Pronto Heating and Air Conditioning

Ashley P.

My coworker knows the owner so when I was looking for HVAC professional, I decided to call them. I wanted to get an estimate on my new condo because one bedroom was always way too colder while the other room was super warm. The pronto was very quick about getting me an appointment set up and a guy named John? I believe? came to see the system. He looked everything and said because I have very old unit, he'd have to do some research in order to get an estimate. I said sure. That was 5/2.

A week later, I didn't hear any updates so I called them to see if they have forgotten about me. John calls back and said he is still doing his research.

A week passed, didn't hear anything. Another week passed, still didn't hear anything.

It has been almost a month now, and still I have not heard anything. I don't care if you are still doing ""research"" but just keep me updated. That's all I need.

I am done waiting. I am calling them today to not even bother.

Amy W.

We had a number of problems with our old water heater and Pronto was the one installer out of a number of companies we contacted that could help us. They were able to provide fast and friendly service. Travis was great at answering our questions and concerns. He did an awesome job installing. I would definitely recommend Pronto.

Emily M.

Pronto came to tune up my AC/furnace. He was very nice and efficient. He explained that a fan was leaking oil and would need to be replaced soon. He sent a detailed invoice with his notes and findings to my email before he left. I would highly recommend. Thank you!

Stanley B.

Furnace failure in MN in winter is certainly less than ideal. Pronto was my second call and they were able to tend to my problem same day. Technician showed up in a timely fashion, completed the repair easily and even showed me how to address the issue if it comes up again in the future. I felt like the pricing was a bit high, but the prompt service and professionalism eased that pain.

Kevin W.

My furnace acted up for long enough that it was time to consider replacing it. The sales rep who came to my house walked me thru what it would take to fix it and gave me options for getting a new one. I chose to get a new one and they were able to come out the next day to install it. Installing took a few hours, the crew was very nice and respected my house by cleaning everything up when they left.

Eric M.

Had a furnace checkup and ""cleaning"" by Pronto. Can't really say I was happy with the service. The rep that came was super nice and pleasant. Upon spending 15 minutes at the furnace he came with horror stories of in what bad shape our furnace was in and that we really needed to schedule an appointment to replace it. Furnace was workinf just fine before they arrived, but within an hour of the technician leaving, it wouldn't turn on. I went down and took the panel off - which is why I say ""cleaning"" because the first thing I saw was cobwebs in the corner and tremendous filth on every accessible surface I could see...so there was no cleaning done. Ended up having to call our home warranty company as I could not get the furnace to turn on after the technician left. Home warranty sent out a professional who diagnosed that our furnace was fine, found the issue and fixed it quickly. I have to say, I'm a bit suspicious of the timing and circumstances. I would not use Pronto again based on my experience.

Amy S.

Pricing was consistent with market rates, but it seemed like it would be a lot cheaper to order parts on our own. We ended up going a different route than using Pronto. By ordering the water heater from the manufacturer and hiring a plumber to install it was less than half the quote Pronto gave us.

Eric C.

I had to call for an emergency next day help with air conditioner for a rental property. They were prompt but expensive! they replaced 2 fuses and likely in the process broke the fuse holder as it was fine before they came to service it. I didn't notice the broken part till months later when I had an issue with the air conditioner again and noticed the broken plastic. I was able to glue it back together and have not had a problem since.

Anne E.

We have had Pronto Heating out to our house several times since we moved into our home in August. They are always prompt, courteous, and provide excellent service. They are very helpful in explaining the issue whether it is a necessary repair or simply a suggestion on how to manage the specific mechanics. I had Chris today, who was great in providing maintenace to the furnace. I am a super fan and will always contact Pronto with my furnace and air conditioning needs. Thank you for great work Pronto!

Alex F.

We had a positive experience with Pronto. The service technician arrived on time, and quickly diagnosed our problem. We moved into our house a year ago, but since Pronto kept accurate records, the technician was able to see that we were still under warranty even though it was through the previous owner, which came as a big relief to us. He had to go back to the shop in order to get the part, which took a few hours, but he arrived back on the same day and completed the repair.