed by day 19 but let's see how that goes. As of today 7/31 we are at 28 days of the summer without A/C in the rooms they expect us to sleep in.

And to top it all off, when replacing the AC unit in the attic they banged up the base boards that line the opening of the attic as well as taking out a chunk of drywall from a near by ledge.

Janice J.

I am an out of state landlord and my tenants AC went out over the Easter weekend. Not only did ProServ( Shaun) give me by far the best quote, they were able to do the work the same day I called. My tenant reported they were professional, on time, clean and thorough. I highly recommend.

Ae Y.

Country-wide Proserve
This is the worst company I have ever had to deal with. They not only provided horrible service for me but my tenants. They also tried to have me purchase things I clearly did not need. The issue went on for 2 months before it was resolved.
They sent out a tech to install the water heater. However my tenants called me to say the water wasn't getting hot enough. I called another company to see what the problem was. Well it turned out the COUNTRY-WIDE PROSERVE tech put the cartilage in upside down,and left the valve closed for 2 weeks. By leaving the valve closed for 2 weeks this caused lots air bubbles and clogged pipes which lead LEAKING and DAMAGE to the downstairs unit ceiling the( wet bubbles) I had to pay to have that repaired ($200)
I called COUNTRY-WIDE PROSERVE to complain about the problem we were having this time they sent out their senior tech ( their best). The senior tech said the only way this could be fixed is to fix one bathroom circulation pump for $3000. However he HIGHLY recommended that I fix both bathrooms circulations pumps coils and AC for $10,000 but he would give a discount $500 so now the cost would be $9500. Now I'm really upset. I called another company to get a 2nd opinion they explained to what needed to happen. I called COUNTRY-WIDE PROSERVE and they sent out their senior tech(the best) I explained to him what I had learned from the other company. NOW the SENIOR tech gives me a price of $1450 for both bathrooms for circulation pumps and coils and valves. ABSOLUTELY RIDICULOUS REALLY!!! I had another company come out and fix the problem (installed check valve worth $13 vaule) for a total of $150 EVERYTHING IS WORKING FINE!!! (we ask them to check the valve many times) This was all done without replacing the circulation pump or AC unit.
COUNTRY-WIDE PROSERVE cause nothing but headaches and disruption for both my tenants and and me. This compnay is UNTURSTWORTHY and very UNPROFESSIONAL (could care less about their customers) and will not own up to their MISTAKES!!!! This issue when on for 2 months!!!
They will try and up-sale up (riff you off) every chance they get.

"" STAY AWAY FROM COUNTRY-WIDE PROSERVE""

David M.

If i could give them -100 stars i would. Thier techs are clueless. First American sent them. I told them since the begining that i had it checked already but since i have a home warranty i had them take care of it. When tech walked in U told him it was a bad gasvalve. I was ignored he went on saying it was the control board after 35 mins of trying to diagnose the unit. Waoted 4 days they replace the control board. Not only did they just leave the new board unsecured and hanging by the wires but it turned out the board wasnt the problem. Then he said it was the spark egniter i waited 32 days for a spark igniter. While waiting my was gpt sick verry sick and was hospitalized just because this company took and made us wait that long with no heat. I couldnt wait longer my wife got realeased from the hospital and need it to come to a warm house. Turns out the spark egniter that they claimed to be on back order was available in every hvac supply house in vegas. I hired a company on my own to fix it sure enough the problem was not even the spark egniter was the smart gasvalve. THEY DONT HAVE REAL TECHS THEY GOT PART SWAPPERS. MY KID COULD HAVE DONE A BETTER JOB. I am reporting them to the contractors board, news and bb bureau. DONT USE THIS COMPANY!!!!!!!

Matthew D.

Made a call yesterday explaining my needs to have a plumber come and make repairs to a leaking bathtub faucet. Was told by the receptionist that they would have someone out between 10 AM and 2 PM today, and that I would get a phone call notifying me when they were on their way. While I think we can all agree that time windows generally suck, it's to be expected with work that requires a trade skill where you're not sure how long repairs will take client to client.

True to their word though, I got a phone call letting me know the plumber was on the way. I appreciated the heads up so I didn't feel like I was wasting my day waiting for someone to show up and he was there within about 30 minutes of the phone call!

I feel bad not remember the gentleman's name who helped me out, but he was extremely polite and efficient. He took the time to explain what was causing my issue (and could cause future problems if I didn't make adjustments), made the repairs, and was on his way out within about 15 minutes. I'd use them again in a heartbeat!

Steven B.

STAY AWAY!!!! unfortunately my property management company uses them so i have no Choice.

Part of the Issue is not their fault we lost air on the 3 of July. and the hold up was with the Home Warranty company. What the issue is... here I am on the 14 of July the day that they were supposed to be here between the hours of 8-12 and no show. I get a call at 9 am saying that the tech is behind. And we will reschedule for 12-4. we.. guess what.. here it 530 and NO Tech and NO Phone Call to find out when they will be out. I have called 80 times (thanks to my call log).

The dispatch lady was nice at first. but it just seemed like she was getting frustrated with me calling and asking what the status was... How do you have a tech not call to text you back? that what i don't get.. how do you only have 1 tech working today? how can you not call someone in and have them meet the old tech and get the part.... ITS CALLED CUSTOMER SERVICE!!!!!!!

I told the dispatcher that some of the reviews on yelp had mentioned her by name and that she didn't all people back... Guess what! ITS TRUE!!!! never called me back to to let me know when they are coming back.... UGH!

if you have a choice STAY AWAY!!!

Chris T.

I had my home warranty company first American send out Justin. The first time he came out he found the problem within 10 minutes and called First American Home Warranty back , they dragged their feet for two days and ultimately ordered the wrong part. In the end Justin was crucial in getting the correct part picked up in town which saved me a week. Justin got it installed the same day and my air-conditioning is up and running again in my two-year-old's room once again. Thank you for all the effort and I appreciate the hard work Justin did !

Geoff G.

These people are liars. I was told that the tech was getting parts on Friday, but no time to come and make the repair and he would be there at 7AM Saturday. Called the office after 8AM, was told the tech was getting parts and would be here at 9AM now. Tech told their office that he tried to call me, I text him at 7:15 AM and he never responded. These people have no respect for the people they do work for. They have not been on time yet. They are liars. Their Tech made 3 trips to my home and accomplished nothing. This is the third time the management company I rent from sent these people and it took me calling another tech to diagnose the problem. I am now 4 days without AC in 114 degree weather. I WOULD NEVER USE THESE PEOPLE !!!

Joe Z.

Customer service is not a forte of this company. Based on most of the responses I see from the owner on here, I can see it's an issue from the top and not just at the line level.

My Home Warranty company chose this company to replace the tub drain flange/shoe, something I would consider on the minor side of repairs and probably more common than not. ProServ called within an hour and scheduled my appointment for Thursday, 10a-2p. I got a call at 2:05p from the technician letting me know he's running behind (I figured this part out, his phone call just confirmed it) and that he needs a picture of the drain to make sure he gets the right parts from the shop because he doesn't have them with him.

** I would suggest a courtesy call from the technician or dispatcher at the time they realize the technician isn't going to make the guaranteed window. I'm good with late, things happen, but a courtesy call would go a long way in suppressing my frustration. **

Technician showed up at 3:40p, did part of the job but then proceeded to tell me he still doesn't have the right parts to complete the job (again, fairly common task and I even sent him a picture like he asked so he could be prepared). He offered to come back first thing the next morning, between 8a-8:30a, with the right parts and complete the job. I took him up on his offer and asked again to make sure that I'm first on the list and he confirmed.

I get a phone call on Friday at 8:15a from the technician stating he forgot he had an install job and that I will be after that, approximately 11am, and that he'll call me a half hour prior to getting to my location. At 11:45a, I called the technician twice but got no answer, so I called dispatch. I explained to her all that transpired and she heard me out. She mentioned that the technician wasn't supposed to reschedule me to the next morning without authorization from dispatch and that's why they couldn't move the install appt. My response was that this wasn't my issue, it's theirs, and I'm the one impacted by it. An internal communication/process issue should not result in negatively impacting the customer.

I was provided another guaranteed window for Fri, 12p-2p. By this time, the word ""guaranteed"" is watered-down and really has no meaning. At 1:52p, I get a call that the technician is currently in line at his supplier (once again, doesn't have the parts for the fix yet) and is about 20 minutes away. An hour and a half later the technician shows up. He did quick work of what was remaining, acknowledged the fact he was late and wasn't nonchalant about it so he understood I was well beyond frustrated. He was done in 30 minutes and on his way.

I initially selected 1 star for this rating but decided to go with 2 because the technician knew what he was doing and didn't lollygag once he was on site.

This experience has taught me two things:
1) When going through the Home Warranty company for a plumbing or HVAC issue, have them select anyone else except ProServ. I'm a firm believer that good customer service can overcome most of the technical deficiencies of the X's and O's in a company, not the other way around. I have no interest in going through this again with the same company.
2) When the Home Warranty company does select a company for any job, check the Yelp reviews first. I would've had them change it not so much because of the reviews themselves, but because of the owner's responses to his customers.