Pronto Plumbing & Drains

Emilia G.

Do not call this company! They overcharge & don't do the work right! I called them, they arrived late and sent two 18 year olds to do the work, they told me their age when I asked & said they were apprentices but there was no lead plumber! I hesitated at first to let someone so young do the work & I should have followed my instinct because the work they did was subpar for the price they charged. When they first arrived they took pictures & sent them to their boss (or dad) to get a price for the job, that should have been my first clue, if the plumber has to call someone to give you a quote! A month later I had to call another plumber to fix Prontos work & this new plumber confirmed that the price they charged was triple what any other plumber would have charged!

Donna D.

Many times, I had excellent service from Pronto. I always asked for a specific plumber that I really liked; but this last time they told me he was unavailable, so they sent someone else. He did a lot of work on my place, and some of it was done incorrectly according to another plumbing company. Pronto would not fix it without charging me more money. After this, I decided I did not want them working on my property. I had another plumber recommended by a general contractor, and this plumber told me that some of the work was installed wrong, and it would have to be replaced. Luckily, this other company did the replacement work for a reasonable price. If you decide to deal with this firm, please be very cautious and careful. I cannot recommend them, and I regret that I did not speak with the principal or owner of Pronto.

Joe S.

They were efficient at showing up and taking my money, but then they flaked and didn't call or respond. . Nothing . Then when I got hold of them they made excuses and at least I got my money back . Good luck if you use them very amateur ..

Dale S.

They used to be good and was my go to plumber and recommended them to everyone, but recently, they changed. It must be under new owners now. They don't warranty their work, even after one day. Everything becomes 300+ to over 400+ for unclogging drains.

Sam G.

Got the job done fast and neat.
Felt comfortable around them being in my home.
My boys have their bathroom back again.
Thank you !!!

Jerry V.

When it takes TWO different plumbing companies to fix a problem. There's a problem with the first company.
When the first company quotes a repair price of $450... then because they don't have the right parts to fix the broken pipe... adds another $185 to comeback the next day. There's a problem with first company.
When the first company's repair, needs repairing after 12 HOURS... there's a problem with the first company.
When the first company finally recommends to keep the water turn OFF at the Main Cutoff Valve ""until you need it, then turn it off again."" There's a problem with the first company.
When the first company measures the water pressure BEFORE the Water Pressure Regulator, and then tells you that the water pressure is too high, so that ""voids"" ANY warranty. There's a problem with the first company.
When the first company wants to re-pipe the entire house... using Copper pipe vs PVC... for $10,000... there's a problem with the first company.
When the first company wants to change the Water Pressure Regulator for $565. There's a problem with the first company.
Pronto Plumbing, was the first company.
Someone else... did the job RIGHT... The 2nd company replaced the Pronto ""repair"" and measured the water pressure INSIDE the house... and everything was within limits. No need to re-pipe the house. No need for a new Water Pressure Regulator. And I have a warranty ""for ANY reason"" form #2.
STAY AWAY FROM PRONTO PLUMBING!!! Poor Quality workmanship. All they want is $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Don W.

The Tuesday afternoon before Christmas, I noticed my main water line from the street (1.25 inch PVC) had sprung a leak and dug around it to see a pipe connector had loosened. Our usual plumber was unavailable so we called Pronto. They said they would be here between 3:30 and 4:30 pm in the afternoon. Two men, Ossy and Aurelio, showed up after 6 pm in the dark. I showed them the exposed pipe and they said it would be $675 to repair it. I asked why so much? They replied because it was 1.25"" and said if it was 1"" it would only be $475. I replied to them that we had another section of the same pipe repaired by another plumber for less than $200. I refused to pay this huge amount and told them I would repair it myself. I paid them their $35 call fee and sent them on their way. I went to Home Depot and bought elbows, glue, and pipe for less than $30 and repaired it myself. I will never call this company again. I can't believe they have BBB on their van.

Angela M.

I have used this company before and was satisfied with their service. The plumber that I used was no longer with them. So I call at 5:30 about an emergency. Someone was to be there in an hour or so. Three and a half hours later, no plumber, no phone call and no water at home.

Analuisa M.

I called Pronto Plumbing because I had a drain overflowing . The plumber was really nice. Great customer service . He arrive fast to my house. No wonder they are called Pronto Pumbing.

Edrey M.

This guys are very professional ,they show on time and gave me really good price competitive with others company's they help me with my water heater I personal recommend to every body