Pros Plumbing & Rooter

Tracy L.

If I could give zero or negative stars I would. This is by far the worst experience we have had with a contractor. The owner quoted a price of ~$8000 and then send a bill of $13,000. This was on top of $4000 that was already paid. There was no discussion of the additional costs. They were also extremely unreliable and would schedule a time to be here and then not show up for a couple of weeks. On one occasion they came and were asking our house cleaner to let them inside the house with zero identification or notice and the job was outside.

The owner was condescending and threatening when challenged on the price increases. I wish I would have dug into the business prior to using them, there were other customers who have experienced the same price gauging. Save yourself and your family the trouble and find someone trustworthy.

Linda S.

Dan made sure he fixed our plumbing issue as soon as possible. He made sure to keep me updated on his estimated time of arrival and then did an amazing job fixing our issue. It is very rare in these times to find someone dependable and trust worthy. No upselling with this company. They are honest and try to keep costs down when ever possible. I will only use Pros Plumbing & Rooter going forward. Thank you guys for taking care of my home.

Sincerely,
Linda

E J.

They offered a price initially over the phone which I thought was to high. So I asked them if they would be willing to send a technician and come to my house and look at the work requested and reconfirm their price for the work requested. The technician never came on the agreed date and time. I have not received any follow up call from them what so ever. Additionally the price they quoted me of 475.00 that was quoted in our initial phone call was lot higher than the 250.00 I paid to have the work performed by a different plumber.

Darien G.

I've used this guy a few times over the years. He came to my house probably 3 times in as many years to fix a water line that kept leaking behind my fridge. Recently I had him out to give me a quote to reroute a couple of water lines in my downstairs bathroom. The drywall was already taken out. All he had to do was move 2 pipes. I expected the charge to be $500 or so. He quoted me $1,400!!! I was shocked. I looked on Next Door for recommendations and found another guy that did the work for $425.

I hate to give a bad review as he is a nice guy. But sure seems like he was price gouging me on this last job.

I won't be going back to him anymore.

David B.

After being a ""no show"" two times, Dan, the owner, finally showed up. We had a leak from the shower drain upstairs causing a drip in our ceiling downstairs. From start to finish he was here about 3 hrs, only was working about 1 hr. He opened up the ceiling drywall, 1x2ft hole, and replaced a broken PVC ""T"" pipe. He charged us $1900.00 for the pipe replacement (sawed out old black ""T"" and glued in new piece). Since then, we have come to find out that the usual and customary rate is $300-450 for this. Doesn't answer our calls. If you are thinking about hiring this company...DON'T!!! They are not honest, and will lie to your face and rip you off like they did to us.

Robin W.

I highly recommend Pros Plumbing &Rooter. I had a backup drain in my patio when it rained. I had another plumber that tried to unplug it and could not. Dan was determined to get to the bottom of my problem and solved it! Thank you Dan!!

Rob S.

Super expensive and very poor customer service.
No regard for your property. They were walking inside our house on the carpet with muddy shoes. The part that they promised to replace was not actually replaced. We are in the process of reporting against them to BBB.
Please avoid using this company

Saochan T.

Poor customer service and unreasonable pricing, used them 3 yrs ago to replace water heater, $1600now water heater is leaking, gave the office a call around 1 something, text dan pics of the serial number etc and paperwork, and he said he would come by in the am after his first appt, i texted him for an eta, no reply i thought u had the wrong number, so i called the office and i was told he had a few others to work on before mine, i told her that wasnt the case, and the conversation i had w Dan was different, so now im given a time of 2-3pm, i text him again n this time he calls me to say the office was confused n he would be around my place at 1p or sooner. Its now 2 something still no call or text. Then at about 2:30 i get a knock and it isnt Dan so I go over it w the guy they send name Mark, very nice & helpful, now im told it would cost me $1000 just for the labor, what a joke than said $800. First customer service was poor now another $800 just to install. Waste of time and money! Thats the cost of a whole new unit that is still under warranty. Mark even said it shouldnt cost that much! Very disappointed

Chintan S.

I scheduled an appointment and got a slot from 2-4 for my shower faucet repair. Took a day off from work. No-one showed up for the appointment. I tried calling 4-6 times and left a voice mail no call-back.

Bill G.

Dan quickly came and even aided me in saving money on the parts that were needed by helping me contact the manufacturer and get some relief for parts that were under extended warranty. I would certainly call them again. Great work