Pronto Heating and Air Conditioning

Linda P.

I have a disability and pronto keeps allowing their employee in fridley to park on the street this prevents 2 way traffic metro mobility has had to wait for the 2 way traffic to clear to pick me up and I also was late for a appointment what a terrible way for a company to treat a person with a disability I have called, emailed them many times I wish I could give a 0 review

Diane T.

An agent came to my home to review my job and said I would have a quote within a day or two. Suffice to say I did not receive it and did not receive as promised after contacting the firm. Very disappointed

William T.

Booked my appointment three weeks out, called me to cancel it 12 hours before technicians were set to arrive, AFTER I already received a confirmation text. Unorganized and completely unreliable.

Elizabeth W.

I called to inquire about pricing for recharging my central AC. The people on the phone cannot provide any information about pricing! It's a $189 service call to come out and ""only the technicians have access to the book that determines prices for services they decide you need.""

Obviously they don't know what I need until they look at it, but every other company I've called has been able to break down how prices are determined: $X base fee for the call + $Y per hour labor + $Z per pound of refrigerant. This company refuses until you're their hostage because you don't want to pay to have another company come out. I think that's a scammy model!

Sam D.

I REALLY don't appreciate getting a call at 7am on Sunday over possible setting up a service appointment in the future... If they thought it was in ANY way an emergency, the lady BEFORE when I called, the previous night, could have said for me to call some 24/7 service instead... NOT okay...
No business should call before 8, and on Sundays preferabbly 9... Been a long time happy customer, but not today.

Stephanie D.

They came out did installation of a hood range exhaust fan in ventilation for it I was told to buy my exhaust fan they will install it and get the venting to the old venting. I asked him to come out to make sure it's venting properly because I feel like the exhaust Hood range was never moving the chemicals they told me no everything is fine. 9 months later finding out it wasn't properly installed I tried to call them and tell him what happened they're not responsible because they do not sell the part even though I was told to go buy one they will install it for me when they're there. I did not appreciate with the two encounters with someone there and how they spoke to. I will not use them again nor other people I know

Beth W.

We had a new furnace installed in Sept 2022. They didn't have a part for the heat exchanger and said they would have it shortly and be back to install it. That was over 1 year ago. I call month to inquire about it and am told they will get back to me. Last time I call they said they had lost track of the need for the part and would get back to me when they had a status. That was 2 months ago. Definitely will not use them again, if they don't get additional money from you, you fall to the bottom of their list for importance.

Paul J.

I left a complaint throughout their website's contact page, and the same scheduler that I wrote about is the one who responded to my complaint. This is my 2nd service request for the same problem in a few days. My house is not heating.

When I called today saying the furnace isn't heating again, she asked if I checked the filter. I said they were just here a few days ago I assume they checked that. She then said I never put in a request to check the filter on the last visit and asked me again if I checked the filter. To be clear, I also didn't tell them to check the vent pipes for leaf obstruction but the tech cleared those.

She continued talking over me telling me that it's not their fault a technician didn't check if the air filter was dirty. Then she asked if I checked the filter because that's always what they ask while repeating I didn't request the filter to be checked the 1st time they came.

I asked if it was that important why wouldn't the tech check it when he was here originally? She again read me the techs notes stating I never told them to check the filter. She said she's only the scheduler but she sure knew what was my fault.

So I drove to Pronto, bought a new filter, installed it, cycled the power, it heated for 1-minute and shutdown. No heat.

I then wrote my complaint as I noted above, and the person whom I complained about is the one who called me saying she got my ""request"". My request (as she called it) was regarding her attitude, so apparently she circular-filed what I wrote so that no one else would read it. She again started reading the techs notes stating I never requested the filter was checked in their last visit. Seriously?

So much for quality service. I'm not buying anything new from them, so I am only high-margin, service revenue on their books. Too bad I prepaid for my AC service - I better think of all the things I need them to check so I don't look stupid again.

Last time I checked, there are a large number of Bryant HVAC service providers in the twin cities. I learned I can change my service provider right from the thermostat!

Dan C.

When you need a plumber, HVAC, or electrician to come, it really is tough to tell who is good or bad or taking you for a ride sometimes.

When I moved into my house, the previous owner had Pronto install an entirely new central heating and air system, so I called them for service as we had a bunch of small issues right after we moved in.

I called them up, someone answered right away, took some notes and someone came a day or so later right when promised. The guy who came was very nice, answered all my idiotic questions and helped fix my problem. He then pitched some service plans to me. Given I knew very little about furnaces, I jumped all over it. He explained the basic plan would probably work best as it was inexpensive and covered 2 scheduled visits (spring - heat to AC) and in fall (AC to heat). No pressure in upselling or anything.

I have since had Pronto back a couple of times and the people they send are always fantastic and get the job done. No complaints at all. I highly recommend them.

V L.

They charge $179 for even showing up and then another $179 for doing something. They put in a thermostat and charged me $361.07 for it; $72 at home depot. So a $550.07 bill. It didn't fix the air conditioning; they sent someone over the next day to do it right: they unplugged an electrical cord and plugged it in a different outlet. When I called about the price, they guy argued loudly with me about all the infrastructure they need and how they don't charge by the hour. In my business we charge by the hour and include all our expenses in that. I finally just said fine, and hung up. Now another of my properties needs AC work; I called around and found someone who charges $99 to show up. Stay tuned.