Pros Plumbing & Rooter

Rob S.

Super expensive and very poor customer service.
No regard for your property. They were walking inside our house on the carpet with muddy shoes. The part that they promised to replace was not actually replaced. We are in the process of reporting against them to BBB.
Please avoid using this company

Saochan T.

Poor customer service and unreasonable pricing, used them 3 yrs ago to replace water heater, $1600now water heater is leaking, gave the office a call around 1 something, text dan pics of the serial number etc and paperwork, and he said he would come by in the am after his first appt, i texted him for an eta, no reply i thought u had the wrong number, so i called the office and i was told he had a few others to work on before mine, i told her that wasnt the case, and the conversation i had w Dan was different, so now im given a time of 2-3pm, i text him again n this time he calls me to say the office was confused n he would be around my place at 1p or sooner. Its now 2 something still no call or text. Then at about 2:30 i get a knock and it isnt Dan so I go over it w the guy they send name Mark, very nice & helpful, now im told it would cost me $1000 just for the labor, what a joke than said $800. First customer service was poor now another $800 just to install. Waste of time and money! Thats the cost of a whole new unit that is still under warranty. Mark even said it shouldnt cost that much! Very disappointed

Chintan S.

I scheduled an appointment and got a slot from 2-4 for my shower faucet repair. Took a day off from work. No-one showed up for the appointment. I tried calling 4-6 times and left a voice mail no call-back.

Bill G.

Dan quickly came and even aided me in saving money on the parts that were needed by helping me contact the manufacturer and get some relief for parts that were under extended warranty. I would certainly call them again. Great work

Valerie C.

Greg came out to my house which had been a rental and had several issues. I showed him a downstairs bathroom that had a leak in the faucet and I also showed him the corresponding bedroom which had what appeared to be water damage on the baseboard. Greg fixed some of the issues in my house and did a god job. However he said he was really busy and would come back in a week or so to investigate what he also believed could be a leak in the bathroom. Greg didn't come back, I called him and asked when he would be coming. He gave me a day and I left a key out for him. I also reminded him that he had not given me an invoice for the other work he did. Greg never came on the day he said he would when he was also suppose to do work for my neighbor. A few weeks later he was doing work on my neighbors house and I stopped by and asked him if he was coming. He said yes he had gotten busy and I also asked if he had gotten me an invoice. He said he would call me to set up a time to do the work. After several weeks of waiting on Greg I hired someone else. As it turned out I had a significant leak and the entire bathroom had to be gut and moisture remediation was necessary. One plumber was shocked that Greg had left me in that condition without shutting off the water to the bathroom or suggesting we open the wall. Five months later a woman from Greg's office calls me with attitude saying that I never paid my bill. (The bill he never gave me that I asked for twice) I told her Greg never came back and she said ""Greg was waiting for you and you never called him to set up a time) Right, I have a leak in a faucet damaging my sink granite and a leak into a wall I never called him. She said that Greg said I needed work in my bathroom and did I want to set up a time. FIVE MONTHS LATER they call to set up an appointment for an active leak that he saw in January. my neighbor waited for weeks to have a gas line capped and finally hired someone else. He is a nice guy but has no professional scheduling and a lack of communication with his office staff. If he doesn't put you on his schedule and give you a date, don't believe he's coming back and if he flakes out once, move on. It's very unprofessional to keep people believing you're coming so they won't book with another plumber.

Javier D.

My toilet backed up 2 hours before my son's birthday pool party. I called Pros Plumbing at 10am Saturday morning. The customer service rep said Rodney would call me in 15-30 minutes. In 15 minutes Rodney called and arrived to my home in less than a hour. He fixed the backed up toilet in 10 minutes. He saved my Son's birthday party! Rodney and his team are awesome.

Shone T.

Greg is a consummate professional and we highly recommend him. Even though he was busy and really needed to reschedule our appointment, because we had a launch date that was prerequisite to the work he would be doing for us, he followed through and kept our appointment. That says a lot about a person

Then, when he came that day, he was on-point, worked diligently the entire time, and set appropriate expectations about potential gotchas.

Furthermore, we found out after he left that there was a new issue introduced by the work we did. He came the very next day (despite being ridiculously busy), to come check out the issue and take care of us.

Greg is the type of business owner and human being that you want on your Rolodex. Treat him right, because he will treat you right.

Thanks Greg!

Rox N.

Greg and son are very professional. They did the plumbing for master bathroom remodel. They are extremely professional, clean, friendly and responds to calls ASAP. Greg recommended plumbing supplier who was the best recommendation we could ask for!
After our job was done, we saw that he was voted best plumber in the area. We absolutely agree with the survey and would strongly recommend Greg!

Jennifer L.

Very leaky bath tub faucet. My kids takes baths every day and it gets a ton of use. Greg called me back and texted, which was convenient. I sent him a photo of the valve and he came over with the parts and fixed it in under 30 minutes. Greg is very nice and knowledgeable and I love having someone local help with things in the house. The price was also reasonable and there was no mess to clean up, which I have had in the past with other plumbers. Highly recommend him. We also talked about a re-pipe for our house.

Siamac M.

Greg saved us a first time when our kitchen faucet showed very low pressure.
He showed up very quickly in spite of planning on taking the day off in the first place.
He was able to steer us in the right direction a second time for our bathtub spout.
Very professional, personable and knowlegeable.
Highly recommend!